Moorfields Eye Hospital NHS Foundation Trust specializes in ophthalmic care, offering expert treatment for a wide range of eye conditions. Their mission is to provide exceptional, personalized eye care and to advance research and education in ophthalmology. Their purpose is to enhance vision and eye health through state-of-the-art medical practices, innovative research, and dedicated patient support, ensuring the highest standards of care and outcomes for their patients.

Science & Healthcare

Moorfields Eye Hospital NHS Foundation Trust

You must have IG delivery experience in care or research, strong compliance knowledge, and the ability to provide expert guidance and training. Teamwork and leadership skills are essential.

You will manage IG operations for research, provide expert advice, ensure compliance, conduct assessments, develop training, handle incidents, and support governance groups and audits.

Legal

Research & Development

London

Previous Applicants Need Not Apply Moorfields is a leading national and international Trust providing high quality services to patients in partnership with other providers at a number of locations. The Trust has invested in its comprehensive approach to governance to match its ambition to improve eye care. The newly created post of Information Governance Manager for Research and Compliance joins a dynamic team supporting the Head of Information Governance to deliver great IG performance across clinical care, research, and education. This is a great opportunity to develop your career by joining a world leading care provider with a record of innovation and teaching. The successful candidate will be a team player with a track record of best practice IG delivery in a care provider or research environment, and will be able to demonstrate how good IG compliance supports care now and in the future The IG Manager for Research and Compliance will support colleagues at all levels to facilitate change as part of the Trust’s ambition to use data efficiently and effectively supporting strategic innovati on to deliver clinical transformation in the short, medium and long terms . Working with partners in the UK and beyond, the post holder will be supported to develop in role and contribute to wider developments at Trust and in collaboration with providers and other stakeholders in the care system . The IG team is based at City Road, but will move to the St Pancras site in time. At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Coordinate and manage IG operations in support of research, keeping the Head of IG , the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate . Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats. Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate . Manage information asset accession and i nformation se curity reviews relating to research proposals , including Information r isk a ssessments, d ata p rotection i mpact a ssessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval . Ensure research related policies, procedures and guidelines are compliant with d ata p rotection legislation and are implemented effectively and efficiently across the research function . Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations. Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register . Develop and provide tailored IG training and guidance for research colleagues . Investigate and report on IG complaints and incidents in line with Trust policy as required , particularly where they are linked to research. Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes. Ensure the Trust is compliant with legislative requirement for data sharing or licensing. Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes. Provide input to the Trust’s IG and corporate risk registers and reporting requirements. M anage the NHS Data Security and Protection Toolkit (DSPT) activity , including the collation and provision of evidence, and coordination of returns. Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA ) and respond to DPA complaints where necessary. To assist the Head of IG with IG Departmental work planning . This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance . There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff. Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems . Ensure all recommendations are implemented to deliver an improvement in the research function delivery. Provide leadership for, and the IG element of research governance g roups, ensuring term s of references are up to date and aligned with other governance structures at the Trust Manage, support and develop the Information Compliance Officer . Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on In formation Governance.

Previous Applicants Need Not Apply  Moorfields is a leading national and international Trust providing high quality services to patients in partnership with other providers at a number of locations. The Trust has invested in its comprehensive approach to governance to match its ambition to improve eye care. The newly created post of Information Governance Manager for Research and Compliance joins a dynamic team supporting the Head of Information Governance to deliver great IG performance across clinical care, research, and education.  This is a great opportunity to develop your career by joining a world leading care provider with a record of innovation and teaching. The successful candidate will be a team player with a track record of best practice IG delivery in a care provider or research environment, and will be able to demonstrate how good IG compliance supports care now and in the future  The IG Manager for Research and Compliance will support colleagues at all levels to facilitate change as part of the Trust’s ambition to use data efficiently and effectively supporting strategic innovati on to deliver clinical transformation in the short, medium and long terms . Working with partners in the UK and beyond, the post holder will be supported to develop in role and contribute to wider developments at Trust and in collaboration with providers and other stakeholders in the care system . The IG team is based at City Road, but will move to the St Pancras site in time.  At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:  Salary including High-Cost Area Supplement  Opportunity to join the NHS Pension Scheme  Free 24/7 independent counselling service  Learning and development opportunities  Easy and quick transport links  A range of attractive benefits and discounts  Access to Blue Light Card and other NHS Discount Schemes  Free Pilates classes  Full support and training to develop your skills  Flexible working friendly organisation  And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.  Coordinate and manage IG operations in support of research, keeping the Head of IG , the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate .  Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats.  Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate .  Manage information asset accession and i nformation se curity reviews relating to research proposals , including Information r isk a ssessments, d ata p rotection i mpact a ssessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval .  Ensure research related policies, procedures and guidelines are compliant with d ata p rotection legislation and are implemented effectively and efficiently across the research function .  Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations.  Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register .  Develop and provide tailored IG training and guidance for research colleagues .  Investigate and report on IG complaints and incidents in line with Trust policy as required , particularly where they are linked to research.  Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes.  Ensure the Trust is compliant with legislative requirement for data sharing or licensing.  Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes.  Provide input to the Trust’s IG and corporate risk registers and reporting requirements.  M anage the NHS Data Security and Protection Toolkit (DSPT) activity , including the collation and provision of evidence, and coordination of returns.  Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA ) and respond to DPA complaints where necessary.  To assist the Head of IG with IG Departmental work planning . This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance .  There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff.  Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems . Ensure all recommendations are implemented to deliver an improvement in the research function delivery.  Provide leadership for, and the IG element of research governance g roups, ensuring term s of references are up to date and aligned with other governance structures at the Trust  Manage, support and develop the Information Compliance Officer .  Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on In formation Governance.

Information Governance Manager for Research and Compliance - Moorfields Eye Hospital NHS Foundation Trust

Information Governance Manager for Research and Compliance

You must ensure access targets are met, manage waiting lists, support staff training, analyze data, lead a team, and maintain patient confidentiality while addressing performance issues.

You will manage waiting lists, ensure patient bookings meet access targets, audit data quality, lead a team, analyze performance, and maintain confidentiality while addressing staff performance issues.

Healthcare

Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services. Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these. Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff. Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date. To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted. To be responsible for the day-to-day management of all waiting lists. To attend weekly PTL meeting along with the Supervisors To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy. To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times. Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution. Develop further plans and ideas for meeting patient access targets. To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems. To lead on specified areas of the performance &amp; reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team. The post holder must at all times maintain patient confidentiality. Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.

Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services. Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these. Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff. Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.  To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted. To be responsible for the day-to-day management of all waiting lists. To attend weekly PTL meeting along with the Supervisors To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy. To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times.  Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution. Develop further plans and ideas for meeting patient access targets. To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To provide expert analysis by using a variety of appropriate query tools (e.g.  Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems. To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team. The post holder must at all times maintain patient confidentiality.  Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.

Booking Centre Assistant Manager - Moorfields Eye Hospital NHS Foundation Trust

Booking Centre Assistant Manager

You must leverage insights for engagement, analyze digital campaigns, manage budgets, ensure compliance, produce engaging content, and collaborate across teams to optimize recruitment and strategies.

You will strategize educational marketing, analyze campaigns, manage relationships, ensure compliance, create content, and optimize recruitment efforts while collaborating with various teams.

Moorfields Education offers cutting-edge short courses and programmes to ensure that participants receive the latest thinking in medical practice and use these insights to positively impact their organisation making a difference to patients across the world. Our core purpose is that “sight matters” – we are committed to supporting the improvement of eye care around the world. 
 
 We are dedicated to sustaining and building on our pioneering history, ensuring we remain at the cutting edge of developments in eye care across our extensive network of sites in England and in the United Arab Emirates. Our main focus is the treatment and care of patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere. 
 
 The marketing manager for Moorfields Education is a part time role for 2.5 days a week. This role will focus on developing and implementing the marketing and recruitment strategy required to support the Moorfields Education vision. This includes brand awareness and social media, marketing campaigns to attract and retain new and existing audiences and delivering engaging, cost effective and successful marketing activity. 
 
 This role is responsible for the delivery of the marketing and communication plan for Moorfields Education. 
 
 The person will support the associate director of marketing and comms, head of marketing and joint education director in developing and implementing the marketing and student recruitment strategy required to support Moorfields Education. 
 
 The appointed candidate will be responsible for student recruitment onto existing programmes offered by Moorfields Education including marketing and recruitment for short courses and other educational events. 
 
 The person will oversee the website pages and social media for Moorfields Education as well as run appropriate digital marketing campaigns. 
 
 At times, the person will support marketing activities and campaigns for Moorfields Private, Moorfields Eye Hospital NHS Foundation Trust or other Moorfields brands. 
 
 At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: 
 
 Salary including High-Cost Area Supplement 
 
 Opportunity to join the NHS Pension Scheme 
 
 Free 24/7 independent counselling service 
 
 Learning and development opportunities 
 
 Easy and quick transport links 
 
 A range of attractive benefits and discounts 
 
 Access to Blue Light Card and other NHS Discount Schemes 
 
 Free Pilates classes 
 
 Full support and training to develop your skills 
 
 Flexible working friendly organisation 
 
 And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. 
 
 We are unable to offer visa sponsorship for this role. 
 
 Insight and understanding 
 
 
<ul> 
 <li>Gather and utilise audience and sector insights to deliver effective engagement through media, events and response channels (owned, earned and paid for), which have greatest impact at a brand, product, price, and service level.</li> 
 <li>Use analytical tools to track, evaluate and adjust digital campaign activity.</li> 
 <li>Support the development and implementation of performance/ROI model to track, report and evaluate the effectiveness of all marketing activity to inform future initiatives.</li> 
 <li>Keep up to date with external changes affecting market recruitment, including competitor activity, and advise on policy.</li> 
</ul> Operational delivery 
 
 
<ul> 
 <li>Implement an ‘always on’ marketing and communications activity – including optimisation of search, online channels, and content marketing across relevant media channels.</li> 
 <li>Work with the digital and marketing comms teams to deliver the most effective and (cost) efficient routes to market via digital channels, content and media. All activity must be GDPR compliant.</li> 
 <li>With the support of the head of marketing and joint education director, develop and deliver plans, programmes, events and tactics to support the marketing strategies aimed at key markets</li> 
 <li>Support programmes, events and tactics to strengthen the marketing strategies aimed at key markets (both virtually and face to face).</li> 
 <li>Ensure all activity is undertaken in line with the agreed integrated brand, marketing and communications strategy.</li> 
 <li>Manage relationships with external agencies to ensure delivery of agreed activity and delivery of data to support the marketing outcomes reports.</li> 
 <li>Ensure all activity is delivered in line with pre-determined and delegated budgets.</li> 
 <li>Ensure all marketing activity takes place within the appropriate legal and regulatory frameworks.</li> 
 <li>To lead and manage Moorfields Education recruitment activities, delivering professional and inspiring engagement to optimise recruitment and conversion.</li> 
 <li>Lead in the production of new and engaging content that supports the overarching strategy and covers all areas of education activity.</li> 
 <li>Ensure all activity is delivered in line with pre-determined and delegated budgets.</li> 
 <li>Support the integration of Moorfields Education marketing activities with other business areas including but not limited to Moorfields Private and Moorfields Eye Hospital NHS Foundation Trust.</li> 
 <li>When required, support other trust marketing campaigns such as for Moorfields Private or Moorfields Eye Hospital NHS Foundation Trust</li> 
</ul> Considerations 
 
 
<ul> 
 <li>The post-holder will be in possession of highly complex, confidential and sensitive information, often before the most senior members of the hospital, and must be able to work in an autonomous, confidential and calm way in managing this information appropriately.</li> 
 <li>The post-holder will occasionally have to deal with difficult messages and stakeholders in a way that promotes hospital values and behaviours with regard to respect, openness and challenge.</li> 
 <li>The post-holder will have to present plans and programmes, and credibly prove performance and results of marketing activity to the senior managers within the marketing and communications team – and other senior managers as required.</li> 
 <li>The post holder will be required to travel to many of the hospital’s other locations, and other organisations.</li> 
 <li>The post-holder may be required to occasionally work irregular hours in accordance with the needs of the role. Such requirements will always be considered in conjunction with the trust’s employment policies. Where this involves working additional hours the role holder will receive time off in lieu.</li> 
</ul>

Moorfields Education offers cutting-edge short courses and programmes to ensure that participants receive the latest thinking in medical practice and use these insights to positively impact their organisation making a difference to patients across the world. Our core purpose is that “sight matters” – we are committed to supporting the improvement of eye care around the world. 

 We are dedicated to sustaining and building on our pioneering history, ensuring we remain at the cutting edge of developments in eye care across our extensive network of sites in England and in the United Arab Emirates. Our main focus is the treatment and care of patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere. 

 The marketing manager for Moorfields Education is a part time role for 2.5 days a week. This role will focus on developing and implementing the marketing and recruitment strategy required to support the Moorfields Education vision. This includes brand awareness and social media, marketing campaigns to attract and retain new and existing audiences and delivering engaging, cost effective and successful marketing activity. 

 This role is responsible for the delivery of the marketing and communication plan for Moorfields Education. 

 The person will support the associate director of marketing and comms, head of marketing and joint education director in developing and implementing the marketing and student recruitment strategy required to support Moorfields Education. 

 The appointed candidate will be responsible for student recruitment onto existing programmes offered by Moorfields Education including marketing and recruitment for short courses and other educational events. 

 The person will oversee the website pages and social media for Moorfields Education as well as run appropriate digital marketing campaigns. 

 At times, the person will support marketing activities and campaigns for Moorfields Private, Moorfields Eye Hospital NHS Foundation Trust or other Moorfields brands. 

 At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: 

 Salary including High-Cost Area Supplement 

 Opportunity to join the NHS Pension Scheme 

 Free 24/7 independent counselling service 

 Learning and development opportunities 

 Easy and quick transport links 

 A range of attractive benefits and discounts 

 Access to Blue Light Card and other NHS Discount Schemes 

 Free Pilates classes 

 Full support and training to develop your skills 

 Flexible working friendly organisation 

 And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. 

 We are unable to offer visa sponsorship for this role. 

 Insight and understanding 

 
 
 Gather and utilise audience and sector insights to deliver effective engagement through media, events and response channels (owned, earned and paid for), which have greatest impact at a brand, product, price, and service level. 
 Use analytical tools to track, evaluate and adjust digital campaign activity. 
 Support the development and implementation of performance/ROI model to track, report and evaluate the effectiveness of all marketing activity to inform future initiatives. 
 Keep up to date with external changes affecting market recruitment, including competitor activity, and advise on policy. 
 Operational delivery 

 
 
 Implement an ‘always on’ marketing and communications activity – including optimisation of search, online channels, and content marketing across relevant media channels. 
 Work with the digital and marketing comms teams to deliver the most effective and (cost) efficient routes to market via digital channels, content and media. All activity must be GDPR compliant. 
 With the support of the head of marketing and joint education director, develop and deliver plans, programmes, events and tactics to support the marketing strategies aimed at key markets 
 Support programmes, events and tactics to strengthen the marketing strategies aimed at key markets (both virtually and face to face). 
 Ensure all activity is undertaken in line with the agreed integrated brand, marketing and communications strategy. 
 Manage relationships with external agencies to ensure delivery of agreed activity and delivery of data to support the marketing outcomes reports. 
 Ensure all activity is delivered in line with pre-determined and delegated budgets. 
 Ensure all marketing activity takes place within the appropriate legal and regulatory frameworks. 
 To lead and manage Moorfields Education recruitment activities, delivering professional and inspiring engagement to optimise recruitment and conversion. 
 Lead in the production of new and engaging content that supports the overarching strategy and covers all areas of education activity. 
 Ensure all activity is delivered in line with pre-determined and delegated budgets. 
 Support the integration of Moorfields Education marketing activities with other business areas including but not limited to Moorfields Private and Moorfields Eye Hospital NHS Foundation Trust. 
 When required, support other trust marketing campaigns such as for Moorfields Private or Moorfields Eye Hospital NHS Foundation Trust 
 Considerations 

 
 
 The post-holder will be in possession of highly complex, confidential and sensitive information, often before the most senior members of the hospital, and must be able to work in an autonomous, confidential and calm way in managing this information appropriately. 
 The post-holder will occasionally have to deal with difficult messages and stakeholders in a way that promotes hospital values and behaviours with regard to respect, openness and challenge. 
 The post-holder will have to present plans and programmes, and credibly prove performance and results of marketing activity to the senior managers within the marketing and communications team – and other senior managers as required. 
 The post holder will be required to travel to many of the hospital’s other locations, and other organisations. 
 The post-holder may be required to occasionally work irregular hours in accordance with the needs of the role. Such requirements will always be considered in conjunction with the trust’s employment policies. Where this involves working additional hours the role holder will receive time off in lieu. 


Education Marketing Manager - Moorfields Eye Hospital NHS Foundation Trust

Education Marketing Manager

You must provide expert IG advice, manage data access and compliance, develop training, conduct assessments, and support research governance and audits. Strong knowledge of data protection laws is essential.

You will manage IG operations for research, provide expert guidance, ensure compliance, conduct assessments, develop training, support audits, and liaise with stakeholders on data governance.

Coordinate and manage IG operations in support of research, keeping the Head of IG, the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate. Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats. Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate. Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval. 
 
 Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function. Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations. Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register. Develop and provide tailored IG training and guidance for research colleagues. 
 
 Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research. Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes. Ensure the Trust is compliant with legislative requirement for data sharing or licensing. Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes. 
 
 Provide input to the Trusts IG and corporate risk registers and reporting requirements. Manage the NHS Data Security and Protection Toolkit (DSPT) activity, including the collation and provision of evidence, and coordination of returns. Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA) and respond to DPA complaints where necessary. To assist the Head of IG with IG Departmental work planning. 
 
 This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance. There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff. Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery. 
 
 Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust Manage, support and develop the Information Compliance Officer. Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on Information Governance.

Coordinate and manage IG operations in support of research, keeping the Head of IG, the Director for Research, and the Chief Operating Officer for INSIGHT apprised of outcomes and escalating issues as appropriate. Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats. Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate. Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval. 

 Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function. Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations. Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register. Develop and provide tailored IG training and guidance for research colleagues. 

 Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research. Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes. Ensure the Trust is compliant with legislative requirement for data sharing or licensing. Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes. 

 Provide input to the Trusts IG and corporate risk registers and reporting requirements. Manage the NHS Data Security and Protection Toolkit (DSPT) activity, including the collation and provision of evidence, and coordination of returns. Assist with DPA requests relating to research (including requests that overlap between the DPA and the FoIA) and respond to DPA complaints where necessary. To assist the Head of IG with IG Departmental work planning. 

 This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance. There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff. Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery. 

 Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust Manage, support and develop the Information Compliance Officer. Attend external Information Governance and Research Forums to develop strong and productive relationships with Information Governance leads in other NHS organisations and with wider stakeholders and to help influence the national policy agenda on Information Governance.

You should have knowledge of data protection laws, compile information from systems, manage SARs, provide training, liaise with health professionals, and ensure excellent customer service.

You will compile information for Subject Access Requests, liaise with departments, manage records, provide training, handle inquiries, and support the health records team while ensuring excellent service.

The Subject Access Request Administrator is a member of the Subject Access team who in turn are part of the Health Records team. 
 
 The role covers all aspects of processing subject access requests from the requestors initial contact with the trust to completing the request. 
 
 People request their medical information for many different reasons. This role is vital in ensuring that not only does the trust comply with all legislation in completing requests but that each request is handled sensitively with the understanding that requests are sometimes made when people are going through trying situations. 
 
 To complete requests, the post holder will be liaising with a broad range of colleagues and should appreciate that colleagues will sometimes have different priorities. For this reason, the post holder will have the ability to use diplomacy to ensure that the trust completes requests in the time frame set out in the relevant legislation. 
 
 Compiling all requested information from a wide range of internal systems into the format requested by the requester. 
 
 Obtain information from other internal departments where direct access to information is not available. 
 
 Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records. 
 
 Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available. 
 
 Provide training and guidance on the subject access process to colleagues across the trust. 
 
 Liaise with Health Professionals and obtain their authorisation for the release of information. 
 
 Deal with all external and internal telephone enquiries, always providing outstanding customer service. 
 
 To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers and external stakeholders. 
 
 To undertake any other duties as delegated by the line manger which provide support to fellow health records team members, colleagues across the trust and our patients. 
 
 At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: 
 
 Salary including High-Cost Area Supplement 
 
 Opportunity to join the NHS Pension Scheme 
 
 Free 24/7 independent counselling service 
 
 Learning and development opportunities 
 
 Easy and quick transport links 
 
 A range of attractive benefits and discounts 
 
 Access to Blue Light Card and other NHS Discount Schemes 
 
 Free Pilates classes 
 
 Full support and training to develop your skills 
 
 Flexible working friendly organisation 
 
 And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. 
 
 Please note, we are unable to offer visa sponsorship for this role. 
 
 Have a working knowledge, with the ambition of becoming a subject matter expert, of the Data Protection Act 2018, Access to Health Records Act 1990, General Data Protection Regulations (GDPR) and The Caldicott Principles. 
 
 Compiling all requested information from a wide range of internal systems into the format requested by the requestor. 
 
 Obtain information from other internal departments where direct access to information is not available. 
 
 Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records. 
 
 Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available. 
 
 Provide training and guidance on the subject access process to colleagues across the trust. 
 
 Liaise with Health Professionals and obtain their authorisation for the release of information. 
 
 Deal with all external and internal telephone enquiries, always providing outstanding customer service. 
 
 To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers and external stakeholders. 
 
 To undertake any other duties as delegated by the line manger which provide support to fellow health records team members, colleagues across the trust and our patients.

The Subject Access Request Administrator is a member of the Subject Access team who in turn are part of the Health Records team. 

 The role covers all aspects of processing subject access requests from the requestors initial contact with the trust to completing the request. 

 People request their medical information for many different reasons. This role is vital in ensuring that not only does the trust comply with all legislation in completing requests but that each request is handled sensitively with the understanding that requests are sometimes made when people are going through trying situations. 

 To complete requests, the post holder will be liaising with a broad range of colleagues and should appreciate that colleagues will sometimes have different priorities. For this reason, the post holder will have the ability to use diplomacy to ensure that the trust completes requests in the time frame set out in the relevant legislation. 

 Compiling all requested information from a wide range of internal systems into the format requested by the requester. 

 Obtain information from other internal departments where direct access to information is not available. 

 Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records. 

 Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available. 

 Provide training and guidance on the subject access process to colleagues across the trust. 

 Liaise with Health Professionals and obtain their authorisation for the release of information. 

 Deal with all external and internal telephone enquiries, always providing outstanding customer service. 

 To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers and external stakeholders. 

 To undertake any other duties as delegated by the line manger which provide support to fellow health records team members, colleagues across the trust and our patients. 

 At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: 

 Salary including High-Cost Area Supplement 

 Opportunity to join the NHS Pension Scheme 

 Free 24/7 independent counselling service 

 Learning and development opportunities 

 Easy and quick transport links 

 A range of attractive benefits and discounts 

 Access to Blue Light Card and other NHS Discount Schemes 

 Free Pilates classes 

 Full support and training to develop your skills 

 Flexible working friendly organisation 

 And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. 

 Please note, we are unable to offer visa sponsorship for this role. 

 Have a working knowledge, with the ambition of becoming a subject matter expert, of the Data Protection Act 2018, Access to Health Records Act 1990, General Data Protection Regulations (GDPR) and The Caldicott Principles. 

 Compiling all requested information from a wide range of internal systems into the format requested by the requestor. 

 Obtain information from other internal departments where direct access to information is not available. 

 Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records. 

 Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available. 

 Provide training and guidance on the subject access process to colleagues across the trust. 

 Liaise with Health Professionals and obtain their authorisation for the release of information. 

 Deal with all external and internal telephone enquiries, always providing outstanding customer service. 

 To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers and external stakeholders. 

 To undertake any other duties as delegated by the line manger which provide support to fellow health records team members, colleagues across the trust and our patients.

Moorfields Eye Hospital NHS Foundation Trust

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