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Bookstore Clerk

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Douglas College

1mo ago

  • Job
    Full-time
    Junior Level
  • New Westminster
  • 4d left

AI generated summary

  • You need 2 years retail or 1 year in a bookstore, strong English skills, customer service focus, basic data entry, inventory knowledge, and ability to work independently under pressure.
  • You will handle sales, refunds, and inventory, assist customers, maintain financial records, train staff, and manage merchandise while ensuring a secure and organized bookstore environment.

Requirements

  • Minimum of two years retail experience or one years of experience in a post-secondary institutional Bookstore retail environment or equivalent combination of experience in a related field.
  • Excellent working knowledge of the English language (written and verbal).
  • Excellent interpersonal skills with proven experience in dealing with diverse populations as well as demonstrated conflict resolutions skills. Demonstrated ability to communicate courteously, assertively and effectively in person, in writing, and over the telephone with students, faculty, administrators, staff, and the public with a strong emphasis on customer service. Proficiency on Customer Service Concepts.
  • Demonstrated Data Entry at a Beginners Level. Demonstrated ability to keyboard 40 w.p.m. accurately with experience and knowledge of PC software including MS Office, Excel, Word and Access and operate multiple category point of sale registers.
  • Demonstrated working knowledge of computerized inventory control systems, purchasing principles and methods, supply management and end of day cash balancing and deposits.
  • Familiarity with best practices in Web content and updates as well as internet applications.
  • Demonstrated working knowledge of accounting practices and procedures.
  • Demonstrated ability to work standing up for extended periods of time together with an ability to handle weighty materials.
  • Proven ability to work independently with a minimum of direct supervision including establishing priorities, achieving deadlines and functioning well under pressure.

Responsibilities

  • Receives and processes all sales, refunds, in-house charges and sponsorship’s.
  • balances daily sales, compiles daily reports for Finance Department and prepares bank deposits;
  • decides on composition of and maintains cash floats; performs regular safe counts and prepares bank order documentation to ensure safe is adequately stocked with coin and cash denominations.
  • fills purchase orders, monitors bookstore e-mails for customer inquiries and sponsored student orders;
  • processes web orders and assists in the shipping of web orders and coordination of in store pickups
  • determines whether merchandise can be accepted for return and issues refunds or gives exchanges;
  • opens and closes Bookstore and balances sales for the day to receipts and produces an end of day summary report;
  • trains Bookstore auxiliary clerks and cashiers; oversees operations at the front of the store during peak periods
  • Maintains a variety of computer databases.
  • verifies student /employee record information in College database and in conjunction with the Finance Department, maintains records of internal charge account codes and parking pass activity;
  • performs a variety of word processing duties
  • Merchandises and protects inventory.
  • assists customers in locating and selecting items;
  • labels, stocks, organizes and merchandises inventory;
  • monitors inventory levels and advises buyers of low levels;
  • maintains a general awareness of surroundings for security purposes;
  • conducts periodic physical inventory and annual inventory using a computerized inventory/sales system;
  • assists with the inventory control for all retail inventory; maintains computer records, monitors prices, updates shelf tags and customer information;
  • generates the transfer of books and general merchandise to and from NW and DL Bookstores including the processing of required documents.
  • Performs other related duties as required.
  • assists with the selections, orderings, receiving, merchandising, and returning of general books for sale with the Bookstore computer system;
  • assists with receiving of general merchandise and trade books in the inventory control system
  • sorts and distributes bookstore mail and email
  • supports cashiers up front

FAQs

What are the work hours for the Bookstore Clerk position?

The regular hours of work are Monday to Friday, 9:00 am to 4:30 pm, but shift days and times may change depending on departmental needs.

How long is the Bookstore Clerk position expected to last?

This is a temporary full-time position available from August 19, 2024, to September 20, 2024.

Where will the Bookstore Clerks be working?

The positions are available at both the New Westminster and Coquitlam campuses, with one clerk per campus.

Is evening or weekend work required for this position?

Yes, occasional evening and/or weekend work may be required, especially during peak periods.

What customer service skills are needed for this role?

Candidates should have excellent interpersonal skills with proven experience in dealing with diverse populations and demonstrated conflict resolution skills.

What type of retail experience is required for this position?

A minimum of two years of retail experience or one year of experience in a post-secondary institutional Bookstore retail environment, or an equivalent combination of relevant experience, is required.

Are there any computer skills required for the Bookstore Clerk position?

Yes, candidates must demonstrate data entry skills at a beginner level, proficiency with MS Office, Excel, Word, and Access, and the ability to operate multiple category point of sale registers.

What duties does the Bookstore Clerk perform related to managing inventory?

The clerk will assist in merchandising, stock organization, inventory level monitoring, conducting periodic and annual inventory, and generating the transfer of books and general merchandise between campuses.

Is there any training involved for the Bookstore Clerk role?

Yes, the Bookstore Clerk will train auxiliary clerks and cashiers, and oversee operations at the front of the store during peak periods.

What is the salary range for this position?

The job description does not specify a salary range. Please refer to the hiring department for details.

Douglas College

Do what you love. Be good at it.

Education
Industry
1970
Founded Year

Mission & Purpose

Douglas College is one of the largest degree-granting colleges in British Columbia, educating close to 25,000 students a year. With two major campuses - one in New Westminster and one in Coquitlam - directly on SkyTrain lines, Douglas is one of the most accessible post-secondary institutions in Metro Vancouver. Douglas offers the most bachelor’s degrees and post-degree programs of any college in B.C., and is noted for combining the academic foundations of a university with the career-ready skills of a college. Because of the College’s strong academic base, the majority of these for-credit courses transfer to different research universities in B.C. and across Canada, providing students with flexible pathways to reach their academic goals. Over 960 experienced, teaching-focused faculty bring both academic rigor and real-world experience to the classroom at Douglas. Outside the classroom, over 900 other employees work together to create a friendly, inspiring, supportive and respectful environment.