Boutique Manager

L'occitane Group

3mo ago

Applications are closed

Job
Full-time
Mid Level
Hospitality & Retail
Oxford

Requirements

A love of retail, demonstrated by 3 year’s plus of retail management experience
Proven commercial acumen
Clear communication skills – Communicates confidently and effectively in group situations
Achieving Results – Drives financial objectives personally & within the team
Business and Competitor Awareness
Self-Motivation – Proactively seeks ways to enhance own performance
Customer Focus – Develops team to exceed customer expectations
Planning & Prioritising – Is able to prioritise tasks to achieve objectives
Problem Solving & Decision Making – Confident in making decisions without input from Senior Management

Responsibilities

Day to Day:
To oversee and be responsible for the day to day operation of the Boutique.
To ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
To effectively delegate, prioritize, direct and supervise all boutique employees.
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Commercial Flair:
To drive KPI’S and drive results in order to reach and exceed targets.
Have a strong understanding of different market types and customers
To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
Full accountability on all aspects of stock management ensuring that all stock is processed in the correct way
To have the confidence and ambition to identify new and innovative ways to drive incremental sales
To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People:
To lead by example and take overall responsibility for coaching and mentoring the team
To maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelines
To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
To effectively demonstrate people management, to coach & develop all team members to maximize their own potential.
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Reporting:
Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus:
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Seek opportunities to support Brand through project work
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
To maintain good working relationships with Centre management/ BID teams.
Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results:
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What is the main responsibility of the Boutique Manager at L'Occitane?

The main responsibility of the Boutique Manager is to effectively manage the store and consistently achieve the store's objectives and business goals while providing the highest level of customer service through the L’Occi way.

What experience is required for this position?

A candidate must have at least 3 years of retail management experience to demonstrate a love of retail and proven commercial acumen.

How does L'Occitane ensure a fair hiring process?

L'Occitane has implemented an anonymous job application process during the initial stages of the application, which means personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

What are some key daily tasks for the Boutique Manager?

Key daily tasks include overseeing the boutique's operations, ensuring high levels of customer service, delegating tasks to employees, and upholding the brand's values.

What is meant by "commercial flair" in this role?

"Commercial flair" refers to the ability to drive key performance indicators (KPIs), understand different market types, organize local marketing events, and innovate to drive sales, particularly in the digital space.

How does the Boutique Manager lead their team?

The Boutique Manager leads by example, takes responsibility for coaching and mentoring the team, recruits the right people, and delivers training in line with company guidelines to help team members maximize their potential.

What tools or systems does the Boutique Manager use for reporting?

The Boutique Manager uses a commercial reporting system called Tableau to review performance data to make informed commercial decisions that drive sales and KPIs.

What benefits does L'Occitane offer to the Boutique Manager?

Benefits include a generous staff discount on products, monthly training product allocations, a generous holiday allowance, well-being policies, pension scheme, private health insurance, flexible working, and more.

How does the culture at L'Occitane align with the responsibilities of the Boutique Manager?

The culture emphasizes the importance of the company values, particularly "PROSPERITY," which guides daily operations, customer interactions, and team management to ensure a positive and results-driven environment.

What kind of customer service model does L'Occitane follow?

L'Occitane follows the L’Occi way, a customer experience model aimed at providing the highest level of service and ensuring all customers have an exceptional shopping experience.

Are there opportunities for career development within L'Occitane?

Yes, there are opportunities for career development, including online training programs and support for personal product knowledge, as well as potential project work to support the brand.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods

Industry

5001-10,000

Employees

1976

Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.