FAQs
What is the primary role of the Business Analyst - IT at United Airlines?
The primary role of the Business Analyst - IT is to work as part of the Corporate Safety Application IT team to support and maintain systems used by customer care agents. The analyst is responsible for identifying opportunities to improve the experiences and productivity of customer care agents through application development and improvement.
What educational qualifications are required for this position?
A bachelor’s degree with a focus on Computer Science or a related area is required for this position.
How many years of experience is necessary for applicants applying for this role?
Applicants should have 3-5+ years of experience as a business analyst.
What are some of the key responsibilities of the Business Analyst - IT?
Key responsibilities include eliciting high-level requirements, documenting business needs, translating them into functional requirements, conducting impact analysis, supporting application testing and implementation, and collaborating with cross-functional teams.
Is experience in the airline industry preferred for this role?
Yes, experience in the airline industry is preferred for this position.
What skills are essential for a successful candidate in this position?
Essential skills include strong analytical and problem-solving abilities, excellent interpersonal and communication skills, data analysis capabilities, an ability to work with cross-functional teams, and proficiency in MS Access and Excel.
Will I need to travel for this job?
The job description does not specify travel requirements; however, the role focuses primarily on application development and support within the corporate environment.
Is this position an equal opportunity job?
Yes, United Airlines is an equal opportunity employer and recruits regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses.
What tasks involve data analysis in this role?
Tasks involving data analysis include gathering data from multiple sources, structuring and analyzing that data, identifying appropriate data sources and methodologies, and producing reports representing status and results.
What are the working conditions like for this role?
The role involves working in an agile, fast-paced environment that may include dealing with ambiguity while prioritizing tasks to deliver measurable results.
Are there additional certifications or technical knowledge preferred for this position?
Yes, preferred qualifications include knowledge of database technologies and cloud services, as well as experience working in large, multi-platform mission-critical IT environments.