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Business Analyst (Reporting)

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ING

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You have an academic degree, relevant certifications, 3+ years in banking ops, KYC/Compliance experience, strong BI skills, and fluency in English. Proven process mgmt and communication skills are essential.
  • You will manage the reporting lifecycle, create and analyze metrics, provide business insights, liaise with stakeholders, and assist in capacity planning and solution development for decision-making.

Requirements

  • You have an academic degree.
  • You have an accreditation or certification in FEC, FATCA, CRS, ESR or AML expertise areas.
  • An accreditation for project management such as Agile, Prince2 or PMP is strongly preferred.
  • You have 3+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING, ING Hubs.
  • You have 3+ years designing & running MI reporting, Business Intelligence in an operational context, preferably in KYC / Compliance. Or alternatively, have had such exposure in an operational context.
  • You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and working in a global / hybrid setup.
  • You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst regional stakeholders.
  • Proven process management skills and ability to translate process performance into metrics (eg lean six sigma certification and experience).
  • Proven ability to drive Operational MI reporting from the centers and countries, including FTE, performance and quality tracking.
  • Good knowledge of MS Excel and other BI & Data visualization software like (MS Power BI, Cognos, Tableau).
  • An efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of operations processes and MI.
  • You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation.
  • You have excellent communication, presentation, networking and influencing skills.
  • You are fluent in English (speaking and writing).

Responsibilities

  • Adhering and maintaining SLAs, support in performance of performance reviews, support on content of services to countries and ING Hubs
  • Shared ownership and accountability of the entire reporting lifecycle for Retail CDD:
  • Reports / Metrics creation
  • Reports / Metrics storage
  • Reports / Metrics sharing and usage – including analysis & actionable insight generation
  • Reports / Metrics archival
  • Reports / Metrics deletion
  • Business Insights as input to (senior) management
  • Liaise with the Retail CDD Business and take part in the product/solutions development for Retail CDD reporting requirements.
  • Capacity planning for ING Hubs locations and for in-country operations
  • Take part in the development of solutions for (fact-based) decision making on all levels (strategical, tactical, and operational).

FAQs

What is the primary responsibility of the Business Analyst in this role?

The primary responsibility of the Business Analyst is to engage with stakeholders to understand their reporting needs, turn these insights into actionable technical requirements, and develop dashboards and metrics that deliver impactful insights aligned with Global CDD strategy.

What tools and skills are essential for this position?

Essential tools and skills for this position include expertise in Power BI, strong proficiency in MS Excel, knowledge of other BI & Data visualization software like Cognos and Tableau, along with process management skills and the ability to translate process performance into metrics.

What kind of experience is preferred for candidates applying for this role?

Candidates should have 3+ years of relevant work experience in an international operations context, preferably in banking, with 1+ year of experience working with KYC (CDD, FATCA, CRS) and Compliance in a global or hybrid setup.

Is there a preferred educational background for this role?

Yes, candidates are expected to have an academic degree along with certifications in areas such as FEC, FATCA, CRS, ESR, or AML expertise.

What is the expected level of stakeholder engagement required?

The role requires high-level stakeholder engagement skills, as the Business Analyst will be connecting with teams across regions and functions to uncover the underlying objectives of data requests.

How does this position contribute to the company’s data-driven strategy?

This position contributes by ensuring that reporting solutions align with true business needs, facilitating informed decision-making through relevant, impactful insights derived from the dashboards and metrics developed.

Are project management certifications preferred for applicants?

Yes, an accreditation for project management such as Agile, Prince2, or PMP is strongly preferred for applicants to demonstrate their ability to manage projects effectively.

What languages should candidates be proficient in?

Candidates must be fluent in English, both speaking and writing, to effectively communicate with stakeholders.

What personal qualities are valued in this role?

The ideal candidate should exhibit a high level of emotional intelligence (EQ), curiosity, a willingness to learn, and the ability to build strong relationships with stakeholders.

Is there an expectation for continuous learning in this role?

Yes, the position encourages continuous learning and taking on responsibility, with a focus on personal and professional development.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.