FAQs
What is the main responsibility of a Business Analyst, Senior in the Customer Experience Insights team?
The main responsibility of a Business Analyst, Senior in the Customer Experience Insights team is to provide analytical support through the analysis and interpretation of data in support of cross-functional business operations, specifically focusing on CE Quality initiatives.
What qualifications are required for this role?
Qualifications required for this role include a bachelor’s degree or equivalent experience, at least 5 years of prior relevant experience, Tableau Desktop Data Visualization/Dashboard development experience, programming knowledge with applications such as Microsoft SQL, Python, previous Call Center data analysis and operational support experience, and a strong track record of implementing solution-oriented reporting.
Who does the Business Analyst, Senior report to?
The Business Analyst, Senior reports to the Senior Manager of the Insights Team in the Customer Experience – Insights team.
What are some key tasks that the Business Analyst, Senior will be responsible for?
Some key tasks for the Business Analyst, Senior include developing, preparing, and analyzing reports for management review, defining business requirements for increased operational efficiency, analyzing actual results against plan and forecast, supporting key business leaders in identifying process improvement opportunities, and developing and maintaining business operations reporting dashboards.
What are some of the desired skills for a Business Analyst, Senior in this role?
Desired skills for a Business Analyst, Senior in this role include strong cross-functional collaboration, previous experience with Tableau Desktop and programming languages like Microsoft SQL and Python, and a track record of implementing transformational reporting to improve operational efficiencies.