Business Analyst - Service Now

James Hardie

Jul 30

Applications are closed

Job
Full-time
Senior (5-8 years)
Chicago

Requirements

Minimum of 5 years of hands-on experience in configuring, deploying, and managing an HR software such as SuccessFactors, ServiceNow or UKG
Understanding of integration between HR systems
Need to be able to translate business requirements and architect sustainable solutions
Proven ability to stay aware of current trends and technical advancements and share learnings
Experience managing cross functional support with other functional analysts and technical team
Strong analytical and problem-solving skills
Understanding of the incident, problem and change management processes
Ability to work collaboratively with a distributed team environment
Excellent verbal and written communication skills
Demonstrated understanding of all aspects of a full life cycle implementation
Ability and willingness to travel up to 10%
Bachelor’s degree or equivalent work experience required

Responsibilities

Enhancements and Projects Support
Partnering with Business Stakeholders to identify opportunities to optimize existing processes and technology as well as assessing new technologies and business solutions.
Supporting Stakeholders to develop ‘ROI’ and ‘business cases’ for project reviews and approval.
Writing clear, complete user stories and business requirements for development teams
Create and design training and process documentation for new functionality and projects for end user training.
Participate in project management by managing small to medium size projects from definition through implementation.
Communicate issues, enhancements, and project status to business stakeholders and management.
Continuous Improvement
Works closely with the HR teams to recommend functionalities and business process changes based on knowledge of HR applications and best practices by:
Researching and identifying appropriate HR solutions to optimize and increase adoption.
Using past experiences and knowledge of HR system implementations to support processes and design to improve current practices.
Collaborating with Business stakeholders and HR teams to deliver new business process and or system functionality
Assisting users in determining the best methods for data reporting and analytics
Production Support
Provides ongoing business support for HR solutions by:
Becoming familiar with existing HR design and enhancements as well as 3rd party applications
Analyzing problem tickets through root cause analysis and determining appropriate solutions
Updating configuration and as needed working with developers to modify programs and ensuring adequate end user testing and acceptance.
Coordinating support escalation and communication with business, service desk, and technical teams
Supporting cross-functional issue investigation, testing, and resolution
Researching issues in product support and implementation of support notes
Interfacing with internal / external auditors during SOX audits
Ensure that all People Solutions Support SLAs and metrics are adhered to.

FAQs

What is the primary focus of the Business Analyst - Service Now role?

The primary focus of the Business Analyst - Service Now role is to drive continuous improvement through business partnerships, developing timely and innovative sustainable ‘end to end’ solutions primarily related to functional enhancements and strategic project implementations in HR technology.

What are the main responsibilities of the Business Analyst - Service Now?

Key responsibilities include gathering business requirements, designing and developing solutions, creating user stories, managing project implementation, providing production support, and recommending process improvements based on HR best practices.

What qualifications are required for this position?

Candidates should have a minimum of 5 years of hands-on experience with HR software such as SuccessFactors, ServiceNow, or UKG, an understanding of HR system integration, strong analytical and problem-solving skills, and excellent communication abilities. A bachelor’s degree or equivalent work experience is also required.

Is this position remote, or are there in-office requirements?

This position is hybrid, allowing you to work from James Hardie’s downtown Chicago office and your Chicagoland home office.

What type of experience should a candidate have in managing projects?

Candidates should have experience participating in project management by managing small to medium-sized projects from definition through implementation, as well as collaborating with cross-functional teams throughout the project lifecycle.

What kind of support will the Business Analyst provide after project implementation?

Post-implementation, the Business Analyst will provide ongoing business support for HR solutions, analyze problem tickets, update configurations, work with developers, and ensure that service level agreements (SLAs) and performance metrics are adhered to.

Are there opportunities for professional development in this role?

Yes, the role involves staying aware of current trends and technical advancements, which provides opportunities for professional development and knowledge-sharing within the organization.

What kind of benefits does James Hardie offer to its employees?

James Hardie offers a comprehensive benefits program that includes health insurance, a 401(k) retirement plan, paid vacations and holidays, a wellness program, parental leave, an employee assistance program, and more.

Can candidates expect to travel for this position?

Yes, candidates may need to travel up to 10% as part of their duties in this role.

What is the company’s stance on diversity and equal opportunity employment?

James Hardie is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, gender, age, national origin, religion, sexual orientation, gender identity/expression, veteran's status, marital status, pregnancy, disability, or any other protected status by law.

James Hardie

Real Estate

Industry

1001-5000

Employees

Mission & Purpose

James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,200 employees across operations in North America, Europe, Australia, New Zealand, and the Philippines, and generated more than $3.6 billion in net sales during our 2022 financial year. We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty. Key to this effort is our dedication to our customers, market driven innovation, an inclusive and empowering company culture, and an unwavering commitment to our Zero Harm safety initiative. We also recognize the company’s ability to influence the communities in which we live and work around the world. While operating with a global mindset, we put great care into how our business impacts the local communities in which we operate and serve by sourcing locally, employing locally and delivering locally.