FAQs
What is the purpose of the Business Retail Advisor role at Vodafone?
The purpose of the Business Retail Advisor role is to drive sales, support the store in achieving targets, provide an exceptional customer experience, and build customer loyalty, while also driving business connections within the store.
What are the key responsibilities of a Business Retail Advisor?
Key responsibilities include achieving individual sales targets, upselling products, ensuring timely completion of administration tasks, delivering excellent customer experiences, and guiding and mentoring team members.
What qualifications are required for this role?
A minimum of 2 years of previous retail experience, ideally at a Senior Sales level, and experience engaging with both Consumer and Business customers are required. Additionally, a working knowledge and interest in data products and smartphones are important.
Is there room for career progression in this role?
Yes, there are vast opportunities to progress from a Retail Advisor to various positions across the business, including Assistant Manager and other roles at Head Office.
What kind of training and development opportunities does Vodafone provide?
Vodafone provides extensive training to all employees, as well as access to Vodafone University, where employees can gain incredible skills to aid their career progression.
Are there any special benefits for employees at Vodafone?
Yes, employees enjoy a competitive commission structure, free phone bill, mobile phone purchasing discounts, exclusive discounts for family and friends, and many more benefits.
Does Vodafone support diversity and inclusion in the workplace?
Yes, Vodafone is committed to supporting the LGBTQ+ community and promotes an equal opportunities environment where all employees can be at their best.
What is the company culture like at Vodafone?
Vodafone values diversity and difference, embraces flexible working, and aims to create an environment where employees can bring their whole selves to work while being rewarded and challenged.
How does a Business Retail Advisor contribute to customer experiences?
A Business Retail Advisor listens to customer needs, resolves their issues, and strives to meet or exceed their expectations with Vodafone’s products and services, ultimately fostering customer loyalty.
How does the Business Retail Advisor work with other team members?
The Business Retail Advisor works collaboratively with team members to support customers, drive sales, educate on business products and services, and manage lead generation for larger accounts.