Business Integration Manager - Fixed Term Contract

Brown Brothers Harriman

1mo ago

Job
Full-time
Senior Level
Business, Operations & Strategy
Dublin
Quick Apply

AI generated summary

You need a BS/BA in business or finance, 8+ years in financial services, strong project management skills, and excellent communication. Knowledge of custody and BBH preferred.
You will oversee client onboarding phases, manage project plans, lead meetings, resolve issues, communicate updates, and collaborate with internal and external stakeholders to ensure effective project execution.

Requirements

Education level and/or relevant experience
BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience; MBA/graduate degree a plus.
8+ years related work experience.
Financial Services industry knowledge and experience required; knowledge of BBH very strongly preferred.
Strong background in Custody, Fund Accounting, Fund Administration, Transfer Agency or relationship/client service support areas preferred; comprehensive understanding of the key roles assumed by Custodians, Fund Accountants, Fund Administrators, and Transfer Agents expected.
Understanding of and exposure to project management principles, practices, tools and techniques.
Knowledge and skills (general and technical)
Proficiency with MS Office applications such as Word, Excel and PowerPoint. Experience with Access, Project, Sharepoint, VBA for Excel or Access a plus (not required).
Project skills: highly organized, values both discipline and flexibility, understands the project lifecycle and delivery practices
Independence: strong drive, ownership and follow through
Creativity: demonstrated problem solving, horizontal thinking, strong intellectual curiosity and capability; asks questions; forward looking - sees beyond the immediate/obvious; connects topics, sees themes/trends, etc.
Flexibility/Adaptability: juggle multiple priorities, positive attitude; poised, composed, respectful and confident in the face of challenges; strong ability to grasp and master new skills quickly; unafraid of change
Communication: excellent verbal and written communication skills, including demonstrated experience with negotiation and informal influence across internal and external stakeholders

Responsibilities

Oversee the four phases of a client on-boarding event (Discovery, Planning, Execution, Day 2 Handover), which includes documenting and maintaining a detailed project plan, using the BBH online portal Launchpad, (and other associated project artifacts, e.g., agendas, minutes, workflow diagrams, etc.) for all areas impacted at BBH and the client
Own, maintain and drive resolution of tasks across a comprehensive project plan covering all necessary work streams and business areas (e.g., fund accounting, custody, fund administration, transfer agency, reporting, technology, legal, etc.)
Lead status conversations with project Steering Committees; provide updates to BBH senior management and the client on project implementation status by work stream; track and resolve issues throughout the life of a project
Drive and oversee an effective project governance process for assigned projects
Provide clear direction and assistance with project queries for team members
Chair effective project meetings (e.g., stakeholder meetings, client discussions, third party workshops, steering committees, etc.) and ensure the same is in place for all staff members.
Manage client / third party queries and track/resolve issues in conjunction with BBH teams
Lead internal and external client workshops/meetings to gather, understand, and document project goals, workflows, business needs, gaps, and opportunities
Lead and/or direct business analysis efforts for projects and initiatives; determine how changing business needs will affect the system or product; accurately communicate the business need and potential solution in terms that team members can understand and drive the BBH Project Team to reach decisions.
Recognize patterns in complex information across multiple service areas and identify key issues. Aggressively drive for resolution across stakeholder groups.
Ensure team is cognizant of potential BBH capability challenges (servicing, technology, general readiness) exposed by the new and different and that such events are escalated to project sponsors. Stay personally connected to and invested in the impacts caused by the new and different.
Assist with the development and documentation of proposed solutions to fill gaps where relevant
Ensure open collaboration with the BBH NSWG to identify, drive out and solve for the new and different within projects
Coordinate and work effectively with colleagues across the Service Delivery and RE Pillars.
Act as a key management interface with both internal and external clients during all phases of the project
Provide management reporting to both internal and client senior management, including items on the critical path for implementation completion and elevation of issues and concerns
For defined projects, lead the documentation process for workflows and functional models by depicting operational and technical processes in conjunction with the business and technology teams.
Evaluate client requests that are outside the standard BBH process and ensure the resolution of said processes through stakeholder groups and senior outreach; direct and define effective decision making processes.
Define end-to-end process and trade flow from client to BBH in conjunction with BBH business and technology teams, including transition through parallel period to production; coordinate with all parties as required
In conjunction with Client Service Manager and/or Relationship Manager, present process and technology improvement recommendations to client as relevant/necessary
Maximize overall effectiveness by contributing own
Primary internal and external contacts with whom position interacts, and purpose/nature of contact:
Work closely with internal teams across Investor Services/Service Delivery, RE and Systems;
Act as a key management interface with both internal and external clients (clients, investment managers, third party providers, prime brokers, etc.) during all phases of the project

FAQs

Is this position permanent or temporary?

This is a fixed-term maternity contract.

What is the primary responsibility of the Business Integration Manager?

The Business Integration Manager acts as the senior project director for complex and large client on-boarding engagements and serves as the connection between clients, third parties, and BBH’s internal Service Delivery community.

What qualifications are required for this position?

Candidates should have a BS/BA degree in a business, finance, or accounting-related field, 8+ years of relevant work experience, and knowledge of the financial services industry.

Are there opportunities for professional development and growth?

Yes, BBH provides opportunities to grow expertise, take on new challenges, and reinvent oneself without leaving the firm.

What work environment can I expect at BBH?

BBH offers a collaborative environment that encourages employees to step outside their roles to add value, with direct access to clients, information, and experts across all business areas.

What type of benefits does BBH offer?

BBH offers a high-quality benefits program emphasizing good health, financial security, and peace of mind, along with flexibility to enjoy personal and family experiences at every career stage.

Is there support for community engagement?

Yes, BBH provides volunteer opportunities through the BBH Cares program to give back to the community.

How does BBH approach diversity and inclusion?

BBH encourages a culture of inclusion that values each employee’s unique perspective and welcomes diverse backgrounds in applications.

What specific skills are desired for project management?

A strong understanding of project management principles, practices, tools, and techniques, along with excellent organizational skills, independence, creativity, and adaptability are desired.

What technologies or tools are used in this position?

Proficiency with MS Office applications is required, and familiarity with Access, Project, SharePoint, or VBA for Excel is considered a plus.

Brown Brothers Harriman

Finance

Industry

5001-10,000

Employees

1818

Founded Year

Mission & Purpose

Brown Brothers Harriman (BBH) is a privately-held financial institution that has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with expertise in Private Banking, Investment Management and Investor Services. Our 5,000 employees operate from 17 locations throughout North America, Europe and Asia.