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Business Manager - Gatwick Airport North

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CHANEL

Yesterday

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Brighton & Hove
  • Quick Apply

AI generated summary

  • You need leadership, strategic thinking, strong relationship-building, performance focus, management skills, client experience, problem-solving, technology awareness, and excellent communication abilities.
  • You will lead the team, manage operations, drive sales, ensure an exceptional client experience, maintain visual standards, oversee stock management, and uphold brand values.

Requirements

  • Leadership and Management skills
  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationships-focused: Collaborative, partnering and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance minded and decisive, strive for continuous improvement
  • Managing Business skills
  • Strong client experience mindset
  • Able to understand and synthesize business and market intelligence
  • Able to write reports and proposals
  • Planning, organization and change management skills
  • Problem solving and dispute resolution skills
  • Technology competent and digital trend awareness
  • Soft skills
  • Posture and communication skills: Verbal and written communication, story telling
  • Curious, personal agility, continuous learner
  • Self-awareness, self-confidence, and self-control/stress management
  • Enthusiasm, energy and motivation
  • Trustworthy with integrity/ethics

Responsibilities

  • Leading the team: the Business Manager guides their team towards achieving results and developing individual talents
  • Creates an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
  • Partners with the Retail Development Manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
  • Facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
  • Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
  • Business developer: the Business Manager embodies an entrepreneurial spirit
  • Plays an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectations
  • Develops business initiatives in line with the brand vision and strategy
  • Defines, tracks and coaches the team to achieve set KPIs
  • Manages staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
  • Communicates retail and collateral stock needs to all necessary parties as well as facilitates smooth operations of incoming deliveries
  • Networks with the community to elevate the presence and awareness of the brand in the local marketplace
  • Assumes responsibility for all loss prevention activities, such as in-store security and inventory management
  • Has a solid understanding of the business environment
  • Provides feedback and reporting to line manager in order to influence strategies and recommendations
  • Experience creator: the Business Manager creates conditions for a consistent and memorable experience
  • Leads by example on the selling floor by creating tailor-made personalised client experiences, to build long-lasting relationships
  • Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
  • Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
  • Ensures team has tools/training to provide the CHANEL client experience
  • Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming at all times
  • CHANEL ambassador: the Business Manager embodies the values of the brand
  • CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
  • Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
  • Implements and ensures respect of the uniform and grooming guidelines at all times
  • Counter operations: the Business Manager delivers strong operational excellence
  • Manages all areas of counter operations, ensuring compliance across all areas and implementing clear and transparent procedures
  • Ensures the smooth running of the counter at all times
  • Responsible for the stock, tester and sample inventory
  • Ensures that stock levels meet the needs of the business, managing planned seasonal increases in a timely manner
  • Responsible for stock accuracy (stock audits), working to minimise stock loss at all times
  • Ensures meticulous stock handling and storage procedures are established and followed
  • Ensures Company returns procedures are clear and adhered to
  • Works with the Visual Merchandising Team, ensuring that the CHANEL merchandising guidelines are followed
  • Responsible for ensuring clarity of Health & Safety and Fire Safety training and procedures

FAQs

What is the location of the Business Manager position?

The Business Manager position is located at Gatwick Airport North.

What is the work schedule for this role?

The work schedule is permanent with a shift pattern of 4 days on and 2 days off.

What is the main mission of CHANEL Beauty as mentioned in the job description?

The main mission of CHANEL Beauty is to underline what is most unique in every person and give clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.

What are the key responsibilities of a Business Manager at CHANEL?

The key responsibilities include leading the team, developing business initiatives, creating memorable client experiences, embodying the brand's values, and ensuring operational excellence.

What type of skills are required for the Business Manager role?

Required skills include leadership and management skills, business management skills, and soft skills such as communication, problem-solving, and self-awareness.

What does the role of the Business Manager involve regarding team leadership?

The Business Manager guides their team towards achieving results, develops individual talents, and creates an ethical and collaborative environment.

Are there benefits offered for employees at CHANEL?

Yes, CHANEL offers various benefits including private medical insurance, pension, life assurance, employee assistance programs, and discounts on products and services.

How does the Business Manager contribute to client experience?

The Business Manager leads by example on the selling floor, creates personalized client experiences, and ensures the team has the tools and training to provide the CHANEL client experience.

What is expected regarding stock management in this role?

The Business Manager is responsible for stock accuracy, managing inventory, ensuring stock levels meet business needs, and adhering to stock handling and storage procedures.

Does CHANEL emphasize an inclusive culture?

Yes, CHANEL is focused on creating an inclusive culture that nurtures personal growth and values diversity.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.