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Business Support Assistant - Business Support

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NHS Scotland

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Glasgow

AI generated summary

  • You have strong communication skills, can manage calls and emails, work both independently and in a team, prioritize tasks, interact positively with patients, and handle referrals effectively.
  • You will handle referrals and inquiries, support team functions, manage time and workload effectively, and interact positively with patients and the public.

Requirements

  • good communication skills
  • keen to work within an established business support team
  • managing calls, emails, EMIS-patient appointments and diary time on behalf of the multi-disciplinary team
  • required to deal with referrals and enquiries through a single point of access
  • support the generic functions and duties administered within the wider business support section as required
  • able to work independently when required
  • primarily able to work well within a team
  • manage time effectively
  • continually prioritise workload tasks where there may be interruptions to planned activity and conflicting demands on time
  • positive interaction with patients and other members of the public is also a key part of this role
  • Hours of the post to be worked over five days
  • Start and finish time can be negotiated

Responsibilities

  • The post-holder will be required to deal with referrals and enquiries through a single point of access and also support the generic functions and duties administered within the wider business support section as required.
  • You will need to be able to work independently when required but primarily be able to work well within a team.
  • You will require to manage you time effectively and continually prioritise workload tasks where there may be interruptions to planned activity and conflicting demands on time.
  • Positive interaction with patients and other members of the public is also a key part of this role.

FAQs

What are the working hours for the Business Support Assistant position?

The working hours for the position are structured over five days, with the new reduced full-time working week being 37 hours per week effective from 1 April 2024. The hours can be negotiated for start and finish times.

What qualifications or experience do I need to apply for this role?

The job description does not specify particular qualifications; however, good communication skills and the ability to work effectively in a team are essential. Experience in administrative or secretarial roles, particularly within a healthcare setting, would be beneficial.

Is there any flexibility in the working hours?

Yes, the start and finish times for the position can be negotiated within the context of working over five days.

Who can I contact for more information about the role?

You can contact Tracy McGeachin, Senior Business Support Assistant, at 0141 232 9010 or via email at Tracy.mcgeachin@ggc.scot.nhs.uk for informal inquiries regarding the position.

Will I need to work additional hours after April 2024?

Yes, while the standard working week will be 37 hours starting from 1 April 2024, you may be required to work up to an additional 30 minutes per week temporarily until your service area adjusts its rosters or working patterns.

Is this position eligible for visa sponsorship?

No, this position does not meet the eligibility criteria for a Certificate of Sponsorship, and NHS Greater Glasgow and Clyde is unable to provide sponsorship for candidates or employees.

Can I apply for this role if I have a military background?

Yes, NHS Greater Glasgow and Clyde is a Forces Friendly Employer and encourages applications from across the Armed Forces Community, recognizing military skills and experience during the recruitment process.

What is the location of this job role?

The position is currently based within the Woodside Health Centre, Garscube Road, Glasgow, and supports the CAMHS team.

Will I be working independently or as part of a team?

The role primarily involves working within an established business support team; however, you will also need to work independently when required and manage conflicting demands on your time.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.