Logo of Huzzle

Home

Matches

Explore

Manage

Butler

image

Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You need a high school diploma or G.E.D. equivalent and no prior work or supervisory experience is required. No specific licenses or certifications are needed.
  • You will manage guest check-ins, billing, and requests, coordinate with staff, process payments, provide information, arrange transportation, and uphold service standards throughout the shift.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What are the primary responsibilities of a Butler at Bulgari Hotel Milano?

The primary responsibilities include processing guest check-ins and check-outs, managing room assignments and changes, securing payments, verifying billing for guests, and communicating with housekeeping regarding room status and guest concerns. Additionally, the butler answers guest requests, provides directions, arranges transportation, operates the telephone switchboard, and maintains confidentiality of information.

Is experience required for this position?

No related work experience is required for this position, as it is suitable for candidates without prior experience.

What educational qualifications are needed for the role?

A high school diploma or G.E.D. equivalent is preferred for this position.

Does this job include any supervisory responsibilities?

No, this position does not require any supervisory experience.

Are there any licenses or certifications needed to apply?

No licenses or certifications are required for this position.

Is the Butler role full-time?

Yes, the Butler position is a full-time role.

What type of work environment can I expect in this job?

The work environment is in a luxury hotel setting with a focus on guest services operations, requiring staff to maintain professionalism and adhere to company policies and procedures.

What qualities does the hotel look for in a candidate for this position?

The hotel looks for candidates who can anticipate and address guests' service needs, maintain positive working relationships, communicate clearly and professionally, and comply with quality assurance standards.

How important is guest interaction in this role?

Guest interaction is a vital part of this role, as butlers are responsible for answering calls, addressing concerns, and providing assistance to ensure guest satisfaction.

Does the position involve physical tasks?

Yes, the position may require standing, sitting, or walking for extended periods and moving objects weighing less than or equal to 10 pounds without assistance.

What values does Marriott International prioritize in its hiring process?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, focusing on non-discrimination on any protected basis.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.