FAQs
What is the main responsibility of a Butler at Raffles The Palm Dubai?
The main responsibility of a Butler is to ensure that all residents receive prompt and courteous service, while exceeding their expectations and providing proactive personalized service.
What qualifications are preferred for the Butler position?
A degree from a School for Tourism & Hotel Management is preferred for this position.
How many years of experience is required for the Butler role?
A minimum of two years’ experience as a butler is required.
Is knowledge of English important for this job?
Yes, good English language verbal and written communication skills are essential for this role.
How does the hotel ensure the safety of its employees?
The hotel demonstrates awareness of OH&S policies and procedures, ensuring that all procedures are conducted safely and within guidelines, while also initiating action to correct hazardous situations.
How important is it for a Butler to maintain guest privacy?
It is very important for a Butler to respect guest privacy and not discuss any private information with other colleagues.
What type of environment does the hotel promote among team members?
The hotel promotes a congenial environment where all team members are treated equally and with respect.
Are Butlers expected to work in a multi-cultural environment?
Yes, an understanding and ability to work in a multi-cultural environment is important for this role.
How should Butlers handle difficult guests?
Butlers should exercise good judgment and remain calm and courteous when dealing with difficult guests.
What should a Butler do if they notice maintenance faults in resident rooms?
A Butler should report any maintenance faults or anything abnormal to their supervisor immediately.