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Butler - Female

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RAFFLES

Aug 29

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Good English language verbal and written communication skills
  • Good level of engagement with residents
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  • Degree from School for Tourism & Hotel Management is preferred
  • Minimum two year’s experience as a butler

Responsibilities

  • Ensures all the residents receive prompt and courteous service.
  • Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
  • Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
  • Checks the expiry dates of all perishables and practices optimum usage of resources.
  • Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
  • Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
  • Ensures that consumption of resident supply is under control.
  • Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
  • Practices up-selling of the hotel products and facilities.
  • Adhere to the core values and the Brand dimension of Raffles The Palm.
  • Ensure that repeat residents are met and greeted regularly and the profiles are updated.
  • Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
  • Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
  • Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
  • Attends daily briefing and notes all information about the residents and functions in the hotel.
  • Creates an environment which is congenial and ensures all team members are treated equally and with respect.
  • Fully aware of Raffles standards.
  • Fully understands the difference of guest levels (VIP).
  • Fully understands the difference of room categories.
  • Performs related duties and special projects assigned.
  • Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
  • Respects guest privacy and does not discuss any private information with other colleagues.
  • Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
  • Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
  • Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines.
  • Takes initiative and provides all residents with proactive and personalized service.
  • Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
  • Checks all items (Amenities, laundry, etc) before delivering to the residents.
  • Provide balcony dinners and creates secret spaces for guest’s privacy and romance by thoughtful and caring service.
  • Offers various facilities and services in order to enable residents to enjoy their stay to the fullest.
  • Does not intrude into the private space of residents more than what is necessary.

FAQs

What is the main responsibility of a Butler at Raffles The Palm Dubai?

The main responsibility of a Butler is to ensure that all residents receive prompt and courteous service, while exceeding their expectations and providing proactive personalized service.

What qualifications are preferred for the Butler position?

A degree from a School for Tourism & Hotel Management is preferred for this position.

How many years of experience is required for the Butler role?

A minimum of two years’ experience as a butler is required.

Is knowledge of English important for this job?

Yes, good English language verbal and written communication skills are essential for this role.

How does the hotel ensure the safety of its employees?

The hotel demonstrates awareness of OH&S policies and procedures, ensuring that all procedures are conducted safely and within guidelines, while also initiating action to correct hazardous situations.

How important is it for a Butler to maintain guest privacy?

It is very important for a Butler to respect guest privacy and not discuss any private information with other colleagues.

What type of environment does the hotel promote among team members?

The hotel promotes a congenial environment where all team members are treated equally and with respect.

Are Butlers expected to work in a multi-cultural environment?

Yes, an understanding and ability to work in a multi-cultural environment is important for this role.

How should Butlers handle difficult guests?

Butlers should exercise good judgment and remain calm and courteous when dealing with difficult guests.

What should a Butler do if they notice maintenance faults in resident rooms?

A Butler should report any maintenance faults or anything abnormal to their supervisor immediately.

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.

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