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Cabin Services Country Manager

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easyJet

1mo ago

  • Job
    Full-time
    Senior Level
  • Logistics
    People, HR & Administration
  • Milan

AI generated summary

  • You need operational improvement experience, strong leadership skills, excellent communication, resilience, and fluency in English and Italian. Willingness to travel is essential.
  • You’ll foster team culture, provide hands-on leadership, drive strategic initiatives, ensure customer excellence, and manage performance to enhance service quality and team development.

Requirements

  • Proven experience in operational improvement through team engagement.
  • Strong leadership and change management expertise, with a demonstrated ability to lead, coach, and motivate.
  • Exceptional communication and interpersonal skills to connect with all levels of the organisation.
  • Resilience and the ability to thrive in a high-pressure, dynamic environment.
  • The capability to balance operational, strategic, and commercial needs while focusing on detail and the bigger picture.
  • Fluent English plus local Italian language skills.
  • Willingness to travel regularly across the network to stay closely connected with crew at each base.
  • This is a full-time role based in Italy and will be 40 hours per week.

Responsibilities

  • Engagement & Team Culture: Plan morale-boosting events, set clear team goals, recognise achievements, and strengthen union relationships to create a thriving, collaborative environment.
  • Hands-On Leadership: Fly with cabin crew to gain in-the-air insights, address challenges, and inspire real-time solutions.
  • Strategic Focus: Drive the local IR and crew pay strategy in partnership with HR, ensuring policies meet both crew needs and business goals.
  • Customer Excellence: Instil a customer-first mindset and align KPIs with flight and ground operations to continually elevate service quality.
  • Performance Management: Set clear targets, foster accountability, and provide regular feedback while supporting team development and skill growth.

FAQs

What is the primary responsibility of the Cabin Services Country Manager?

The primary responsibility is to oversee the cabin services strategy for Italy, manage crew operations, and lead industrial and employee relations in partnership with HR.

What qualifications are required for this role?

Candidates should have proven experience in operational improvement, strong leadership and change management skills, exceptional communication abilities, and be fluent in English and Italian.

What type of work environment does easyJet promote?

easyJet promotes an open, dynamic environment that encourages teamwork, communication, and collaboration among all employees.

Is travel a requirement for this position?

Yes, the Cabin Services Country Manager is expected to travel regularly across the network to maintain close connections with crew members at each base.

How many hours per week will the Cabin Services Country Manager be required to work?

This is a full-time role with a commitment of 40 hours per week.

What does the performance management aspect entail for this role?

It involves setting clear targets, fostering accountability, providing regular feedback, and supporting team development and skill growth.

Does easyJet encourage applications from diverse backgrounds?

Yes, easyJet welcomes applications from people of all backgrounds as part of their commitment to diversity and inclusion.

Will the Cabin Services Country Manager have direct interactions with cabin crew?

Yes, the role includes hands-on leadership such as flying with cabin crew to gain insights and inspire solutions.

What kind of events will the Cabin Services Country Manager organize?

The Cabin Services Country Manager will plan morale-boosting events and recognize team achievements to strengthen team culture.

What should candidates do if they need support during the recruitment process?

Candidates should inform easyJet if they need any adjustments or support during the recruitment process, and they will work together to find a solution.

Defence & Aerospace
Industry
10,001+
Employees
1995
Founded Year

Mission & Purpose

Ola! Bonjour, ciao, hola, hello and welcome to easyJet – your journey starts here. We're Europe’s leading airline offering a unique and winning combination of the best route network connecting Europe's primary airports, with great value fares and friendly service. We operate over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Innovation is in our DNA – from our launch over 25 years ago when we changed the way people fly to the present day where we lead the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for our passengers. But we’re not just known for our size and innovation, we’re known around the world for our incredible staff who are at the heart of everything we do. Each day we make sure our passengers enjoy our unique way of doing things made possible by the creativity, passion and hard work from our people and crew - We are unique. We are easyJet.