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Cadillac City Guide - Paris

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Paris
  • Quick Apply

AI generated summary

  • You need exceptional communication skills, a clean driver's license, 4-6 years in luxury sales or hospitality, flexibility for weekends, passion for EVs, and fluency in French and English.
  • You will advise customers on Cadillac ownership, conduct test drives, achieve sales goals, mentor juniors, coordinate deliveries, and attend events to enhance brand awareness and support sales.

Requirements

  • Exceptional people skills including strong oral and written communication, empathy, and active listening ability
  • Driver’s license (clean record)
  • 4-6 years of automotive, premium/luxury retail sales or hospitality experience
  • Willingness to work on weekends, flexibility is key
  • Passion for EVs, GM’s/Cadillac’s products
  • Fluent in French and English language skills

Responsibilities

  • Provide prompt and knowledgeable advice to customers: Advise customers on all aspects of the Cadillac ownership and convert them into sales by conducting test drives, helping them select the right product configuration and purchase option
  • Become key point of contact for all questions related to the Cadillac ownership cycle
  • Develop a deep understanding of product features, sales and service processes
  • Contact prospective buyers via all means of communication and provide the highest level of courtesy by applying a customer-centric, quality mindset
  • Achieve sales and customer satisfaction goals in line with Cadillac's KPIs to meet strategic milestones for business growth
  • Mentor, onboard and coordinate junior levels, interns and external promoter staff
  • Schedule and prepare customer deliveries in coordination with vehicle admin. team
  • Attending local events to increase brand awareness and grow sales
  • EU wide delivery, event and pop-up support

FAQs

What is the primary responsibility of a Cadillac City Guide in Paris?

The primary responsibility is to guide potential electric vehicle customers and the general public through their exploration journey in purchasing their first or next electric vehicle, while also engaging with the local community.

What qualifications are required for this position?

Candidates must have exceptional people skills, a clean driver’s license, 4-6 years of experience in automotive, premium/luxury retail sales, or hospitality, flexibility to work on weekends, a passion for electric vehicles and Cadillac products, and be fluent in French and English.

Are weekend shifts mandatory for this role?

Yes, a willingness to work on weekends is essential, as flexibility is key to meeting the needs of the business.

What type of events will the Cadillac City Guide participate in?

The Cadillac City Guide will attend local events to increase brand awareness and support various EU-wide delivery, event, and pop-up initiatives.

Is mentoring a part of the Cadillac City Guide's responsibilities?

Yes, the Cadillac City Guide is expected to mentor, onboard, and coordinate junior levels, interns, and external promoter staff.

What support does General Motors provide to the Cadillac City Guide?

General Motors provides ongoing professional development support, resources for hosting community events, and opportunities to represent the brand at various important local functions.

How does this position contribute to General Motors' vision?

This position directly supports GM's vision of a world with Zero Crashes, Zero Emissions, and Zero Congestion by promoting electric vehicle ownership and a sustainable future in mobility.

Are language skills important for this role?

Yes, fluency in both French and English is mandatory for effective communication with customers and the community.

What kind of sales goals should the Cadillac City Guide strive to achieve?

The Cadillac City Guide should aim to meet sales and customer satisfaction goals in line with Cadillac's KPIs to contribute to strategic milestones for business growth.

What is the company culture like at General Motors?

General Motors promotes an inclusive company culture that values diversity, fosters belonging, and encourages employees to drive meaningful change in their workplace.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.