FAQs
What is the primary role of a Call Center Technical Consultant at BMW Group Retail Middle East?
The primary role involves capturing customer information, providing roadside assistance support, addressing customer concerns and inquiries, and ensuring a professional image while delivering exceptional service.
What are the working hours for this position?
This position requires working night shifts to assist customers who call after hours.
What kind of training and development opportunities are available?
The company offers continuous training and career development to help employees realize their potential and grow within the organization.
Is knowledge of vehicles necessary for this role?
Yes, a proven experience as a technician and an understanding of automotive processes and products are important for providing effective customer support.
What languages are required for this position?
Candidates must be proficient in both English and Arabic to effectively communicate with customers.
How should customer inquiries be managed?
Customer inquiries should be handled courteously, with relevant information collected for escalation to the team supervisor or manager when needed.
What tools or software will I need to know for this role?
Candidates should have a good knowledge of CRM software, MS Office, and telephone systems to efficiently manage customer interactions.
What kind of reporting will be required in this role?
The role requires preparing monthly reports on customer inquiries, complaints, and feedback, along with analyzing data for process improvement recommendations.
What is the minimum education requirement for this position?
The minimum education requirement is a Diploma or equivalent.
How many years of experience are needed for this role?
A relevant experience of 2-3 years is required for this position.