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Call Center Telesales

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Cencora

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Madrid

AI generated summary

  • You need 1-2 years in phone customer contact, preferably in healthcare, with strong communication skills, autonomy, organization, and proficiency in Salesforce and Office.
  • You will call clients, manage orders, resolve issues, maintain databases, promote campaigns, attend meetings, and ensure compliance with regulations and organizational procedures.

Requirements

  • Experiencia de 1-2 años en posición similar de contacto con clientes vía telefónica. Valorable sector salud (Healthcare, Seguros, Clínicas…)
  • Perfil acostumbrado a trabajar bajo objetivos y seguimiento de su trabajo. Buen/a comunicador/a. Persona autónoma y organizada.
  • Formación académica:
  • Atención al cliente.
  • Producto-sector-mercado.
  • Prevención de riesgos laborales.
  • Normativa legal vigente.
  • Informática:
  • Ofimática y programas propios de la organización.
  • Habilidad y experiencia en manejo de herramientas digitales (salesforce, office…)

Responsibilities

  • Realizar llamadas telefónicas a clientes (farmacias y/o médicos) para transmitir información sobre productos/ofertas comerciales/información técnica
  • Atender, recepcionar, registrar en el sistema de la compañía las consultas, pedidos y toda aquella información relevante relaciona con la actividad
  • Identificar los problemas y facilitar toda la información para el análisis de causas y la realización de acciones correctoras.
  • Llevar a cabo la entrada y registro de los pedidos.
  • Resolver las incidencias de su ámbito de responsabilidad.
  • Mantener limpio y ordenado el entorno y lugar de trabajo.
  • Detectar y proponer acciones de mejora continua para la optimización de los procesos de trabajo.
  • Velar por la actualización y la fiabilidad de las bases de datos del ámbito.
  • Cumplir los plazos establecidos en aquellas acciones que así lo requieren.
  • Cumplir la normativa vigente en materia de protección de datos y acceso a la información.
  • Desarrollar su trabajo conforme a los procedimientos establecidos y la normativa vigente en materia de prevención de riesgos laborales.
  • Cualquier otra función inherente al puesto de trabajo o grupo profesional al que pertenece, que le sea atribuida.
  • Llevar a cabo las acciones de promoción de las campañas establecidas, realizando su seguimiento.
  • Reportar la información de su ámbito que le sea requerida.
  • Sustituir a otros puestos de la organización, en su ausencia (vacaciones, bajas, etc.).
  • Participar en las reuniones del área/departamento, así como en las reuniones interdepartamentales.
  • Llevar a cabo las acciones de promoción de las campañas establecidas, realizando su seguimiento.
  • Reportar la información de su ámbito que le sea requerida.
  • Sustituir a otros puestos de la organización, en su ausencia (vacaciones, bajas, etc.).
  • Participar en las reuniones del área/departamento, así como en las reuniones interdepartamentales.

FAQs

What is the working schedule for the Call Center Telesales position?

The role has a part-time schedule of 25 hours per week, from Monday to Friday.

What qualifications or experience are required for this position?

Candidates should have 1-2 years of experience in a similar role involving telephone contact with clients, preferably in the healthcare sector.

Is prior experience in the healthcare sector necessary?

While it is valued, prior experience in the healthcare sector is not mandatory but is considered a plus.

What skills are important for success in this role?

Strong communication skills, the ability to work autonomously and organized, and experience with digital tools such as Salesforce and Office are important.

What are the main responsibilities of the Call Center Telesales position?

Responsibilities include making calls to clients, managing inquiries and orders, facilitating information for problem resolution, and promoting company campaigns.

Will I have opportunities for professional development in this role?

Yes, the position involves participation in departmental meetings and may allow for exposure to different roles within the organization.

Is there any specific training provided for this role?

Yes, training will be provided in customer service, product knowledge, workplace safety, and relevant legal norms.

What should I know about data protection and compliance in this position?

Employees are required to comply with data protection regulations and ensure the reliability of information in databases.

Are there opportunities for overtime or additional hours in this role?

The position is part-time with a set hourly commitment, but opportunities for coverage during absences may arise.

How does Cencora handle equal employment opportunities?

Cencora is committed to providing equal employment opportunities and prohibits harassment, ensuring compliance with non-discrimination principles.

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Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.