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CAMHS Team Administrator

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Central and North West London NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You need GCSEs, NVQ 3 in Business Admin, admin experience, Excel skills, understanding of data protection, and strong communication in a diverse, pressured NHS environment.
  • You will provide administrative support, manage diaries, maintain service organization, cover reception, monitor capacity, order supplies, and assist the team with various tasks as needed.

Requirements

  • Educated to GCSE standard or equivalent
  • NVQ 3 in Business Administration or evidence of equivalent practical experience.
  • Good standard of written and spoken English.
  • Data entry skills including knowledge of using Excel.
  • Understanding of Data Protection / Confidentiality
  • Relevant experience of working in an administrative role
  • Skilled in using Microsoft Word and Microsoft Excel
  • Knowledge of Patient Administration systems
  • Application of technology in the office i.e. Email and Networking
  • Experience of working in the NHS and knowledge of mental health terminology
  • Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
  • Ability to prioritise workload, and plan and organise own time effectively
  • Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
  • Ability to work as part of a multi-disciplinary team in a pressured environment
  • Ability to manage own workload without direct supervision
  • Experience of working in a culturally diverse inner-city area. Working in a Multidisciplinary Health Team
  • Understanding of hospital and/or social services environments
  • Lived experience of mental health

Responsibilities

  • Provide complete administrative support to the multi-disciplinary staff including word processing, filing, e-mails, photocopying, entering data onto the computer and creation of spreadsheets
  • Maintain a diary of appointments / information for teams manually / electronically
  • Have sufficient knowledge of patients and professionals requirements to ensure the efficient running of the service
  • Establish and maintain a well-organized and effective administrative service able to meet the needs of the service users and staff
  • Reception cover when required
  • Monitor demand against capacity and escalate to clinical staff where issues arise against agreed protocols.
  • Undertake stationery and equipment inventories where necessary and order goods for colleagues using the E-Procurement system.
  • Any other administrative duties to support the team as and when required by manager.

FAQs

What are the working hours for the CAMHS Team Administrator position?

The working hours for the CAMHS Team Administrator position are 37.5 hours per week.

What qualifications are required for the CAMHS Team Administrator role?

The essential qualifications include being educated to GCSE standard or equivalent, NVQ 3 in Business Administration or equivalent practical experience, and a good standard of written and spoken English.

Is there a specific software proficiency required for this job?

Yes, proficiency in the Microsoft Office suite, particularly Microsoft Word and Excel, is essential. Experience with an electronic patient record system like System One is advantageous.

What are some of the main duties of the CAMHS Team Administrator?

The main duties include providing administrative support to multi-disciplinary staff, maintaining appointment diaries, handling enquiries from patients and professionals, reception cover, and managing inventories for stationery and equipment.

Does the role involve direct contact with patients or service users?

Yes, the successful applicant may have contact with patients or service users.

What skills are essential for the CAMHS Team Administrator?

Essential skills include good communication and interpersonal skills, ability to prioritise workload, exercise judgement when dealing with enquiries, ability to work as part of a multi-disciplinary team, and the ability to manage workload without direct supervision.

Is prior experience in the NHS required for this position?

While it is not required, experience working in the NHS and knowledge of mental health terminology are considered desirable.

What opportunities are available for career development in this role?

CNWL is committed to supporting staff with career development and training, and performance reviews/appraisals are part of ongoing staff development.

Are there any health and safety requirements for the employees?

Yes, as an NHS Trust, there is a strong encouragement and support for vaccination to protect staff and patients in healthcare settings.

What is the supervisory structure for this role?

The CAMHS Team Administrator will be supervised by the Senior Site Administrator.

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Central and North West London NHS Foundation Trust

There's a place for you at CNWL.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Central and North West London NHS Foundation Trust (CNWL) has almost 6,550 staff providing integrated healthcare to a third of London's population, Milton Keynes, Surrey and areas beyond. We provide a wide range of services to treat people with a a variety of health needs, including common physical health problems, long-term conditions, mental health, learning disabilities, eating disorders, addictions and sexual health. We are here to provide support for people through every stage of life. Our catchment area covers a range of vibrant and diverse communities, with over 100 first languages spoken, ranging from areas of deprivation to areas of affluence. We are committed to providing services that need the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.