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Cardiology Tier 2 Implementation Engineer - Remote

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Optum

8d ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Healthcare
  • United States
    Remote

AI generated summary

  • You need a Bachelor's in Computer Science or 3+ years of relevant experience, expertise in Windows Server, MS SQL, HL7, XML, DICOM, networking, and excellent troubleshooting, communication, and customer service skills.
  • You will resolve implementation issues, collaborate with teams, support R&D, verify solutions, educate services, assist sales, and provide on-call support, managing multiple projects efficiently.

Requirements

  • Required Qualifications:
  • Bachelor’s degree in Computer Science, Computer Technology Diploma OR 3+ years of Cardiology experience implementing information systems or related experience building and configuring systems, including supporting both internal and external customers.
  • Experience with Windows Server and MS SQL (specifically queries, solid understanding of backup and restoration procedures, SQL clustering, etc.)
  • Experience with Medical Information standards (HL7, XML, or DICOM)
  • Knowledge in cybersecurity
  • Experience with networking fundamentals, including Ethernet, TCP/IP, LAN/WAN, & Load balancers
  • Experience with DNS & Active Directory
  • Experience with enterprise class server hardware and virtualization technologies
  • Experience with requesting and implementing SSL certificates
  • Able/willing to travel approximately 10% of the time as business needs dictate both domestic and internationally
  • Preferred Qualifications:
  • Powershell and command prompt
  • Excellent troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies
  • Expert level knowledge of Cardiology applications and workflows
  • Well versed in Cardiology Web, Multi Web & Citrix/VDI deployment
  • Qualified candidates will be expected to demonstrate:
  • Ability to handle multiple escalations
  • Solid analytical and problem solving skills
  • Thrive in working in a fast-paced environment, multi-task and demonstrate flexibility
  • Self starter, able to work independently without supervision
  • Solid time management and organizational skills
  • Solid Team Player
  • Ability to mentor and train
  • Excellent customer service skills
  • Excellent written and verbal communication skills

Responsibilities

  • Adhere to product issue escalation workflow and collaborate on process improvement
  • Ownership and Timely Resolution of Implementation Issues
  • Regular follow-up on escalations with managers and implementation teams
  • De-escalate escalations back to T1 for verification and closure.
  • Take Lead Role of Product Champion, Learning applications and new features
  • Subject matter expert with product configuration options and training as well as product documentation
  • Organize and communicate feature requests and efficiencies to R&D
  • Work closely with support and R&D in maintaining and improving hand off process efficiencies
  • Resolve technical problems, analyze and evaluate issues that are escalated to Triage, working closely with Tier 3 as needed
  • Verify the success of issue resolution by customer prior to closing issue
  • Identify additional education needs of the Services team
  • Support sales with questions during the sales process
  • Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld
  • Provide On Call Support on a rotational basis
  • May assist with deployment of patches in emergency situations such as product safety recalls or customer escalations
  • Working under tight timelines, managing multiple projects
  • Occasional short-notice travel (approximately 10%) which may also include international travel

FAQs

What is the job title for this position?

The job title is Cardiology Tier 2 Implementation Engineer.

Is this position remote?

Yes, this position is remote, allowing you to work from anywhere within the U.S.

What are the primary responsibilities of the Cardiology Tier 2 Implementation Engineer?

The primary responsibilities include handling issue escalations, providing advanced support, training on Cardiology products, resolving technical problems, and coordinating issue resolution efforts with other departments.

Is travel required for this role?

Yes, this role may require approximately 10% travel, which could include both domestic and international travel.

What qualifications are required for this position?

A Bachelor’s degree in Computer Science, a Computer Technology Diploma, or 3+ years of Cardiology experience implementing information systems is required, along with specific technical skills such as experience with Windows Server, MS SQL, and medical information standards.

Are there preferred qualifications for this job?

Yes, preferred qualifications include knowledge of Powershell, excellent troubleshooting skills, and expert-level knowledge of Cardiology applications and workflows.

What kind of work environment can I expect in this role?

You can expect a fast-paced work environment that requires managing multiple projects and handling escalations.

What is the salary range for the Cardiology Tier 2 Implementation Engineer role?

The salary range for this role is $71,600 to $140,600 annually, based on various factors such as local labor markets and work experience.

What benefits does UnitedHealth Group offer?

UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase options, and a 401k contribution, among other benefits.

What is the application deadline for this role?

The application will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. The job posting may come down early due to the volume of applicants.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.