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Care Advisor - French

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Allianz

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Dublin

AI generated summary

  • You must have call centre experience, thrive under pressure, know Microsoft Office, speak fluent English and French, hold a valid EU work permit, and be flexible with rotating shifts.
  • You will handle customer queries via phone and email, ensure timely communication, assist with hospital admissions, and maintain product knowledge to deliver outstanding service and satisfaction.

Requirements

  • Previous experience in call centre environment would be beneficial
  • Experience working in pressurized environments with tight deadlines and targets
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year round
  • Fluent English and French as calls will be in both languages
  • Must be fully flexible to work rotating shift patterns. Shifts change weekly and they could be: early mornings, afternoons, evenings, nights (11pm - 7:30am), weekends.

Responsibilities

  • Responding to queries over the phone and email regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

FAQs

What languages do I need to be fluent in for this position?

You need to be fluent in both English and French, as calls will be handled in both languages.

Is previous experience in a call center important for this role?

Yes, previous experience in a call center environment would be beneficial for this position.

What kind of work schedule should I expect?

You must be fully flexible to work rotating shift patterns, which may include early mornings, afternoons, evenings, nights, and weekends.

Are there opportunities for career advancement in this role?

Yes, there are career progression opportunities and training available.

What benefits do you offer to employees?

We offer a competitive salary, bonus scheme, health insurance for you and your family, a generous shift allowance, pension plans, and relocation assistance, among other benefits.

Do I need a work permit to apply for this job?

Yes, you need a valid EU work permit with the ability to work full-time year-round.

Where is this job located?

The job is located in Dublin, Ireland.

What type of employment contract is offered for this position?

This position is offered as a permanent full-time contract.

Is training provided for new employees?

Yes, training is provided to help you develop the necessary skills and knowledge for the role.

What is the main responsibility of a Care Advisor?

The main responsibility is to support customers by responding to queries related to cover, claims, hospitalisation, and providing outstanding customer service to ensure satisfaction and retention.

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Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.