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Case Administrator

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Lowell Group

2mo ago

  • Job
    Full-time
    Entry Level
  • Legal
  • Leeds
  • Quick Apply

AI generated summary

  • You must handle correspondence, court documents, and disputes, ensure GDPR compliance, meet deadlines, follow regulations, and possess strong IT skills and organization. GCSEs or equivalent needed.
  • You will manage correspondence, court documents, and client disputes, ensuring GDPR compliance, timely document handling, and adherence to SRA & FCA regulations.

Requirements

  • Dealing with various types of correspondence, court documents and third parties.
  • Follow and adhere to the litigation process highlighting any urgent Court documentation.
  • Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
  • Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
  • Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
  • Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
  • Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
  • Adhere to the SRA & FCA regulations.
  • IT skills, thoroughness and good organisation.
  • GCSEs (or equivalent).

Responsibilities

  • Dealing with various types of correspondence, court documents and third parties.
  • Follow and adhere to the litigation process highlighting any urgent Court documentation.
  • Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
  • Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
  • Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
  • Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
  • Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
  • Adhere to the SRA & FCA regulations.

FAQs

What is the primary role of a Legal Case Administrator?

The primary role of a Legal Case Administrator is to assist solicitors by handling administrative tasks related to litigated cases within a consumer small claims environment, including responding to correspondence, managing documentation, and drafting legal documents.

What kind of documents will I be dealing with in this position?

You will be dealing with various types of correspondence, court documents, and documentation related to litigation and disputes generated by clients' customers.

Is prior legal experience required for this position?

While prior legal experience is beneficial, it is not explicitly required. However, effective communication skills, organization, and IT proficiency are essential.

What qualifications do I need to apply for this job?

You need to have GCSEs (or equivalent) to apply for the Legal Case Administrator position.

What are the working hours for this role?

The specific working hours are not mentioned in the job description, but it typically involves standard office hours.

What opportunities for professional development does the company offer?

The company offers various opportunities to help you develop your career, including support for career progression and skill development.

How does the company ensure compliance with regulations?

The company ensures compliance by adhering to SRA and FCA regulations and maintaining internal systems according to GDPR regulations.

What are the benefits offered to employees?

Employees receive a competitive salary, annual pay reviews, a bonus for a job well done, flexible benefits, 28 days of holiday plus bank holidays, and access to a free on-site gym.

How do I communicate with clients and customers in this role?

Clear communication is key in this role, and you will be required to express yourself well both face-to-face and in writing when dealing with clients and customers.

Is there a supportive team environment in the company?

Yes, the company fosters a friendly team environment and emphasizes being helpful and respectful towards both clients and team members.

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Lowell Group

Making credit work better for all

Finance
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.