Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Amsterdam. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing.

 With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group.

In 2018, Lowell completed the acquisition of the Carve-out Business from Intrum, which has market-leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan.

Finance

Lowell Group

You should be compassionate, self-motivated, resilient, and adaptable, with strong communication skills and ideally have customer service or sales experience.

You will speak to customers about their accounts, help set up payment plans, assist with queries, and conduct regular reviews to ensure payments remain suitable alongside litigation processes.

Legal

Leeds

<div>
 <div>
  Summary
 </div>
 <div></div> We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group, with offices across Europe, we’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Legal Recoveries Associate
 </div>
 <div>
  Salary: From £23,540 depending on experience, raising to £25,832 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%
 </div>
 <div>
  Location: Leeds, Thorpe Park, Hybrid working and after training 2 days in the office
 </div>
 <div>
  Shifts: Hours between 9.00am – 6.30pm, including Saturday rotation.
 </div>
 <div>
  Start dates: Looking for a new start? We're interviewing now for start dates in the New Year.
 </div>
 <div></div>
 <div>
  As a Legal Recoveries Associate you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
 </div>
 <div></div>
 <div>
  To join us, you’ll need:
 </div>
 <ul>
  <li>
   <div>
    A desire to help each customer in the most compassionate way, focussed on achieving the right outcome for all customers.
   </div></li>
  <li>
   <div>
    The ability to motivate yourself to achieve your goals every day, especially as this role involves working towards KPI's
   </div></li>
  <li>
   <div>
    Enthusiasm, passion, and dedication
   </div></li>
  <li>
   <div>
    Resilience and adaptability to change.
   </div></li>
  <li>
   <div>
    Strong communication skills
   </div></li>
  <li>
   <div>
    Ideally you will have customer service experience and If your background is in sales, collections, retail or any kind of customer facing role then you could be the one we’re looking for.
   </div></li>
 </ul>
 <div></div>
 <div>
  With us you’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.
 </div>
 <div></div>
 <div>
  Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.
 </div>
 <div></div>
 <div>
  Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
 </div>
 <div></div>
 <div>
  That means…
 </div>
 <ul>
  <li>
   <div>
    A starting salary of from £23,540, raising to £25,832 after 12 months.
   </div></li>
  <li>
   <div>
    A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
   </div></li>
  <li>
   <div>
    A discretionary annual bonus for a job well done.
   </div></li>
  <li>
   <div>
    3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
   </div></li>
  <li>
   <div>
    We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
   </div></li>
  <li>
   <div>
    Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
   </div></li>
  <li>
   <div>
    28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
   </div></li>
  <li>
   <div>
    Life assurance
   </div></li>
  <li>
   <div>
    A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
   </div></li>
  <li>
   <div>
    Wellbeing support and a programme of webinars and classes geared towards mindfulness.
   </div></li>
 </ul>
 <div></div>
 <div>
  Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
 </div>
 <div>
  Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
 </div>
</div>


 
  Summary
 
  We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group, with offices across Europe, we’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 
 
  Job Description
 
 
 
  Legal Recoveries Associate
 
 
  Salary: From £23,540 depending on experience, raising to £25,832 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%
 
 
  Location: Leeds, Thorpe Park, Hybrid working and after training 2 days in the office
 
 
  Shifts: Hours between 9.00am – 6.30pm, including Saturday rotation.
 
 
  Start dates: Looking for a new start? We're interviewing now for start dates in the New Year.
 
 
 
  As a Legal Recoveries Associate you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable.
 
 
 
  To join us, you’ll need:
 
 
  
   
    A desire to help each customer in the most compassionate way, focussed on achieving the right outcome for all customers.
   
  
   
    The ability to motivate yourself to achieve your goals every day, especially as this role involves working towards KPI's
   
  
   
    Enthusiasm, passion, and dedication
   
  
   
    Resilience and adaptability to change.
   
  
   
    Strong communication skills
   
  
   
    Ideally you will have customer service experience and If your background is in sales, collections, retail or any kind of customer facing role then you could be the one we’re looking for.
   
 
 
 
  With us you’ll have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.
 
 
 
  Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better from all, we think you’ll fit right in.
 
 
 
  Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
 
 
 
  That means…
 
 
  
   
    A starting salary of from £23,540, raising to £25,832 after 12 months.
   
  
   
    A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
   
  
   
    A discretionary annual bonus for a job well done.
   
  
   
    3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
   
  
   
    We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
   
  
   
    Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
   
  
   
    28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
   
  
   
    Life assurance
   
  
   
    A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
   
  
   
    Wellbeing support and a programme of webinars and classes geared towards mindfulness.
   
 
 
 
  Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
 
 
  Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
 


Contact Centre - Legal - Lowell Group

Contact Centre - Legal

You should have LPC/CILEX qualifications, contested litigation experience, strong commercial acumen, problem-solving skills, and leadership abilities. Familiarity with SRA and FCA rules is ideal.

You will manage complex cases, provide client advice, respond to escalated issues, represent clients in court, draft legal documents, and maintain case files while ensuring deadlines are met.

<div>
 <p><b>Senior Complex Litigation Paralegal</b></p>
 <p>Location:<b> Thorpe Park</b>, Leeds, <b>Hybrid working</b>.</p>
 <p><b> Now let's talk about your role:</b></p>
 <p>If successful, you'll manage a varied caseload of high value, high complexity cases. You'll be responsible for the protection of both ours and our client's reputations, so you'll adhere to high standards conducting expert advice and maintaining strong professional relationships to ensure the best possible outcome. You'll also actively engage with the Defendant to ensure the issues are narrowed and the case settled to the client's satisfaction.</p>
 <p><b>To be successful in the role you'll be able to</b>:</p>
 <ul>
  <li>Provide clear and concise advice to the client on various matters. You'll work closely with them, ensuring that actions taken are in line with their instructions and that the appropriate evidence is obtained to prove debt in defended actions.</li>
  <li>Respond to escalated issues from the client's customers as required in accordance with regulations, procedures, policies, and client service level agreements ensuring all deadlines are met.</li>
  <li>Represent our client at trial as advocate either from the office via the telephone, or physically in Court.</li>
  <li>Make recommendations to the line manager concerning commercial and legal decisions about case strategy and options for settlement.</li>
  <li>Demonstrate effective research skills.</li>
  <li>Draft legal applications, draft orders, agreements, legal letters, complaints, and other correspondence.</li>
  <li>Manage deadlines and maintain case files.</li>
 </ul>
 <p><b>Skills and knowledge:</b></p>
 <ul>
  <li>LPC / CILEX qualifications.</li>
  <li>Previous Advocacy experience is desirable but not essential.</li>
  <li>Experience working in a contested litigation setting with evidence of handling high volume caseloads.</li>
  <li>Excellent commercial understanding and decision-making ability.</li>
  <li>The successful applicant may have experience of dealing with consumer litigation matters.</li>
  <li>Ability to identify and achieve creative solutions to problems and disputes.</li>
  <li>Motivated and able to pro-actively manage cases on own initiative.</li>
  <li>Ability to make fair, consistent, and objectives judgments.</li>
  <li>Previous experience of dealing with client or suppliers by telephone is desirable.</li>
  <li>Understanding of SRA codes of conduct and FCA rules.</li>
  <li>Acute attention to detail, accuracy, and consistency.</li>
  <li>Leadership capabilities when supporting, mentoring, or training less experienced members of the team.</li>
 </ul>
 <p><b>A mission that gives back:</b></p>
 <p>You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.</p>
 <p>So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.</p>
 <p><b>That means…</b></p>
 <ul>
  <li>A <b>competitive salary.</b></li>
  <li>A discretionary <b>annual bonus</b> for a job well done.</li>
  <li>3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.</li>
  <li>We are committed to a <b>hybrid working</b> environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.</li>
  <li>Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.</li>
  <li><b> 28 days holiday</b> plus public holidays with the option to purchase up to an additional 5 days.</li>
  <li>Life assurance.</li>
  <li>A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.</li>
  <li>Wellbeing support and a programme of webinars and classes geared towards mindfulness.</li>
  <li><b> Job security.</b></li>
 </ul>
 <p><b>Ready to share in that mission?</b></p>
 <p>Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.</p>
 <p>Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…</p>
</div>


 Senior Complex Litigation Paralegal
 Location: Thorpe Park, Leeds, Hybrid working.
  Now let's talk about your role:
 If successful, you'll manage a varied caseload of high value, high complexity cases. You'll be responsible for the protection of both ours and our client's reputations, so you'll adhere to high standards conducting expert advice and maintaining strong professional relationships to ensure the best possible outcome. You'll also actively engage with the Defendant to ensure the issues are narrowed and the case settled to the client's satisfaction.
 To be successful in the role you'll be able to:
 
  Provide clear and concise advice to the client on various matters. You'll work closely with them, ensuring that actions taken are in line with their instructions and that the appropriate evidence is obtained to prove debt in defended actions.
  Respond to escalated issues from the client's customers as required in accordance with regulations, procedures, policies, and client service level agreements ensuring all deadlines are met.
  Represent our client at trial as advocate either from the office via the telephone, or physically in Court.
  Make recommendations to the line manager concerning commercial and legal decisions about case strategy and options for settlement.
  Demonstrate effective research skills.
  Draft legal applications, draft orders, agreements, legal letters, complaints, and other correspondence.
  Manage deadlines and maintain case files.
 
 Skills and knowledge:
 
  LPC / CILEX qualifications.
  Previous Advocacy experience is desirable but not essential.
  Experience working in a contested litigation setting with evidence of handling high volume caseloads.
  Excellent commercial understanding and decision-making ability.
  The successful applicant may have experience of dealing with consumer litigation matters.
  Ability to identify and achieve creative solutions to problems and disputes.
  Motivated and able to pro-actively manage cases on own initiative.
  Ability to make fair, consistent, and objectives judgments.
  Previous experience of dealing with client or suppliers by telephone is desirable.
  Understanding of SRA codes of conduct and FCA rules.
  Acute attention to detail, accuracy, and consistency.
  Leadership capabilities when supporting, mentoring, or training less experienced members of the team.
 
 A mission that gives back:
 You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
 So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
 That means…
 
  A competitive salary.
  A discretionary annual bonus for a job well done.
  3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
  We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
  Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
   28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
  Life assurance.
  A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
  Wellbeing support and a programme of webinars and classes geared towards mindfulness.
   Job security.
 
 Ready to share in that mission?
 Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
 Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…


Senior Paralegal - Lowell Group

Senior Paralegal

You need experience in team management, strong communication skills, excellent organization, problem-solving ability, and a background in contact centers is preferred.

You will coach colleagues, monitor performance metrics, conduct 121s, analyze data, communicate company messages, and embody Lowell Group Behaviours while guiding your team.

People, HR & Administration

<div>
 <div>
  Summary
 </div>
 <div></div> Job Description Summary<br> We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.<br> <br> Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.<br> <br> Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Legal Recoveries Team Leader
 </div>
 <div>
  <div>
   <div>
    <div>
     <div>
      Location: Leeds, Thorpe Park, Hybrid working.
     </div>
     <div></div>
     <div>
      As a Legal Team Leader, you’ll motivate and lead Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team’s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI’s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.
     </div>
     <div></div>
     <div>
      Our operating hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.
     </div>
     <div></div>
     <div>
      Some of your key responsibilities will be to….
     </div>
     <ul>
      <li>
       <div>
        Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
       </div></li>
      <li>
       <div>
        Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
       </div></li>
      <li>
       <div>
        Conduct 121s, and actively encourage personal development.
       </div></li>
      <li>
       <div>
        Analyse and act on team statistical data outputs.
       </div></li>
      <li>
       <div>
        Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
       </div></li>
      <li>
       <div>
        Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.
       </div></li>
     </ul>
     <div></div>
     <div>
      Our Team Leaders are the key to the success of our Contact Centre, to be successful in the role you’ll need…
     </div>
     <ul>
      <li>
       <div>
        Experience of managing and coaching high performing teams.
       </div></li>
      <li>
       <div>
        Strong verbal and written communication skills.
       </div></li>
      <li>
       <div>
        Good organisational, time management and details skills.
       </div></li>
      <li>
       <div>
        Ability to develop employees through motivation, leadership, coaching and training.
       </div></li>
      <li>
       <div>
        Ability to effectively work with a variety of people from diverse backgrounds.
       </div></li>
      <li>
       <div>
        Problem Solving and decision making
       </div></li>
      <li>
       <div>
        Ability to make, fair, consistent, and objective judgments.
       </div></li>
      <li>
       <div>
        Experience within a contact centre/regulated environment is desirable.
       </div></li>
     </ul>
     <div></div>
     <div>
      A mission that gives back:
     </div>
     <div></div>
     <div>
      <div>
       <br> You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
      </div>
     </div>
     <div>
      <div>
       <div>
        So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
       </div>
      </div>
      <div></div>
      <div>
       <div>
        <br> That means…
       </div>
      </div>
      <div>
       <ul>
        <li>
         <div>
          A competitive salary.
         </div></li>
        <li>
         <div>
          A discretionary annual bonus for a job well done.
         </div></li>
        <li>
         <div>
          Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
         </div></li>
        <li>
         <div>
          3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
         </div></li>
        <li>
         <div>
          We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
         </div></li>
        <li>
         <div>
          Free parking when you are in the office.
         </div></li>
        <li>
         <div>
          28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
         </div></li>
        <li>
         <div>
          Life assurance
         </div></li>
        <li>
         <div>
          A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
         </div></li>
        <li>
         <div>
          Wellbeing support and a programme of webinars and classes geared towards mindfulness.
         </div></li>
        <li>
         <div>
          Job security
         </div></li>
       </ul>
      </div>
      <div></div>
      <div>
       <div>
        <br> Ready to share in that mission?
       </div>
      </div>
      <div>
       <div>
        Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
       </div>
      </div>
      <div>
       <div>
        Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
       </div>
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>
<div></div>


 
  Summary
 
  Job Description Summary We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.  Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.  Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 
 
  Job Description
 
 
 
  Legal Recoveries Team Leader
 
 
  
   
    
     
      Location: Leeds, Thorpe Park, Hybrid working.
     
     
     
      As a Legal Team Leader, you’ll motivate and lead Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team’s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI’s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.
     
     
     
      Our operating hours are 09:00-18:30 Monday to Friday and Saturday 09:00-13:00.
     
     
     
      Some of your key responsibilities will be to….
     
     
      
       
        Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.
       
      
       
        Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.
       
      
       
        Conduct 121s, and actively encourage personal development.
       
      
       
        Analyse and act on team statistical data outputs.
       
      
       
        Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.
       
      
       
        Lead by example – be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.
       
     
     
     
      Our Team Leaders are the key to the success of our Contact Centre, to be successful in the role you’ll need…
     
     
      
       
        Experience of managing and coaching high performing teams.
       
      
       
        Strong verbal and written communication skills.
       
      
       
        Good organisational, time management and details skills.
       
      
       
        Ability to develop employees through motivation, leadership, coaching and training.
       
      
       
        Ability to effectively work with a variety of people from diverse backgrounds.
       
      
       
        Problem Solving and decision making
       
      
       
        Ability to make, fair, consistent, and objective judgments.
       
      
       
        Experience within a contact centre/regulated environment is desirable.
       
     
     
     
      A mission that gives back:
     
     
     
      
        You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
      
     
     
      
       
        So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
       
      
      
      
       
         That means…
       
      
      
       
        
         
          A competitive salary.
         
        
         
          A discretionary annual bonus for a job well done.
         
        
         
          Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
         
        
         
          3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
         
        
         
          We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
         
        
         
          Free parking when you are in the office.
         
        
         
          28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
         
        
         
          Life assurance
         
        
         
          A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
         
        
         
          Wellbeing support and a programme of webinars and classes geared towards mindfulness.
         
        
         
          Job security
         
       
      
      
      
       
         Ready to share in that mission?
       
      
      
       
        Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
       
      
      
       
        Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
       
      
     
    
   
  
 



Legal Recoveries Team Leader - Lowell Group

Legal Recoveries Team Leader

You must handle correspondence, court documents, and disputes, ensure GDPR compliance, meet deadlines, follow regulations, and possess strong IT skills and organization. GCSEs or equivalent needed.

You will manage correspondence, court documents, and client disputes, ensuring GDPR compliance, timely document handling, and adherence to SRA & FCA regulations.

<div>
 <div>
  Summary
 </div>
 <div></div> We’re Overdales Legal. You may not have heard of us, so let us introduce ourselves.<br> <br> You may not know us, but our reputation is growing. As an SRA regulated law firm. We’re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.<br> <br> We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
 </div>
 <div></div>
 <div>
  <br> Key responsibilities:
 </div>
 <ul>
  <li>
   <div>
    Dealing with various types of correspondence, court documents and third parties.
   </div></li>
  <li>
   <div>
    Follow and adhere to the litigation process highlighting any urgent Court documentation.
   </div></li>
  <li>
   <div>
    Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
   </div></li>
  <li>
   <div>
    Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
   </div></li>
  <li>
   <div>
    Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
   </div></li>
  <li>
   <div>
    Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
   </div></li>
  <li>
   <div>
    Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
   </div></li>
  <li>
   <div>
    Adhere to the SRA &amp; FCA regulations.
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> What do we need from you?<br> <br> In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.
 </div>
 <div></div>
 <div>
  <br> How do we say thank you?
 </div>
 <ul>
  <li>
   <div>
    A competitive salary and annual pay reviews
   </div></li>
  <li>
   <div>
    A annual bonus for a job well done
   </div></li>
  <li>
   <div>
    3% flexible benefits; whether you’re into fitness or extra holidays, there’s something for you.
   </div></li>
  <li>
   <div>
    28 days holiday, plus bank holidays, with the option to purchase 5 more.
   </div></li>
  <li>
   <div>
    Cancel your gym membership we have one on site – it’s free! .
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> Once you get here, you’ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today
 </div>
</div>


 
  Summary
 
  We’re Overdales Legal. You may not have heard of us, so let us introduce ourselves.  You may not know us, but our reputation is growing. As an SRA regulated law firm. We’re one of the largest providers of specialist debt Litigation services in the UK, and it's our aim to have the most integral, efficient, cost effective litigation capability in the industry. Every year, we maximise the liquidation of unpaid debts whilst providing a safe pair of hands for customers and clients alike.  We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.
 
 
  Job Description
 
 
 
  Our solicitors are busier than ever so they need a helping hand. As a Legal Case Administrator, you’ll help carry out administration tasks with effective handling of litigated cases within a consumer small claims environment. The role involves responding to emails and letters and dealing with various documentation pertaining to litigation. And you’ll draft correspondence and legal documents, paying keen attention to detail.
 
 
 
   Key responsibilities:
 
 
  
   
    Dealing with various types of correspondence, court documents and third parties.
   
  
   
    Follow and adhere to the litigation process highlighting any urgent Court documentation.
   
  
   
    Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
   
  
   
    Dealing with and responding to disputes generated by our Clients Customers by doing full account reviews to understand circumstances.
   
  
   
    Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
   
  
   
    Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
   
  
   
    Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
   
  
   
    Adhere to the SRA & FCA regulations.
   
 
 
 
   What do we need from you?  In short, IT skills, thoroughness and good organisation. You should be the sort of person who meets deadlines and takes pride in a job well done. You’ll also be helpful and respectful towards clients and our team. It will help if you can express yourself well both face to face and in writing. Clear communication is key, along with a fair, professional attitude. If that sounds like you – and you have GCSEs (or equivalent) – there could be a place for you, here in the friendly Lowell team.
 
 
 
   How do we say thank you?
 
 
  
   
    A competitive salary and annual pay reviews
   
  
   
    A annual bonus for a job well done
   
  
   
    3% flexible benefits; whether you’re into fitness or extra holidays, there’s something for you.
   
  
   
    28 days holiday, plus bank holidays, with the option to purchase 5 more.
   
  
   
    Cancel your gym membership we have one on site – it’s free! .
   
 
 
 
   Once you get here, you’ll still be going places. We really want to work with you to make your career what you want it to be, so we offer a load of different opportunities to help you develop. Sound like the right next step for you? Apply today
 


Case Administrator - Lowell Group

Case Administrator

You must have debt recovery litigation experience, compliance knowledge within SRA/FCA, client/supplier management, strong relationship skills, and a grasp of GDPR/AML.

You will advise on contracts, engage with clients, manage suppliers, ensure compliance, assess risks, and provide legal guidance while collaborating with management.

<div>
 <div>
  Summary
 </div>
 <div></div> We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.<br> <br> Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.<br> <br> Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 <div></div>
 <div>
  Job Description
 </div>
 <div></div>
 <div>
  Legal Operations Manager
 </div>
 <div>
  Location: Thorpe Park, Leeds, Hybrid working, Flexible working options available.
 </div>
 <div></div>
 <div>
  This is for a Fixed Term Contract to cover Maternity Leave for 12 months.
 </div>
 <div></div>
 <div>
  A pivotal role within Overdales, the Legal Operations Manager is key in providing expert and strategic legal advice across the business as and when needed on a range of complex legal and/or regulatory compliance matters, providing practical and strategic advice based on sound ethical, risk management and good governance principles. This role requires cross collaboration, working with several key stakeholders including Departmental Heads, Senior Leadership, Legal Services, Client Liaison and Supplier management.
 </div>
 <div></div>
 <div>
  <br> The role will include, but is not limited to, leading on the legal elements of:
 </div>
 <ul>
  <li>Advising on contractual matters and be the main point of contact for the Group Legal Team, working autonomously to deliver decisions and advice where needed.</li>
  <li>Client engagement, including due diligence checks and conflicts of interests checks, and resolution of any conflicts identified.</li>
  <li>Drafting and reviewing retainers with new clients and periodic reviews of retainers with existing clients, including responding to any associated client queries.</li>
  <li>Attending to arrangements with new suppliers and new outsource providers and the periodic review of those arrangements, including the agreements with Lowell shared services.</li>
  <li>Due diligence checks on suppliers and outsource providers.</li>
  <li>Acting as general legal counsel to the firm’s management team and provide advice and assistance to clients on general legal points, as needed, such as, queries on the Consumer Credit Act and the statutory framework, jurisdictional points and regulatory issues.</li>
  <li>Identify practical outcomes that eliminate or mitigate identified risks.</li>
  <li>Assisting in dealing and arranging suitable PII cover and claims reporting and managing the relationship with our brokers and insurers.</li>
  <li>Advising and providing guidance on possible remediation projects, undertaking any appropriate actions as necessary.</li>
  <li>Identifying, assessing, and managing any risks that present to the business or that of a client.</li>
  <li>Providing advice and guidance on Anti Money Laundering, reviewing processes, and suggesting any improvements where appropriate</li>
  <li>This role will work closely with the HOLP and COLP to achieve organisational demands. This role will require you to deputise in some instances.</li>
 </ul>
 <div></div>
 <div>
  <br> Key experience and skills required;
 </div>
 <ul>
  <li>Demonstrable previous experience of handling debt recovery litigation and the Consumer Credit Act</li>
  <li>Experience of compliance within an SRA Regulated business and/or an FCA- regulated business</li>
  <li>Demonstrable experience of manging client and/or supplier contractual arrangements and on-boarding processes, including associated CDD/AML checks</li>
  <li>The ability to build relationships and influence key stakeholders and peers by building strong working relationships</li>
  <li>Excellent awareness of the SRA’s and/or FCA’s regulatory requirements</li>
  <li>Broad understanding of GDPR and AML obligations</li>
  <li>An excellent verbal and written communicator, with the ability to persuade and influence</li>
  <li>Ability to grasp constantly changing complex situations quickly and respond accordingly</li>
  <li>Previous experience of working with external bodies, being a key voice in the industry to play a progressive role in the administration of justice.</li>
 </ul>
 <div></div>
 <div>
  A mission that gives back:
 </div>
 <div>
  <div>
   You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
  </div>
 </div>
 <div>
  <div>
   <div>
    So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <br> That means…
   </div>
  </div>
  <div>
   <ul>
    <li>A competitive salary.</li>
    <li>A discretionary annual bonus for a job well done.</li>
    <li>Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.</li>
    <li>3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.</li>
    <li>We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.</li>
    <li>Free parking when you are in the office.</li>
    <li>28 days holiday plus public holidays with the option to purchase up to an additional 5 days.</li>
    <li>Life assurance</li>
    <li>A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.</li>
    <li>Wellbeing support and a programme of webinars and classes geared towards mindfulness.</li>
    <li>Job security</li>
   </ul>
  </div>
  <div></div>
  <div>
   <div>
    <br> Ready to share in that mission?
   </div>
  </div>
  <div>
   <div>
    Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
   </div>
  </div>
  <div>
   <div>
    Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
   </div>
  </div>
 </div>
</div>
<div></div>


 
  Summary
 
  We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.  Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.  Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
 
 
  Job Description
 
 
 
  Legal Operations Manager
 
 
  Location: Thorpe Park, Leeds, Hybrid working, Flexible working options available.
 
 
 
  This is for a Fixed Term Contract to cover Maternity Leave for 12 months.
 
 
 
  A pivotal role within Overdales, the Legal Operations Manager is key in providing expert and strategic legal advice across the business as and when needed on a range of complex legal and/or regulatory compliance matters, providing practical and strategic advice based on sound ethical, risk management and good governance principles. This role requires cross collaboration, working with several key stakeholders including Departmental Heads, Senior Leadership, Legal Services, Client Liaison and Supplier management.
 
 
 
   The role will include, but is not limited to, leading on the legal elements of:
 
 
  Advising on contractual matters and be the main point of contact for the Group Legal Team, working autonomously to deliver decisions and advice where needed.
  Client engagement, including due diligence checks and conflicts of interests checks, and resolution of any conflicts identified.
  Drafting and reviewing retainers with new clients and periodic reviews of retainers with existing clients, including responding to any associated client queries.
  Attending to arrangements with new suppliers and new outsource providers and the periodic review of those arrangements, including the agreements with Lowell shared services.
  Due diligence checks on suppliers and outsource providers.
  Acting as general legal counsel to the firm’s management team and provide advice and assistance to clients on general legal points, as needed, such as, queries on the Consumer Credit Act and the statutory framework, jurisdictional points and regulatory issues.
  Identify practical outcomes that eliminate or mitigate identified risks.
  Assisting in dealing and arranging suitable PII cover and claims reporting and managing the relationship with our brokers and insurers.
  Advising and providing guidance on possible remediation projects, undertaking any appropriate actions as necessary.
  Identifying, assessing, and managing any risks that present to the business or that of a client.
  Providing advice and guidance on Anti Money Laundering, reviewing processes, and suggesting any improvements where appropriate
  This role will work closely with the HOLP and COLP to achieve organisational demands. This role will require you to deputise in some instances.
 
 
 
   Key experience and skills required;
 
 
  Demonstrable previous experience of handling debt recovery litigation and the Consumer Credit Act
  Experience of compliance within an SRA Regulated business and/or an FCA- regulated business
  Demonstrable experience of manging client and/or supplier contractual arrangements and on-boarding processes, including associated CDD/AML checks
  The ability to build relationships and influence key stakeholders and peers by building strong working relationships
  Excellent awareness of the SRA’s and/or FCA’s regulatory requirements
  Broad understanding of GDPR and AML obligations
  An excellent verbal and written communicator, with the ability to persuade and influence
  Ability to grasp constantly changing complex situations quickly and respond accordingly
  Previous experience of working with external bodies, being a key voice in the industry to play a progressive role in the administration of justice.
 
 
 
  A mission that gives back:
 
 
  
   You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
  
 
 
  
   
    So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
   
  
  
  
   
     That means…
   
  
  
   
    A competitive salary.
    A discretionary annual bonus for a job well done.
    Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
    3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
    We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
    Free parking when you are in the office.
    28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
    Life assurance
    A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
    Wellbeing support and a programme of webinars and classes geared towards mindfulness.
    Job security
   
  
  
  
   
     Ready to share in that mission?
   
  
  
   
    Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
   
  
  
   
    Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
   
  
 



Lowell Group

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