Case Administrator

Ministry of Justice

2mo ago

Applications are closed

Job
Full-time
Entry & Junior Level
Carlisle

Requirements

Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
Use and work on own initiative
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
Possess basic numeric skills.
Ability to use databases

Responsibilities

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service.
Act as single point of contact within unit for specialist area of work as required.
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash / vouchers / warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures.
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the LDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies.
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
To work within the aims and values of NPS and NOMS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £23,250 - £25,210.

How many jobs are available for this position?

There is 1 position available for the Case Administrator role.

What is the duration of the reserve list for this job?

The duration of the reserve list for this job is 12 months.

Where is the job located?

The job is located in the North West region, specifically in Carlisle and Kendal.

Is this a full-time or part-time position?

This is a full-time position.

Will the successful applicant have any line manager responsibilities?

No, the successful applicant will not have line manager responsibilities.

What type of work environment can I expect for this role?

You can expect a work environment focused on administration and corporate support within the National Probation Service.

Are there any specific skills required for this position?

Yes, strong communication skills, good keyboard and IT skills (including proficiency in MS Office Word and basic skills in Excel), and the ability to use databases are required.

What benefits do employees receive at the Ministry of Justice?

Employees receive benefits such as annual leave, a pension scheme, training opportunities, and access to various employee networks.

What are the expected interview dates for this position?

The expected interview dates are during the week commencing 27th November, to be confirmed.

What are the closing date and time for applications?

The closing date for applications is 15/11/2024 at 23:55 hours.

How can I contact for assistance regarding the application?

You can contact for assistance by calling 0345 241 5358 (Monday to Friday, 8 am - 6 pm) or emailing Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 91857.

Does the Ministry of Justice have a commitment to diversity and inclusion?

Yes, the Ministry of Justice is committed to attracting, retaining, and investing in talent from diverse backgrounds, as outlined in their Diversity and Inclusion Strategy.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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2007

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