Case Administrator

Ministry of Justice

1mo ago

Applications are closed

Job
Full-time
Junior Level
Legal
£22.1K - £24.7K
London

Requirements

Behaviours:
Delivering at Pace
Making Effective Decisions
Working Together
Changing and Improving
Managing a Quality Service
Essential Experience:
Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
Use and work on own initiative
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
Technical requirements:
Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
Possess basic numeric skills.
Ability:
Ability to use databases

Responsibilities

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the LDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
To work within the aims and values of NPS and NOMS
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

FAQs

What is the salary range for the Case Administrator position?**

The salary range for the Case Administrator position is £22,096 - £24,718. **Question: How many Case Administrator positions are available?** **Answer:** There are 2 Case Administrator positions available. **Question: Where is the Case Administrator position located?** **Answer:** The Case Administrator position is located in Runcorn and Warrington, specifically at NPS Ground Floor Norton House, Runcorn, WA7 2UR, and NPS Units 3 & 4 Bankside, Warrington. **Question: What type of employment contract is offered for this position?** **Answer:** The position is a permanent post. **Question: Is the Case Administrator role full-time or part-time?** **Answer:** The role can be either full-time or part-time, depending on the candidate's preference and the needs of the organization. **Question: What are the main responsibilities of a Case Administrator?** **Answer:** The main responsibilities include setting up and maintaining offender and victim information on databases, administering referrals, preparing and maintaining case records, providing communication support, making practical arrangements for sentence plans, and maintaining systems for effective unit resource usage. **Question: Are there any specific qualifications or experience required for this role?** **Answer:** Essential experience includes strong communication skills, the ability to use initiative, good keyboard and IT skills, proficiency in MS Office, and basic numeric skills. Familiarity with databases is also required. **Question: Will the successful candidate have line management responsibilities?** **Answer:** No, the successful applicant will not have line management responsibilities. **Question: Are there any specific behaviours that are assessed for this role?** **Answer:** Yes, the behaviours assessed include Delivering at Pace, Making Effective Decisions, Working Together, Changing and Improving, and Managing a Quality Service. **Question: What working arrangement policies does the Ministry of Justice offer?** **Answer:** The MoJ offers hybrid working arrangements where business needs allow, blending working from the base location, different MoJ sites, and/or from home. **Question: What is the closing date for applications?** **Answer:** The closing date for applications is 13/08/2024 at 23:55 hours. **Question: What types of candidates are eligible to apply for this position?** **Answer:** Eligible candidates include UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, EU nationals with settled or pre-settled status, and Turkish nationals with accrued rights to work in the Civil Service. **Question: What support is available for employees in this job?** **Answer:** Employees have access to family-friendly policies, flexible benefits, maternity/paternity leave, and free annual sight tests for employees who use computer screens. **Question: How will the interview process be conducted?** **Answer:** There will be one stage for interviews, assessing behaviours such as Making Effective Decisions, Delivering at Pace, and Managing a Quality Service. **Question: Is there a reserve list for this position?** **Answer:** Yes, there is a reserve list for this position that lasts for 12 months.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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