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Case Administrator - (Cambridgeshire and Peterborough) East of England

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HM Prison and Probation Service

3mo ago

  • Job
    Full-time
    Entry Level
  • Government & Politics
    People, HR & Administration
  • Peterborough

AI generated summary

  • You must confidently handle all spoken duties in English, or Welsh if applicable in Wales.
  • You will manage probation and victim records, handle communications, organize case-related activities, support offender management, and ensure safety and compliance.

Requirements

  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £23,250 - £25,210.

What type of contract is offered for this role?

This role offers a permanent contract.

Where is the job located?

The job is based at NPS Peterborough Magistrates Court, Peterborough, PE1 1ED.

What are the working patterns available for this position?

The working patterns available include flexible working, full-time, job share, and part-time.

Is previous experience in probation services required for this role?

Previous experience in probation services is not explicitly stated, but empathy, patience, and organizational skills are essential.

Will the successful candidate have to handle sensitive information?

Yes, the post holder must adhere to policies regarding the sensitive and confidential nature of the information handled.

What are the main responsibilities of a Case Administrator?

Main responsibilities include maintaining accurate databases, managing referrals, preparing and maintaining records, and providing administrative support to staff and people on probation.

Are there any specific qualifications required for this role?

The job description does not specify particular qualifications; however, candidates should possess relevant skills and abilities as outlined.

What benefits does this position offer?

Benefits include access to learning and development, flexible working options, a Civil Service pension with significant employer contributions, annual leave, public holidays, and a season ticket advance.

Are there any nationality requirements for applicants?

Yes, the job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and certain EU nationals with the right to work in the UK.

How will candidates be assessed during the selection process?

Candidates will be assessed against their Behaviors, Strengths, and Experience as part of the selection process.

Is training provided for new hires?

Yes, access to learning and development is offered to enhance skills and career progression.

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HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.