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Cash & Trade Proc Sr Manager (Hybrid)

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Citi

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
    Banking & Finance
  • Dublin

AI generated summary

  • You need strong operations management, FX/payments experience, excellent communication, analytical skills, emotional intelligence, and the ability to lead large teams and manage complex issues.
  • You will lead Client Operations, manage internal stakeholder relationships, drive process improvements, support TTS initiatives, ensure compliance, and oversee performance management while addressing crises.

Requirements

  • In-depth knowledge of TTS Products and Services, policies and procedures including Worldlink.
  • Strong Operations management experience.
  • Previous FX and payments experience is preferred.
  • Excellent communication skills & presentation experience.
  • A commitment to the delivery of quality customer service.
  • Strong investigative and analytical skills and ability to understand new technical and product solutions in short time frame.
  • Emotional Intelligence.
  • Negotiation and strong influencing.
  • Service orientation, professionalism, proactive and strong client focus.
  • Ability to implement, drive and comply with all required controls, governance and policies.
  • Ability to manage and lead large teams.
  • Proven ability to handle complex issues, system outages, changes and recoveries.
  • In depth knowledge of Citi Policies and Regulations.

Responsibilities

  • Participate fully as a part of the Client Operations Leadership team, constantly striving to find new ways to collaborate, innovate, transform and improve the business to ensure viability.
  • Manage relationships with internal stakeholders like Product, Sales, Coverage teams, Implementations etc. to ensure smooth transition from sales to implementations to service and client live for all client types.
  • Actively support local and regional TTS projects and initiatives.
  • The successful candidate will support the business and product relating to management of Tertiary payment providers and capability build-out.
  • Implement best practise process and controls to achieve high quality output.
  • Initiate and promote productivity, automation and efficiency projects to increase STP, lower risk or create competitive advantage to Citi and Cross Border Payments.
  • Embrace change and demonstrate flexibility if manager rotation is required based on business needs.
  • Ensure adherences to all Global Policies such as MPP, TPM, Timely reporting of errors and losses, BSER, Red Accounts etc.
  • Ensure directs have clear goals and objectives, supporting both personal and business development, timely completion of staff annual performance reviews.
  • Capacity/resource management to support the timely execution of the functional tasks and responsibilities of the unit(s) in accordance with SLAs, and departmental operating and performance standards.
  • Identify, develop and retain key talent on behalf of the overall business. Manage the performance of the direct reports, addressing poor performance sensitively and promptly and recognizing exceptional performance using the full range of supports within Citi.
  • Provide leadership and ownership in seeking solutions when crisis situations arise.
  • As a member of the Cross Border Payment Ops team, you will be responsible for providing real time updates to senior management on any system issues which affect the delivery of Worldlink payments in your region.
  • Attend BCC calls where the issue is known to impact Worldlink payments.
  • Support business initiatives including product/currency expansion, by working with the identified partner to confirm capacity for new business, defining processing capabilities & highlighting risks or challenges.

FAQs

What is the job title for this position?

The job title is Cash & Trade Proc Sr Manager.

Is this position remote or in-person?

This position is hybrid, allowing for up to 2 days of remote work per week.

What team or department will I be a part of?

You will be part of the Treasury and Trade Solutions (TTS) team, specifically within the Worldlink Operations team.

What are the main responsibilities of this role?

The main responsibilities include overseeing the Worldlink Treasury Operations and Cheque Ops team, managing internal stakeholder relationships, ensuring compliance with global policies, and leading productivity and efficiency projects.

What qualifications do I need for this role?

You need in-depth knowledge of TTS products and services, strong operations management experience, previous FX and payments experience, excellent communication and analytical skills, and the ability to lead large teams.

What type of work culture can I expect at Citi?

Citi promotes a business casual workplace that values diversity and inclusion, aiming to create a comfortable environment for all employees.

Are there opportunities for professional development within this role?

Yes, you are expected to support personal and business development goals, including timely completion of performance reviews and developing key talent.

Will I need to attend meetings or calls related to system issues?

Yes, you will attend BCC calls for known issues impacting Worldlink payments and provide real-time updates to senior management.

What value does Citi place on customer service?

Citi is committed to delivering quality customer service and emphasizes a proactive and strong client focus in this role.

Is Citi an equal opportunity employer?

Yes, Citi is an equal opportunity and affirmative action employer, considering qualified applicants without regard to various protected statuses.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

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  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.