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Central Booking Office (CBO) Scheduler

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Milton Keynes University Hospital NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Milton Keynes

AI generated summary

  • You need customer care experience, professionalism, commitment to high service standards, effective communication skills, and the ability to work in Outpatients and Main Reception.
  • You will deliver high-quality administrative support, liaise with patients and healthcare professionals, and ensure excellent customer service across Outpatients and Main Reception.

Requirements

  • Previous customer care experience
  • Ability to maintain a professional demeanour
  • Commitment to high standards in service delivery
  • Effective communication skills
  • Ability to work across different areas, including Outpatients and Main Reception
  • Experience in providing high quality customer service

Responsibilities

  • The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
  • The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.
  • The staff member will work consistently to provide high quality customer service and will be always professional.

FAQs

What are the working hours for the CBO Scheduler position?

The working hours are full-time, 37.5 hours a week, from 08:00 to 17:00.

Is this position open for part-time applications?

Yes, the position is available on a fixed-term or secondment contract, and pro rata arrangements can be considered for part-time roles.

What qualifications or experience do I need to apply for this role?

Candidates should have previous customer care experience to be eligible for this position.

Is there any possibility of flexible working arrangements?

Yes, all MKUH roles will be considered for flexible working opportunities.

What type of contract is offered for this position?

The position is available as a fixed-term or secondment contract.

Are there any specific interview dates for this role?

Yes, the interview date is scheduled for the week commencing 11 November 2024.

Will I receive sponsorship for this job?

No, sponsorship is not available for this role.

What benefits does Milton Keynes University Hospital offer its staff?

Benefits include free on-site parking, free tea and coffee, great flexible working opportunities, discounted gym membership, a lease car scheme, a generous annual leave and pension scheme, an on-site nursery (chargeable), and an extensive staff health and well-being program.

Who can I contact for more information about the position?

You can contact Faye Jordan, the Central Booking Administration Manager, via email at Fay.Jordan@mkhospital.nhs.uk for further details or informal visits.

What role does a CBO Scheduler play in the patient's journey?

The CBO Scheduler plays a significant role in providing administrative support focused on the patient and their individual needs, contributing to a high-quality and compassionate healthcare experience.

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Milton Keynes University Hospital NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Milton Keynes University Hospital NHS Foundation Trust provides a broad range of general medical and surgical services for more than 400,000 people every year. Our mission: "Milton Keynes is a hospital committed to learning, to honesty, and to the best possible care and experience for every patient, every time."​ About us: Milton Keynes Hospital occupies a 60-hectare site to the south of the city centre. We are a medium sized district general hospital, serving Milton Keynes and surrounding areas. The hospital has approximately 400 inpatient beds, and provides a broad range of general medical and surgical services. We have a busy A&E Department that manages all medical, surgical and child health emergency admissions. As our local population grows, we continue to develop our facilities. In addition to providing general acute services, Milton Keynes Hospital increasingly provides more specialist services, including cancer care, cardiology and oral surgery. We have responsibility for treating premature babies born locally. Some of the babies we treat are born as early as 24 weeks old (16 weeks early), and weigh as little as 500 grams.