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Change & Engagement Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • London

AI generated summary

  • You need experience in change programs, knowledge of retail and supply chain, strong relationship-building skills, the ability to work independently and collaboratively, and awareness of change methodologies.
  • You will coordinate change strategies, develop tools for engagement, define change priorities, coach project managers, and implement engagement strategies during significant transitions.

Requirements

  • Experience of orchestrating and delivering change programmes in a complex matrix-management structure and encouraging others to embrace change. Along with the ability to manage ambiguous and ever evolving business objectives with a passion for communicating with conviction and energy
  • A good understanding of the Retail business, with a strong knowledge of Supply chain and Logistics
  • Able to influence, persuade, build and maintain positive relationships with colleagues and diverse groups of business partners at all levels, to understand their needs and challenges
  • Ability to work autonomously and collaboratively, with excellent planning and organisational skills. Able to prioritise and deliver results within often tight and competing timeframes
  • Awareness of standard change methodologies and stimulate new and innovate ideas to build and shape effective change strategy

Responsibilities

  • Work with the Clothing & Home Supply Chain & Logistics teams to refine the strategy and coordinate an approach to identify, communicate, implement and sustain change, minimising impact to affected business areas
  • Drive the continuous development of the change agenda, developing tools to embed the required behavioural changes aligned to the strategy, feeding into the Portfolio Management processes, governance and roadmaps
  • Define and detail the change priorities around people, systems and processes for key projects to ensure work stream change plans are delivered with maximum benefit realised, with a clear approach and plan to comms and engagement
  • Work with and coach Project managers and 3rd Party Logistics providers to deliver a coordinated approach to managing change, ensuring all fully understand the impact of proposed changes to different partner groups
  • Define and lead the implementation of the overall department and wider business engagement strategy, ensuring all parties are kept informed and motivated throughout this period of unprecedented change

FAQs

What is the duration of the Change & Engagement Manager position?

The position is a 12-month Fixed Term role.

Where is the position based?

The role is based at the Paddington Support Office in W2, requiring a minimum of three days a week in the office.

What are the key responsibilities of the Change & Engagement Manager?

The key responsibilities include refining change strategies, communicating and implementing changes, driving continuous development of the change agenda, and ensuring all parties are informed and motivated during the change process.

What experience is required for this role?

Candidates should have experience in orchestrating and delivering change programmes in complex environments, a good understanding of the retail business, particularly in Supply Chain and Logistics, and the ability to influence and build relationships across diverse groups.

Is there a discount for employees at M&S?

Yes, after completing the probationary period, employees receive a 20% colleague discount across all M&S products and many third-party brands for themselves and a member of their household.

What training and support does M&S provide to new employees?

M&S offers a tailored induction and a wide range of training programmes to develop skills.

Are there benefits related to family support?

Yes, M&S provides industry-leading parental, adoption, and neonatal policies, offering support and flexibility for families.

How does M&S approach diversity and inclusion?

M&S is committed to building diverse and representative teams, ensuring that everyone can bring their whole selves to work and be at their best. They strive to create an inclusive organization.

Can candidates request reasonable adjustments during the recruitment process?

Yes, candidates can request support or reasonable adjustments at any stage of the recruitment process by informing the team during their application.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan