Logo of Huzzle

Home

Matches

Explore

Manage

Charity Shop Supervisor

image

Mid and South Essex NHS Foundation Trust

Sep 9

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You need to manage shop operations, oversee staff and stock, build relationships, engage customers, maintain records, and promote the charity, all while being dynamic and enthusiastic.
  • You will manage shop operations, oversee volunteers, handle stock, engage with customers, promote charity, and maintain financial records. Flexibility to cover other shops is required.

Requirements

  • - Day-to-day management of the shop and voluntary staff and presentation of shop to create a safe and attractive environment for staff and customers
  • - Control of stock items from donation through sorting, pricing and steaming to shop floor
  • - Build good working relationships amongst staff and volunteers to maximise their potential and commitment to the success of the shop
  • - Engage with customers who donate to and purchase items from the shop to create a welcoming environment that encourages their return business
  • - With support from Charity Head Office, promote and communicate the work of the charity, fundraising events and campaigns to staff and customers
  • - Maintain weekly income sheets and send to Charity Head Office weekly
  • - Complete monthly sales logs and send at the end of each month to Charity Head Office
  • - Training on use of till, card machines and income processes
  • - There are 3 community based charity shops in Westcliff, Hadleigh and Leigh and a Southend Hospital site based Fundraising Unit. The role will be based largely at Westcliff and the Fundraising Unit but requires flexibility to cover our other retail outlets if needed
  • - Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us
  • - Please see attached a full job description setting out the details of the role and responsibilities
  • - If you enjoy the buzz of the retail environment and like working as part of an enthusiastic team of staff and volunteers, we would love to hear from you.

Responsibilities

  • Day-to-day management of the shop and voluntary staff and presentation of shop to create a safe and attractive environment for staff and customers
  • Control of stock items from donation through sorting, pricing and steaming to shop floor
  • Build good working relationships amongst staff and volunteers to maximise their potential and commitment to the success of the shop
  • Engage with customers who donate to and purchase items from the shop to create a welcoming environment that encourages their return business
  • With support from Charity Head Office, promote and communicate the work of the charity, fundraising events and campaigns to staff and customers
  • Maintain weekly income sheets and send to Charity Head Office weekly
  • Complete monthly sales logs and send at the end of each month to Charity Head Office
  • Training on use of till, card machines and income processes
  • There are 3 community based charity shops in Westcliff, Hadleigh and Leigh and a Southend Hospital site based Fundraising Unit. The role will be based largely at Westcliff and the Fundraising Unit but requires flexibility to cover our other retail outlets if needed.

FAQs

What is the role of a Charity Shop Supervisor?

The Charity Shop Supervisor is responsible for the day-to-day management of charity shops, supervising volunteer staff, managing stock, handling shop administration, and ensuring health and safety in the workplace.

Where will the Charity Shop Supervisor be based?

The role will primarily be based at our Westcliff and Southend Hospital site-based Fundraising Unit, but flexibility is required to cover our other retail outlets in Leigh and Hadleigh as needed.

What are the main duties of this position?

Main duties include managing the shop and volunteer staff, controlling stock from donation to the shop floor, fostering good relationships with staff and customers, promoting the charity's work, maintaining income sheets, and completing sales logs.

Is experience in retail management necessary for this job?

While experience in retail management is important, a dynamic and forward-thinking attitude is equally valued. We look for candidates who are enthusiastic and have the potential to excel in the role.

What percentage of the role involves administration tasks?

The role consists of 80% activities in the sort room and shop floor, and 20% administration tasks.

Will I receive training for this position?

Yes, you will receive training on the use of the till, card machines, and income processes.

How does the charity benefit from this role?

The role helps raise money to benefit the staff and patients of the local hospital while also raising the profile of the charity in the community.

Is flexibility required in this job?

Yes, flexibility is required to cover our other retail outlets if needed, in addition to the main locations of work.

What qualities are you looking for in a candidate?

We are seeking candidates who are dynamic, forward-thinking, enthusiastic, and ready to work collaboratively with staff and volunteers to achieve the charitable goals.

Will I interact with customers in this role?

Yes, engaging with customers who donate and purchase items is a key part of creating a welcoming environment and encouraging repeat business.

image

Mid and South Essex NHS Foundation Trust

Excellent, Compassionate and Respectful

Science & Healthcare
Industry
10,001+
Employees
2020
Founded Year

Mission & Purpose

Mid and South Essex NHS Foundation Trust provides a broad range of healthcare services across hospitals in Essex. Their mission is to deliver high-quality, patient-centered care through their hospitals, including Basildon University Hospital, Broomfield Hospital, and Southend University Hospital. They aim to enhance patient outcomes and experiences by focusing on clinical excellence, innovation, and compassionate care.