FAQs
What is the primary role of the Chief of Staff in the Global Partnerships and Channels organization?
The Chief of Staff serves as a trusted advisor to the organization’s leader and other senior leaders, driving operational excellence and helping the organization achieve its strategic objectives.
What type of experience is required for this position?
The role requires 10-15+ years of experience in a go-to-market function for a Software/SaaS technology company, with prior experience as a Chief-of-Staff or in an operational leadership role preferred.
Is team management a responsibility of the Chief of Staff?
Yes, the Chief of Staff is responsible for leading a team of strategic project managers to drive the execution of cross-functional projects and programs.
What skills are important for success in this role?
Important skills include strong people development and leadership abilities, program management expertise, and the capacity to influence and manage multiple extended or virtual teams.
Will the Chief of Staff be involved in financial processes?
Yes, the Chief of Staff will collaborate with finance on the headcount process and support financial planning and investments.
How does this role contribute to the organization’s strategic agenda?
The Chief of Staff helps senior leaders and the executive team organize, prioritize, and implement their strategic agenda, driving transparency and accountability across teams.
What is meant by "change leadership" in this role?
Change leadership refers to the Chief of Staff's responsibility to guide the organization through changes, including process enablement and ensuring alignment with strategic goals.
What type of work environment can I expect in this role?
The work environment is fast-paced and often ambiguous, requiring a self-starter who can multitask effectively.
How does ServiceNow support inclusivity in its hiring process?
ServiceNow encourages candidates from diverse backgrounds, including non-traditional paths, to apply, valuing unique experiences that enrich the team.
Are there opportunities for career growth in this role?
Yes, this position offers significant insight into strategic and operational issues, exposure to C-level decision-making, and opportunities to establish relationships with senior team members, which can facilitate career growth.