Generous family leave

Flexible PTO

Matched donations

401(k) matching

Annual learning stipends

Paid volunteer time

Life Insurance

Stock Options

Work From Home

Flexible Working

Large

Wow our customers

Win as a team

Create belonging

Stay hungry and humble

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. 

Technology

ServiceNow

Software

A purpose-driven company. Making work, work better for people guides everything we do.

You need 8+ years in IT/cloud marketing, strong customer story delivery, EMEA market knowledge, AI integration experience, excellent communication, and a passion for innovation and learning.

You will conduct customer interviews, manage content production, maintain target customer lists, pitch value to customers and sales teams, and oversee vendor quality to ensure aligned messaging.

Customer Relations

Marketing

Munich

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Manager, Customer Story Development is a key player in the Customer Marketing team responsible for identifying target customers, capturing their success stories, and delivering top-notch content. They collaborate with various stakeholders across the business in EMEA to build and maintain a target customer list, pitch the program's value, conduct in-depth interviews, and own the end-to-end content production process. Key Responsibilities * Customer Interviews interviewing customers to draw out their stories, understanding the narrative arc of their journey, as well as the critical technical and business details that will bring the story to life. When customers are willing to speak about several use cases, they will capture a broad perspective that can be used for different outputs and teams, making sure the customer experience is always top of mind. * Managing Content Production process owning the end to content production process. Defining the Bill of Materials (Slides, Case Studies, Films etc) including internal and external approvals. Delivering “Elite Level” content that meets the ServiceNow quality bar. Managing internal and external approval processes to ensure a great customer experience and timely delivery of content. * Customer Blueprints maintaining the target customer list for their assigned Industry / BU. Managing stakeholders and getting buy-in and support for the strategy. Partnering with the Sourcing & Qualification team and other stakeholders to build out the list. * Pitching Customers & Sales Teams acting as the Sales arm of Customer Marketing. Helping customers, partners and account teams understand the value of becoming part of our program. * Managing Vendors to ensure high quality output. Working with our agencies to ensure their delivery is in line with ServiceNow messaging and positioning and is aligned with our corporate voice and style. Skills And Capabilities * Stakeholder Management: Ability to effectively manage stakeholders, gain buy-in, and build strong partnerships with teams such as Marketing, Product, Sales and Communications. * Sales: Proficiency in pitching the value of the customer marketing program to customers and internal sales teams, and persuading them to participate. * Interviewing: Excellent interviewing skills to draw out customer stories, understand their journey, and capture critical technical and business details. * Storytelling and Narrative Development: Strong storytelling abilities to identify and craft compelling narratives that showcase customer success and align with ServiceNow's messaging. * Project Management: Ability to oversee the end-to-end content production process, manage internal and external approvals, and ensure timely delivery of high-quality content. * Content Creation and Quality Control: Knowledge of creating various types of content (slides, case studies, films, etc.) and ensuring they meet ServiceNow's quality standards and align with the corporate voice and style. * Vendor Management: Skills in managing external agencies and vendors to ensure their deliverables align with ServiceNow's messaging, positioning, and quality expectations. * Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders throughout the content creation process. Ability to build, maintain and develop customer relationships. * Industry and Solution Knowledge: Understanding of ServiceNow's target industries, workflows, and solutions to effectively capture and communicate customer stories. * Adaptability and Multitasking: Ability to manage multiple customer stories simultaneously, adapt to different industries and solutions, and handle a dynamic workload. Qualifications * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. * 8+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or customer-facing marketing role * Demonstrated success delivering compelling customer stories—written, video and stage, with ability to share published examples. * Proven track record working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes. * Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval. * Clear understanding of marketing, sales and communications priorities and track record successfully partnering to deliver high impact customer stories. * Strong EMEA market knowledge with experience in a SaaS / Enterprise Software company * High energy, “own it” personality, and ability to drive process improvement and thrive in a fast-paced, high-growth environment under tight timelines. * Highly driven self-starter that creates a sense of urgency within her/his team. * Exceptional communication cross-functionally and at all levels including senior management * Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must! Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Manager, Customer Story Development is a key player in the Customer Marketing team responsible for identifying target customers, capturing their success stories, and delivering top-notch content. They collaborate with various stakeholders across the business in EMEA to build and maintain a target customer list, pitch the program's value, conduct in-depth interviews, and own the end-to-end content production process.Key Responsibilities * Customer Interviews interviewing customers to draw out their stories, understanding the narrative arc of their journey, as well as the critical technical and business details that will bring the story to life. When customers are willing to speak about several use cases, they will capture a broad perspective that can be used for different outputs and teams, making sure the customer experience is always top of mind. * Managing Content Production process owning the end to content production process. Defining the Bill of Materials (Slides, Case Studies, Films etc) including internal and external approvals. Delivering “Elite Level” content that meets the ServiceNow quality bar. Managing internal and external approval processes to ensure a great customer experience and timely delivery of content. * Customer Blueprints maintaining the target customer list for their assigned Industry / BU. Managing stakeholders and getting buy-in and support for the strategy. Partnering with the Sourcing & Qualification team and other stakeholders to build out the list. * Pitching Customers & Sales Teams acting as the Sales arm of Customer Marketing. Helping customers, partners and account teams understand the value of becoming part of our program. * Managing Vendors to ensure high quality output. Working with our agencies to ensure their delivery is in line with ServiceNow messaging and positioning and is aligned with our corporate voice and style.      Skills And Capabilities * Stakeholder Management: Ability to effectively manage stakeholders, gain buy-in, and build strong partnerships with teams such as Marketing, Product, Sales and Communications. * Sales: Proficiency in pitching the value of the customer marketing program to customers and internal sales teams, and persuading them to participate. * Interviewing: Excellent interviewing skills to draw out customer stories, understand their journey, and capture critical technical and business details. * Storytelling and Narrative Development: Strong storytelling abilities to identify and craft compelling narratives that showcase customer success and align with ServiceNow's messaging. * Project Management: Ability to oversee the end-to-end content production process, manage internal and external approvals, and ensure timely delivery of high-quality content. * Content Creation and Quality Control: Knowledge of creating various types of content (slides, case studies, films, etc.) and ensuring they meet ServiceNow's quality standards and align with the corporate voice and style. * Vendor Management: Skills in managing external agencies and vendors to ensure their deliverables align with ServiceNow's messaging, positioning, and quality expectations. * Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders throughout the content creation process. Ability to build, maintain and develop customer relationships. * Industry and Solution Knowledge: Understanding of ServiceNow's target industries, workflows, and solutions to effectively capture and communicate customer stories. * Adaptability and Multitasking: Ability to manage multiple customer stories simultaneously, adapt to different industries and solutions, and handle a dynamic workload.      Qualifications * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. * 8+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or customer-facing marketing role * Demonstrated success delivering compelling customer stories—written, video and stage, with ability to share published examples. * Proven track record working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes. * Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval. * Clear understanding of marketing, sales and communications priorities and track record successfully partnering to deliver high impact customer stories. * Strong EMEA market knowledge with experience in a SaaS / Enterprise Software company * High energy, “own it” personality, and ability to drive process improvement and thrive in a fast-paced, high-growth environment under tight timelines. * Highly driven self-starter that creates a sense of urgency within her/his team. * Exceptional communication cross-functionally and at all levels including senior management * Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!      Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Manager, Customer Story Development, EMEA - ServiceNow

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Manager, Customer Story Development is a key player in the Customer Marketing team responsible for identifying target customers, capturing their success stories, and delivering top-notch content. They collaborate with various stakeholders across the business in EMEA to build and maintain a target customer list, pitch the program's value, conduct in-depth interviews, and own the end-to-end content production process.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Customer Interviews interviewing customers to draw out their stories, understanding the narrative arc of their journey, as well as the critical technical and business details that will bring the story to life. When customers are willing to speak about several use cases, they will capture a broad perspective that can be used for different outputs and teams, making sure the customer experience is always top of mind. &lt;/li&gt;&lt;li&gt;Managing Content Production process owning the end to content production process. Defining the Bill of Materials (Slides, Case Studies, Films etc) including internal and external approvals. Delivering “Elite Level” content that meets the ServiceNow quality bar. Managing internal and external approval processes to ensure a great customer experience and timely delivery of content.&lt;/li&gt;&lt;li&gt;Customer Blueprints maintaining the target customer list for their assigned Industry / BU. Managing stakeholders and getting buy-in and support for the strategy. Partnering with the Sourcing &amp;amp; Qualification team and other stakeholders to build out the list. &lt;/li&gt;&lt;li&gt;Pitching Customers &amp;amp; Sales Teams acting as the Sales arm of Customer Marketing. Helping customers, partners and account teams understand the value of becoming part of our program. &lt;/li&gt;&lt;li&gt;Managing Vendors to ensure high quality output. Working with our agencies to ensure their delivery is in line with ServiceNow messaging and positioning and is aligned with our corporate voice and style. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills And Capabilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Stakeholder Management: Ability to effectively manage stakeholders, gain buy-in, and build strong partnerships with teams such as Marketing, Product, Sales and Communications. &lt;/li&gt;&lt;li&gt;Sales: Proficiency in pitching the value of the customer marketing program to customers and internal sales teams, and persuading them to participate. &lt;/li&gt;&lt;li&gt;Interviewing: Excellent interviewing skills to draw out customer stories, understand their journey, and capture critical technical and business details. &lt;/li&gt;&lt;li&gt;Storytelling and Narrative Development: Strong storytelling abilities to identify and craft compelling narratives that showcase customer success and align with ServiceNow's messaging. &lt;/li&gt;&lt;li&gt;Project Management: Ability to oversee the end-to-end content production process, manage internal and external approvals, and ensure timely delivery of high-quality content. &lt;/li&gt;&lt;li&gt;Content Creation and Quality Control: Knowledge of creating various types of content (slides, case studies, films, etc.) and ensuring they meet ServiceNow's quality standards and align with the corporate voice and style. &lt;/li&gt;&lt;li&gt;Vendor Management: Skills in managing external agencies and vendors to ensure their deliverables align with ServiceNow's messaging, positioning, and quality expectations. &lt;/li&gt;&lt;li&gt;Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders throughout the content creation process. Ability to build, maintain and develop customer relationships. &lt;/li&gt;&lt;li&gt;Industry and Solution Knowledge: Understanding of ServiceNow's target industries, workflows, and solutions to effectively capture and communicate customer stories. &lt;/li&gt;&lt;li&gt;Adaptability and Multitasking: Ability to manage multiple customer stories simultaneously, adapt to different industries and solutions, and handle a dynamic workload. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. &lt;/li&gt;&lt;li&gt;8+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or customer-facing marketing role&lt;/li&gt;&lt;li&gt; Demonstrated success delivering compelling customer stories—written, video and stage, with ability to share published examples.&lt;/li&gt;&lt;li&gt;Proven track record working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes.&lt;/li&gt;&lt;li&gt;Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval.&lt;/li&gt;&lt;li&gt;Clear understanding of marketing, sales and communications priorities and track record successfully partnering to deliver high impact customer stories.&lt;/li&gt;&lt;li&gt;Strong EMEA market knowledge with experience in a SaaS / Enterprise Software company&lt;/li&gt;&lt;li&gt;High energy, “own it” personality, and ability to drive process improvement and thrive in a fast-paced, high-growth environment under tight timelines.&lt;/li&gt;&lt;li&gt;Highly driven self-starter that creates a sense of urgency within her/his team.&lt;/li&gt;&lt;li&gt;Exceptional communication cross-functionally and at all levels including senior management&lt;/li&gt;&lt;li&gt;Curiosity for AI &amp;amp; Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must! &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Work Personas&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Export Control Regulations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&lt;br&gt;&lt;br&gt;From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Manager, Customer Story Development, EMEA

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

You need 2+ years in AI integration, coding skills, testing frameworks (Java, JUnit, Selenium), agile experience, and proficiency with various testing techniques and tools.

You will maintain test frameworks, report quality metrics, collaborate with developers on testing strategies, create and automate test plans, and troubleshoot issues with applications and environments.

Software Engineering

IT & Cybersecurity

San Diego

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are the Paxe-Components-List QE at ServiceNow's. Platform Components Quality Engineering team specifically focused on testing the core building blocks (components) of the ServiceNow platform itself, ensuring that the underlying functionality of the platform, like data models, workflows, user interfaces, and APIs, work properly and reliably across different applications built on itWe work on AI platform uses artificial intelligence (AI) to help businesses solve problems and make better outcomes. The platform includes AI-powered tools that can help agents solve issues, and AI-powered experiences that can deliver answers to customers. What You Get To Do In This Role * Maintain existing automation test frameworks * Collect and report quality metrics from test execution * Work with developers to design specific testing strategies for features being developed and automate them * Create comprehensive test plans; execute and automate them * Partner with engineering organizations in troubleshooting or addressing issues with applications and dev/test environments Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 2+ years of experience with technologies relevant to SN and coding skills with high-quality results. * Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience * Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. * Experience with the agile methodology for software development teams. * Ability to work on several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. * Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe are the Paxe-Components-List QE at ServiceNow's. Platform Components Quality Engineering team specifically focused on testing the core building blocks (components) of the ServiceNow platform itself, ensuring that the underlying functionality of the platform, like data models, workflows, user interfaces, and APIs, work properly and reliably across different applications built on itWe work on AI platform uses artificial intelligence (AI) to help businesses solve problems and make better outcomes. The platform includes AI-powered tools that can help agents solve issues, and AI-powered experiences that can deliver answers to customers.What You Get To Do In This Role * Maintain existing automation test frameworks * Collect and report quality metrics from test execution * Work with developers to design specific testing strategies for features being developed and automate them * Create comprehensive test plans; execute and automate them * Partner with engineering organizations in troubleshooting or addressing issues with applications and dev/test environments      QualificationsTo be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 2+ years of experience with technologies relevant to SN and coding skills with high-quality results. * Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience * Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. * Experience with the agile methodology for software development teams. * Ability to work on several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. * Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks      Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Software Quality Engineer - ServiceNow

San Diego, California, United States

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are the Paxe-Components-List QE at ServiceNow's. Platform Components Quality Engineering team specifically focused on testing the core building blocks (components) of the ServiceNow platform itself, ensuring that the underlying functionality of the platform, like data models, workflows, user interfaces, and APIs, work properly and reliably across different applications built on itWe work on AI platform uses artificial intelligence (AI) to help businesses solve problems and make better outcomes. The platform includes AI-powered tools that can help agents solve issues, and AI-powered experiences that can deliver answers to customers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Get To Do In This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Maintain existing automation test frameworks&lt;/li&gt;&lt;li&gt;Collect and report quality metrics from test execution&lt;/li&gt;&lt;li&gt;Work with developers to design specific testing strategies for features being developed and automate them&lt;/li&gt;&lt;li&gt;Create comprehensive test plans; execute and automate them&lt;/li&gt;&lt;li&gt;Partner with engineering organizations in troubleshooting or addressing issues with applications and dev/test environments&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;To be successful in this role you have:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 2+ years of experience with technologies relevant to SN and coding skills with high-quality results.&lt;/li&gt;&lt;li&gt;Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience&lt;/li&gt;&lt;li&gt;Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.&lt;/li&gt;&lt;li&gt;Experience with the agile methodology for software development teams.&lt;/li&gt;&lt;li&gt;Ability to work on several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.&lt;/li&gt;&lt;li&gt;Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.&lt;br&gt;&lt;br&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Work Personas&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Export Control Regulations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&lt;br&gt;&lt;br&gt;From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Software Quality Engineer

You need 10-15+ years in go-to-market for SaaS, strong leadership and program management skills, detail-oriented, quick learner, collaborative, self-starter, and able to influence effectively.

You will drive strategic goals, manage projects, ensure transparency, foster team alignment, oversee operations, facilitate meetings, navigate change, and collaborate on headcount and talent development.

Consulting

Business, Operations & Strategy

New York

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As Chief of Staff, you will serve as a trusted advisor to the Global Partnerships and Channels organization, leader, and other senior leaders to drive operational excellence and help the organization realize its objectives. This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners. You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and implement their strategic agenda. * Ensure consistency on overall Global partner organization strategic goals, standards, objectives and key results, and metrics for each planning cycle * Lead a team of strategic project managers to drive execution of cross functional projects and programs * Establish and drive transparency for leadership to regularly monitor operational and delivery metrics * Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items * Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams * Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc * Manage the Partner Advocate ensuring the GPC leader is prepared for key partner meetings and that accountable actions are completed * Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals * Change Leadership to guide the organization through change including process enablement * Run/facilitate orgs’ and teams’ offsite / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting * Help ideate, craft and communicate the north star and narrative to the broader organization. * Own the headcount process for the organizations and collaborate with finance on headcount process * Key partner to HR BP on org health development + facilitate talent calibration process * Provide support for org/team All Hands meetings + facilitate org’s LT meetings In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior team members across the organization. Qualifications To be successful in this role you have: * 10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred. * Organized and detail-oriented; a love for creating order out of chaos. * Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams. * Ability to learn quickly on a fast-paced team including highly technical areas. * Ability to handle interpersonal relationships judiciously, professionally, and empathetically. * Collaborative team player who also knows how to ‘get things done’. * Self-starter who thrives and can multitask in fast-paced and often ambiguous environments. * High energy, strong work ethic. * Strong interpersonal skills; ability to influence at the highest levels. * Strong program management skills. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:As Chief of Staff, you will serve as a trusted advisor to the Global Partnerships and Channels organization, leader, and other senior leaders to drive operational excellence and help the organization realize its objectives. This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners.You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and implement their strategic agenda. * Ensure consistency on overall Global partner organization strategic goals, standards, objectives and key results, and metrics for each planning cycle * Lead a team of strategic project managers to drive execution of cross functional projects and programs * Establish and drive transparency for leadership to regularly monitor operational and delivery metrics * Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items * Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams * Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc * Manage the Partner Advocate ensuring the GPC leader is prepared for key partner meetings and that accountable actions are completed * Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals * Change Leadership to guide the organization through change including process enablement * Run/facilitate orgs’ and teams’ offsite / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting * Help ideate, craft and communicate the north star and narrative to the broader organization. * Own the headcount process for the organizations and collaborate with finance on headcount process * Key partner to HR BP on org health development + facilitate talent calibration process * Provide support for org/team All Hands meetings + facilitate org’s LT meetings      In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior team members across the organization.QualificationsTo be successful in this role you have: * 10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred. * Organized and detail-oriented; a love for creating order out of chaos. * Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams. * Ability to learn quickly on a fast-paced team including highly technical areas. * Ability to handle interpersonal relationships judiciously, professionally, and empathetically. * Collaborative team player who also knows how to ‘get things done’. * Self-starter who thrives and can multitask in fast-paced and often ambiguous environments. * High energy, strong work ethic. * Strong interpersonal skills; ability to influence at the highest levels. * Strong program management skills.      Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Chief of Staff, Director - Global Partnerships and Channels - ServiceNow

New York, New York, United States

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;What you get to do in this role: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;As Chief of Staff, you will serve as a trusted advisor to the Global Partnerships and Channels organization, leader, and other senior leaders to drive operational excellence and help the organization realize its objectives. This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners.&lt;br&gt;&lt;br&gt;You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and implement their strategic agenda.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ensure consistency on overall Global partner organization strategic goals, standards, objectives and key results, and metrics for each planning cycle &lt;/li&gt;&lt;li&gt;Lead a team of strategic project managers to drive execution of cross functional projects and programs &lt;/li&gt;&lt;li&gt;Establish and drive transparency for leadership to regularly monitor operational and delivery metrics &lt;/li&gt;&lt;li&gt;Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items &lt;/li&gt;&lt;li&gt;Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams &lt;/li&gt;&lt;li&gt;Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc &lt;/li&gt;&lt;li&gt;Manage the Partner Advocate ensuring the GPC leader is prepared for key partner meetings and that accountable actions are completed &lt;/li&gt;&lt;li&gt;Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals &lt;/li&gt;&lt;li&gt;Change Leadership to guide the organization through change including process enablement &lt;/li&gt;&lt;li&gt;Run/facilitate orgs’ and teams’ offsite / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting &lt;/li&gt;&lt;li&gt;Help ideate, craft and communicate the north star and narrative to the broader organization. &lt;/li&gt;&lt;li&gt;Own the headcount process for the organizations and collaborate with finance on headcount process &lt;/li&gt;&lt;li&gt;Key partner to HR BP on org health development + facilitate talent calibration process &lt;/li&gt;&lt;li&gt;Provide support for org/team All Hands meetings + facilitate org’s LT meetings &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior team members across the organization.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; To be successful in this role you have: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred. &lt;/li&gt;&lt;li&gt;Organized and detail-oriented; a love for creating order out of chaos. &lt;/li&gt;&lt;li&gt;Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams. &lt;/li&gt;&lt;li&gt;Ability to learn quickly on a fast-paced team including highly technical areas. &lt;/li&gt;&lt;li&gt;Ability to handle interpersonal relationships judiciously, professionally, and empathetically. &lt;/li&gt;&lt;li&gt;Collaborative team player who also knows how to ‘get things done’. &lt;/li&gt;&lt;li&gt;Self-starter who thrives and can multitask in fast-paced and often ambiguous environments. &lt;/li&gt;&lt;li&gt;High energy, strong work ethic. &lt;/li&gt;&lt;li&gt;Strong interpersonal skills; ability to influence at the highest levels. &lt;/li&gt;&lt;li&gt;Strong program management skills. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.&lt;br&gt;&lt;br&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Work Personas&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Export Control Regulations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&lt;br&gt;&lt;br&gt;From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Chief of Staff, Director - Global Partnerships and Channels

You need AI integration experience, strong documentation skills, project management knowledge, JavaScript for automation, data management proficiency, and adaptability. L&D experience is a plus.

You will develop Airtable bases, configure ServiceNow, conceptualize LMS integrations, manage cohorts, optimize processes, pivot data, engage stakeholders, and conduct needs analysis.

Education & Teaching

Charlotte

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About Us: We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners – we help them find the best way to get things done! Our team is composed of enthusiastic professionals who strive to excel in their endeavors and deliver exceptional results. Join us and be a part of a dynamic and collaborative environment where your skills and expertise will be valued and celebrated. What You Get To Do In This Role * Developing Airtable bases * Configurations in the ServiceNow platform * Conceptualizing LMS integrations * Operationalizing in Cohort management tools * Process evaluation and optimization * Data pivots and formatting * Stakeholder and relationship management * Conducting consultations and needs analysis Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. * Experience conducting requirements gathering and developing that documentation * Knowledge about traditional project management principles and frameworks * Experience with Javascript for database automation * Excellent communication and customer service skills * Data management principles; proficiency with analytics * Knowledgeable with process improvement methodologies * Experience in L&D is a plus * Be adaptable; to change, tools, process, etc Tools Experience * Airtable * Excel * SmartSheet * Miro * LucidChart * Project management tracking and Gantt charts * LMS and cohort management tools * ServiceNow platform * Tools experience: JV20 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAbout Us:We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners – we help them find the best way to get things done! Our team is composed of enthusiastic professionals who strive to excel in their endeavors and deliver exceptional results. Join us and be a part of a dynamic and collaborative environment where your skills and expertise will be valued and celebrated.What You Get To Do In This Role * Developing Airtable bases * Configurations in the ServiceNow platform * Conceptualizing LMS integrations * Operationalizing in Cohort management tools * Process evaluation and optimization * Data pivots and formatting * Stakeholder and relationship management * Conducting consultations and needs analysis      QualificationsTo be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. * Experience conducting requirements gathering and developing that documentation * Knowledge about traditional project management principles and frameworks * Experience with Javascript for database automation * Excellent communication and customer service skills * Data management principles; proficiency with analytics * Knowledgeable with process improvement methodologies * Experience in L&D is a plus * Be adaptable; to change, tools, process, etc      Tools Experience * Airtable * Excel * SmartSheet * Miro * LucidChart * Project management tracking and Gantt charts * LMS and cohort management tools * ServiceNow platform * Tools experience:      JV20Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Optimization Analyst - ServiceNow

Charlotte, North Carolina, United States

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About Us:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners – we help them find the best way to get things done! Our team is composed of enthusiastic professionals who strive to excel in their endeavors and deliver exceptional results. Join us and be a part of a dynamic and collaborative environment where your skills and expertise will be valued and celebrated.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Get To Do In This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Developing Airtable bases &lt;/li&gt;&lt;li&gt;Configurations in the ServiceNow platform &lt;/li&gt;&lt;li&gt;Conceptualizing LMS integrations &lt;/li&gt;&lt;li&gt;Operationalizing in Cohort management tools &lt;/li&gt;&lt;li&gt;Process evaluation and optimization &lt;/li&gt;&lt;li&gt;Data pivots and formatting &lt;/li&gt;&lt;li&gt;Stakeholder and relationship management &lt;/li&gt;&lt;li&gt;Conducting consultations and needs analysis &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;To be successful in this role you have:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. &lt;/li&gt;&lt;li&gt;Experience conducting requirements gathering and developing that documentation &lt;/li&gt;&lt;li&gt;Knowledge about traditional project management principles and frameworks &lt;/li&gt;&lt;li&gt;Experience with Javascript for database automation &lt;/li&gt;&lt;li&gt;Excellent communication and customer service skills &lt;/li&gt;&lt;li&gt;Data management principles; proficiency with analytics &lt;/li&gt;&lt;li&gt;Knowledgeable with process improvement methodologies &lt;/li&gt;&lt;li&gt;Experience in L&amp;amp;D is a plus &lt;/li&gt;&lt;li&gt;Be adaptable; to change, tools, process, etc &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Tools Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Airtable &lt;/li&gt;&lt;li&gt;Excel &lt;/li&gt;&lt;li&gt;SmartSheet &lt;/li&gt;&lt;li&gt;Miro &lt;/li&gt;&lt;li&gt;LucidChart &lt;/li&gt;&lt;li&gt;Project management tracking and Gantt charts &lt;/li&gt;&lt;li&gt;LMS and cohort management tools &lt;/li&gt;&lt;li&gt;ServiceNow platform &lt;/li&gt;&lt;li&gt;Tools experience: &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;JV20&lt;br&gt;&lt;br&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Work Personas&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Export Control Regulations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&lt;br&gt;&lt;br&gt;From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Optimization Analyst

You need a bachelor’s degree, 3-5 years in Legal Ops or IT, experience with Contract Lifecycle Management, strong interpersonal skills, and a proactive approach to problem-solving. Reporting experience is a plus.

You will troubleshoot system issues, manage support tickets, assist with legal team transactions, handle user access, participate in UAT, track change management, and maintain support records.

Legal

Hyderabad

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a motivated and experienced professional to join our Legal Operations Team, where you will play a key role in supporting the roll out and day-to-day management of our Contract Lifecycle Management (CLM) system. This role involves collaborating with cross-functional teams including but not limited to Commercial Legal, IT, Sales, Deal Desk to provide first-line support for system-related issues, user access requests, and time-sensitive deals. Your expertise in CLM systems, contract management, and customer service will play a key role in enabling a seamless experience for everyone involved in the Quote-to-Cash process. What You Get To Do In This Role * Serve as a primary point of contact for system troubleshooting and escalations, providing initial support to resolve common issues related to system errors, configurations, and user inquiries to manage operational challenges. * Support the management of tickets, incidents, enhancement requests and user inquiries related to the CLM systems, ensuring prompt resolution and appropriate escalation when needed. * Assist the Commercial Legal and Sales team with month-end, quarter-end, and year-end activities to ensure seamless and accurate deal transactions are successfully processed in the system. * Manage user access requests and permissions, ensuring the right individuals have the appropriate system privileges. * Participate in User Acceptance Testing (UAT) helping to ensure the system functions as expected before each production release. * Stay up to date on change management activities and system updates ensuring users are informed and properly supported. * Maintain detailed records of support requests, resolutions, and recurring issues, contributing to enhancements and product roadmap Qualifications To be successful in this role you have: * A bachelor’s degree and minimum of 3-5 years of experience in a technology-focused role within Legal Operations, IT, or similar environments * Experience with Contract Lifecycle Management platforms * General technical aptitude and understanding of system architecture and software design. * Excellent interpersonal skills with the ability to build strong, effective relationships across multiple geographical locations and departments * A proactive, collaborative, and business-focused approach to troubleshooting and problem-solving, with the ability to make sound decisions and exercise good judgment in complex situations * Ability to manage multiple support requests and ensure accurate, timely resolution * A strong work ethic, exceptional judgment, and an unwavering commitment to integrity in all interactions * Experience with reporting and analytics a plus JV20 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe are seeking a motivated and experienced professional to join our Legal Operations Team, where you will play a key role in supporting the roll out and day-to-day management of our Contract Lifecycle Management (CLM) system. This role involves collaborating with cross-functional teams including but not limited to Commercial Legal, IT, Sales, Deal Desk to provide first-line support for system-related issues, user access requests, and time-sensitive deals.Your expertise in CLM systems, contract management, and customer service will play a key role in enabling a seamless experience for everyone involved in the Quote-to-Cash process.What You Get To Do In This Role * Serve as a primary point of contact for system troubleshooting and escalations, providing initial support to resolve common issues related to system errors, configurations, and user inquiries to manage operational challenges. * Support the management of tickets, incidents, enhancement requests and user inquiries related to the CLM systems, ensuring prompt resolution and appropriate escalation when needed. * Assist the Commercial Legal and Sales team with month-end, quarter-end, and year-end activities to ensure seamless and accurate deal transactions are successfully processed in the system. * Manage user access requests and permissions, ensuring the right individuals have the appropriate system privileges. * Participate in User Acceptance Testing (UAT) helping to ensure the system functions as expected before each production release. * Stay up to date on change management activities and system updates ensuring users are informed and properly supported. * Maintain detailed records of support requests, resolutions, and recurring issues, contributing to enhancements and product roadmap      QualificationsTo be successful in this role you have: * A bachelor’s degree and minimum of 3-5 years of experience in a technology-focused role within Legal Operations, IT, or similar environments * Experience with Contract Lifecycle Management platforms * General technical aptitude and understanding of system architecture and software design. * Excellent interpersonal skills with the ability to build strong, effective relationships across multiple geographical locations and departments * A proactive, collaborative, and business-focused approach to troubleshooting and problem-solving, with the ability to make sound decisions and exercise good judgment in complex situations * Ability to manage multiple support requests and ensure accurate, timely resolution * A strong work ethic, exceptional judgment, and an unwavering commitment to integrity in all interactions * Experience with reporting and analytics a plus      JV20Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Business Systems Analyst (Legal Operations) - ServiceNow

Hyderabad, Telangana, India

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are seeking a motivated and experienced professional to join our Legal Operations Team, where you will play a key role in supporting the roll out and day-to-day management of our Contract Lifecycle Management (CLM) system. This role involves collaborating with cross-functional teams including but not limited to Commercial Legal, IT, Sales, Deal Desk to provide first-line support for system-related issues, user access requests, and time-sensitive deals.&lt;br&gt;&lt;br&gt;Your expertise in CLM systems, contract management, and customer service will play a key role in enabling a seamless experience for everyone involved in the Quote-to-Cash process.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Get To Do In This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as a primary point of contact for system troubleshooting and escalations, providing initial support to resolve common issues related to system errors, configurations, and user inquiries to manage operational challenges.&lt;/li&gt;&lt;li&gt;Support the management of tickets, incidents, enhancement requests and user inquiries related to the CLM systems, ensuring prompt resolution and appropriate escalation when needed.&lt;/li&gt;&lt;li&gt;Assist the Commercial Legal and Sales team with month-end, quarter-end, and year-end activities to ensure seamless and accurate deal transactions are successfully processed in the system.&lt;/li&gt;&lt;li&gt;Manage user access requests and permissions, ensuring the right individuals have the appropriate system privileges.&lt;/li&gt;&lt;li&gt;Participate in User Acceptance Testing (UAT) helping to ensure the system functions as expected before each production release.&lt;/li&gt;&lt;li&gt;Stay up to date on change management activities and system updates ensuring users are informed and properly supported.&lt;/li&gt;&lt;li&gt;Maintain detailed records of support requests, resolutions, and recurring issues, contributing to enhancements and product roadmap&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;To be successful in this role you have:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A bachelor’s degree and minimum of 3-5 years of experience in a technology-focused role within Legal Operations, IT, or similar environments&lt;/li&gt;&lt;li&gt;Experience with Contract Lifecycle Management platforms&lt;/li&gt;&lt;li&gt;General technical aptitude and understanding of system architecture and software design.&lt;/li&gt;&lt;li&gt;Excellent interpersonal skills with the ability to build strong, effective relationships across multiple geographical locations and departments&lt;/li&gt;&lt;li&gt;A proactive, collaborative, and business-focused approach to troubleshooting and problem-solving, with the ability to make sound decisions and exercise good judgment in complex situations&lt;/li&gt;&lt;li&gt;Ability to manage multiple support requests and ensure accurate, timely resolution&lt;/li&gt;&lt;li&gt;A strong work ethic, exceptional judgment, and an unwavering commitment to integrity in all interactions&lt;/li&gt;&lt;li&gt;Experience with reporting and analytics a plus&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;JV20&lt;br&gt;&lt;br&gt;&lt;em&gt;Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!&lt;br&gt;&lt;br&gt;&lt;/em&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Work Personas&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunity Employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Export Control Regulations&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&lt;br&gt;&lt;br&gt;From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.