Chief Operating Officer - Ireland

Lockton Companies

11d ago

Job
Full-time
Expert Level
Accounting & Tax
Business, Operations & Strategy
Dublin

AI generated summary

You must have strong leadership, interpersonal skills, financial acumen, knowledge of Irish regulations, effective communication, problem-solving abilities, and mentoring skills.
You will manage operations, ensure compliance, support strategic plans, oversee finance teams, mitigate risks, foster client relations, and enhance productivity across the division.

Requirements

Qualifications
Ability to build and maintain good business relationships with clients, insurers, and Associates
Knowledge of the resources available within Lockton and how to source such services
Ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching
Effective delegation as appropriate
Ability to communicate effectively and professionally both verbally and in writing with clients, insurers, and other associates
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
Proven leadership and strong interpersonal and communication skills to interact with Associates at all levels
Ability to compile, analyse and interpret financial information and data to facilitate decision making
Proven problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions
A thorough knowledge of Irish regulation and guidelines relating to the divisions client base (Commercial, Consumer and Individuals)
A thorough understanding of and adherence to Lockton standards and procedures
Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction
Ability to interview effectively and hire prospective Associates
Professional and tactful negotiation and persuasion skills to achieve objectives

Responsibilities

Work with the CEO and the leadership teams in both the General Insurance and People Solutions businesses in Ireland to ensure that financial goals are exceeded, customer service is delivered, operational risk is managed and all Lockton principles are adhered to.
The role will ensure compliance with all statutory and regulatory obligations across Lockton Insurance Broker’s Ireland’s (LIBI) existing operations.
Working with the leadership team supporting the development and articulation of LIBI’s strategic plan and act as the principal reporting channel for LIBI in respect of these strategic goals, budgeting, financial performance, and operational matters.
Providing a conduit between the division, wider Lockton COO community, existing London Shared Service functions, external advisors, and the business with a view to establishing consistency and best practices to support the division and business.
Support the division and producers (revenue generators) with local client and prospecting activity, collaboration, and cross-selling opportunities across and outside of the LIBI.
Build strong working relationships with the office principles and operations resource.
Understand and take on responsibility for the LIBI’s operational processes.
Support the development of the Operations Manager, working with them to embed the corporate operating principles and Lockton model office processes and controls.
Oversee and manage the division’s finance and operations team.
Works with the corporate Shared Services group to ensure that office goals and objectives are achieved and aligned with the best interests of corporate goals and objectives.
Responsibility for the overall management of operational risk within the divisionLIBI which includes ensuring adequate resourcing, 1st line business controls, operational business continuity, managing errors and omissions and outsourcing oversight.
Is responsible for ensuring business continuity, risk register, succession and other business critical plans are up to date.
Ensure that the Lockton Companies Operating Principles are understood and implemented in the division.
Responsibility for ensuring effective implementation of 1st line controls within the division to mitigate regulatory risk which includes financial crime, managing ARs/IARs, safeguarding information security, conflicts of interest and gifts & entertainment.
Ensure that the applicable regulatory bodies principles for businesses and the commitments are understood by all Associates and that these are implemented through Lockton International’s procedures and compliance regime.
Conduct supervisory meetings with office management teams to ensure clear and consistent reporting of operational issues in accordance with the compliance regime.
Responsibility for ensuring the budgeting process is conducted in an effective and timely manner for the division and that the results are effectively incorporated into the business plan, assisting IBA with managing aged debt profiles and premium collection.
Responsible for monitoring financial performance and forecasting against budget, developing plans to take remedial action where appropriate.
Responsible for understanding, accepting, and promoting the Lockton culture remaining consistent with the organisation’s philosophies and mission statement.
Facilitate the sharing of best practice in financial and operational performance across the division.
Responsible for the satisfactory resolution of disputes that may arise between Associates, business units, other offices or areas requiring an “arbiter”.
Responsible, with the Business Unit leader and ExCom, for recruiting, hiring and the induction of new recruits.
Across the division assess and develop the operating unit’s productivity, effectiveness and performance in turn holding managers accountable for their individual operating units through established performance objectives, training, education, coaching and mentoring.

FAQs

What is the job title for this position?

The job title is Chief Operating Officer - Ireland.

Where is the position located?

The position is located in Dublin, Ireland.

What type of employment is being offered?

The position is a Full-Time Permanent role.

Is this role intended for entry-level applicants?

No, this role is for Experienced Professionals.

What are the main responsibilities of the Chief Operating Officer?

The main responsibilities include working with the CEO and leadership teams to exceed financial goals, delivering customer service, managing operational risk, ensuring compliance with statutory and regulatory obligations, and supporting strategic planning and financial performance.

What is the working environment for this role?

The workplace is In Office.

Is cultural fit important for this position?

Yes, understanding and promoting the Lockton culture is a critical part of the role.

Will the COO be involved in compliance matters?

Yes, the COO will ensure compliance with statutory and regulatory obligations across Lockton Insurance Broker’s Ireland operations.

What skills are necessary for this position?

Necessary skills include effective communication, strong leadership, problem-solving, financial analysis, and the ability to build relationships.

What qualifications are preferred for candidates?

Candidates should have knowledge of Irish regulations, proven leadership skills, experience in managing operational processes, and the ability to develop and implement internal controls.

Is there a focus on diversity and inclusion at Lockton?

Yes, Lockton is committed to an inclusive culture and environment where all individuals are treated with respect and dignity.

How does Lockton support employee growth and development?

Lockton provides opportunities for employees to grow personally and professionally, offering industry-leading health insurance and additional options for overall health and wellbeing.

Lockton Companies

Finance

Industry

10,001+

Employees

1966

Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.