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Chief Operating Officer - Ireland

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Lockton Companies

11d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You must build relationships, mentor associates, communicate effectively, analyze financial data, understand Irish regulations, implement controls, and negotiate professionally.
  • You will oversee operations, ensure compliance, manage financial performance, support strategic planning, mitigate operational risks, foster relationships, and lead team development.

Requirements

  • - Ability to build and maintain good business relationships with clients, insurers, and Associates.
  • - Knowledge of the resources available within Lockton and how to source such services.
  • - Ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching.
  • - Effective delegation as appropriate.
  • - Ability to communicate effectively and professionally both verbally and in writing with clients, insurers, and other associates.
  • - Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
  • - Proven leadership and strong interpersonal and communication skills to interact with Associates at all levels.
  • - Ability to compile, analyse and interpret financial information and data to facilitate decision making.
  • - Proven problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
  • - A thorough knowledge of Irish regulation and guidelines relating to the divisions client base (Commercial, Consumer and Individuals).
  • - A thorough understanding of and adherence to Lockton standards and procedures.
  • - Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction.
  • - Ability to interview effectively and hire prospective Associates.
  • - Professional and tactful negotiation and persuasion skills to achieve objectives.

Responsibilities

  • - Work with the CEO and the leadership teams in both the General Insurance and People Solutions businesses in Ireland to ensure that financial goals are exceeded, customer service is delivered, operational risk is managed and all Lockton principles are adhered to.
  • - The role will ensure compliance with all statutory and regulatory obligations across Lockton Insurance Broker’s Ireland’s (LIBI) existing operations.
  • - Working with the leadership team supporting the development and articulation of LIBI’s strategic plan and act as the principal reporting channel for LIBI in respect of these strategic goals, budgeting, financial performance, and operational matters.
  • - Providing a conduit between the division, wider Lockton COO community, existing London Shared Service functions, external advisors, and the business with a view to establishing consistency and best practices to support the division and business.
  • - Support the division and producers (revenue generators) with local client and prospecting activity, collaboration, and cross-selling opportunities across and outside of the LIBI.
  • - Build strong working relationships with the office principles and operations resource.
  • - Understand and take on responsibility for the LIBI’s operational processes.
  • - Support the development of the Operations Manager, working with them to embed the corporate operating principles and Lockton model office processes and controls.
  • - Oversee and manage the division’s finance and operations team.
  • - Works with the corporate Shared Services group to ensure that office goals and objectives are achieved and aligned with the best interests of corporate goals and objectives.
  • - Responsibility for the overall management of operational risk within the divisionLIBI which includes ensuring adequate resourcing, 1st line business controls, operational business continuity, managing errors and omissions and outsourcing oversight.
  • - Is responsible for ensuring business continuity, risk register, succession and other business critical plans are up to date.
  • - Ensure that the Lockton Companies Operating Principles are understood and implemented in the division.
  • - Responsibility for ensuring effective implementation of 1st line controls within the division to mitigate regulatory risk which includes financial crime, managing ARs/IARs, safeguarding information security, conflicts of interest and gifts & entertainment.
  • - Ensure that the applicable regulatory bodies principles for businesses and the commitments are understood by all Associates and that these are implemented through Lockton International’s procedures and compliance regime.
  • - Conduct supervisory meetings with office management teams to ensure clear and consistent reporting of operational issues in accordance with the compliance regime.
  • - Responsibility for ensuring the budgeting process is conducted in an effective and timely manner for the division and that the results are effectively incorporated into the business plan, assisting IBA with managing aged debt profiles and premium collection.
  • - Responsible for monitoring financial performance and forecasting against budget, developing plans to take remedial action where appropriate.
  • - Responsible for understanding, accepting, and promoting the Lockton culture remaining consistent with the organisation’s philosophies and mission statement.
  • - Facilitate the sharing of best practice in financial and operational performance across the division.
  • - Responsible for the satisfactory resolution of disputes that may arise between Associates, business units, other offices or areas requiring an “arbiter”.
  • - Responsible, with the Business Unit leader and ExCom, for recruiting, hiring and the induction of new recruits.
  • - Across the division assess and develop the operating unit’s productivity, effectiveness and performance in turn holding managers accountable for their individual operating units through established performance objectives, training, education, coaching and mentoring.

FAQs

Where is the job located?

The job is located in Dublin, Ireland, with a secondary location in Northern Ireland.

What is the work arrangement for this position?

The work arrangement for this position is in office.

What is the primary responsibility of the Chief Operating Officer - Ireland?

The primary responsibility is to work with the CEO and leadership teams to ensure financial goals are exceeded, customer service is delivered, and operational risk is managed while adhering to Lockton principles.

What are the key short-term tasks for this role?

Key short-term tasks include supporting local client activity, building relationships with office principles, taking responsibility for operational processes, and supporting the development of the Operations Manager.

What are some medium-term responsibilities of this position?

Medium-term responsibilities include overseeing the finance and operations team, managing operational risk, ensuring compliance with business continuity and risk management procedures, and implementing Lockton Companies Operating Principles.

What skills are required for candidates applying for this role?

Candidates should have strong interpersonal and communication skills, proven leadership abilities, financial acumen, problem-solving skills, knowledge of Irish regulations, and effective mentoring and coaching abilities.

Is there a focus on compliance with regulations in this role?

Yes, ensuring compliance with statutory and regulatory obligations across Lockton Insurance Broker’s Ireland's operations is a significant aspect of the role.

What type of company culture does Lockton promote?

Lockton promotes a culture that aligns with its philosophies and mission statement, emphasizing client delivery and satisfaction.

Is this position full-time?

Yes, this position is full-time and permanent.

Will the COO be involved in recruitment?

Yes, the COO will be responsible for recruiting, hiring, and the induction of new recruits alongside the Business Unit leader and ExCom.

Lockton Companies

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.