FAQs
What is the job title for this position?
The job title is Claims Administrator, with options for part-time, job-share, or full-time work.
Where is the job located?
The job is located in Swindon, with hybrid working options available.
What is the closing date for applications?
The closing date for applications is 9th August 2024.
What kind of experience is required for this role?
Candidates are expected to have strong administration experience, ideally in a high-volume and fast-paced environment, but claims experience is not required.
What will the main responsibilities be for the Claims Administrator?
Responsibilities include providing administrative support to Life Claims Case Managers, monitoring the team mailbox, contacting the coroner’s office for claim verifications, and handling customer queries over the telephone and in writing.
Is there flexibility in the working arrangements for this position?
Yes, there are flexible working options available, including part-time hours, job share, working from home, or compressed hours.
What qualities are important for a successful Claims Administrator?
A successful candidate should be passionate about providing excellent customer service, possess strong relationship-building skills, and be able to maintain productivity while meeting quality and service standards.
What do you mean by "spinning plates" in this role?
"Spinning plates" refers to managing multiple tasks and responsibilities simultaneously in a dynamic and fast-paced working environment.
What is the company culture like at Zurich?
Zurich promotes a strong sense of community with a focus on diversity and inclusion. They value the wellbeing of their employees and offer a supportive environment encouraging creativity and contribution.
What opportunities for training and development does Zurich provide?
Zurich offers access to a comprehensive range of training and development opportunities to support continuous improvement and employee growth.
How does Zurich engage with charitable activities?
Zurich encourages employees to get involved in volunteering, charitable, and community activities through their charitable arm, Zurich Community Trust, which has provided significant grants and volunteer time to deserving causes in the UK.