FAQs
What is the job title for this position?
The job title is Claims & Customer Service Associate.
Where is the job location?
The job is located in Milan, Italy.
What type of contract is being offered?
The position is a Fixed Term Contract.
Who will the Claims & Customer Service Associate report to?
The associate will report to the Operations for Credit & Lifestyle Protection.
What are the different classification levels for Claims and Customer Associates?
The associates are classified as Entry Level Associate (Junior), Experienced Associate (EXP), and Senior Associate (Master) based on skills, experience, and performance.
What is a key responsibility of the Claims & Customer Service Associate?
A key responsibility is to provide good service to customers and achieve and surpass customer expectations.
Is experience in claims handling preferred for this position?
Yes, experience in claims handling will be considered a plus.
What technical skills are required for this position?
Competent knowledge of MS Office applications is required.
What languages are necessary for this role?
English language proficiency is necessary for this position.
What is AXA's mission?
AXA's mission is to empower people to live a better life.
What values does AXA uphold?
AXA values Customer First, Courage, Integrity, and One AXA.
What opportunities for professional development does AXA offer?
AXA offers opportunities for professional development and growth, along with attractive and competitive compensation.
Does AXA participate in environmental initiatives?
Yes, AXA Partners plants a tree for each new permanent recruit as part of their Reforest program.