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Claims & Customer Service Associate

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AXA

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Milan

AI generated summary

  • You should have customer service experience, MS Office skills, problem-solving abilities, and energy. Claims handling and call center experience is a plus. English proficiency is essential.
  • You will provide excellent customer service, exceed expectations, support colleagues, analyze data, and lead change initiatives while stepping in for the manager as needed.

Requirements

  • Experience in a similar function or in a customer call centre will be a plus
  • Customer service orientated and able to work under pressure
  • Competent knowledge of the MS Office applications
  • High degree of responsibility, analytical and able to think “out of the box”
  • Experience in claims handling will be a plus
  • English Speaker
  • Energetic with commitment to deliver

Responsibilities

  • Provide good service to customers (Junior, EXP, Master)
  • Achieve and surpass customer expectations (Junior, EXP, Master)
  • Act as a point of reference for colleagues (Master)
  • Champion and support change (Master)
  • Act as a point of reference in the Manager’s absence (Master)
  • Demonstrate ability to analyse and interpret data (EXP, Master)

FAQs

What is the job title for this position?

The job title is Claims & Customer Service Associate.

Where is the job location?

The job is located in Milan, Italy.

What type of contract is being offered?

The position is a Fixed Term Contract.

Who will the Claims & Customer Service Associate report to?

The associate will report to the Operations for Credit & Lifestyle Protection.

What are the different classification levels for Claims and Customer Associates?

The associates are classified as Entry Level Associate (Junior), Experienced Associate (EXP), and Senior Associate (Master) based on skills, experience, and performance.

What is a key responsibility of the Claims & Customer Service Associate?

A key responsibility is to provide good service to customers and achieve and surpass customer expectations.

Is experience in claims handling preferred for this position?

Yes, experience in claims handling will be considered a plus.

What technical skills are required for this position?

Competent knowledge of MS Office applications is required.

What languages are necessary for this role?

English language proficiency is necessary for this position.

What is AXA's mission?

AXA's mission is to empower people to live a better life.

What values does AXA uphold?

AXA values Customer First, Courage, Integrity, and One AXA.

What opportunities for professional development does AXA offer?

AXA offers opportunities for professional development and growth, along with attractive and competitive compensation.

Does AXA participate in environmental initiatives?

Yes, AXA Partners plants a tree for each new permanent recruit as part of their Reforest program.

AXA

Finance
Industry
10,001+
Employees
1816
Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.