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Claims Resolution Adjuster - Remote (EST/CST)

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Allstate

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • United States
    Remote

AI generated summary

  • You need 2+ years in casualty bodily injury claims, strong communication, negotiation skills, a private workspace, and may require adjuster/appraiser licensing. Background check is mandatory.
  • You will investigate auto accident claims, assess liability, communicate with customers, negotiate settlements, and maintain accurate documentation while ensuring exceptional service and support.

Requirements

  • 2+ years Claims experience, specifically Casualty Bodily Injury claims background preferred
  • Claims investigation and negotiation experience is preferred
  • Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus
  • Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
  • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
  • A dedicated workspace in your residence that is private and free from distractions
  • A minimum internet bandwidth of 50 MB down/5 MB up
  • Appropriate work surface and seating
  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor
  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed
  • You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role
  • Employees are required to engage and participate on camera during online meetings and trainings
  • The candidate(s) offered this position will be required to submit to a background investigation

Responsibilities

  • As a Resolution adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.
  • The Claims Resolution Adjuster will primarily be responsible for the liability investigation and ultimate decisions, identifying injured parties beyond who is listed at FNOL, and recognizing impactful risk potential on claim files. They will be responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general. The Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process.
  • You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:
  • The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
  • The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
  • The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

FAQs

Do we support remote work?

Yes, this position is a permanent remote home-based role.

What are the working hours for this position?

The schedule for this position is Monday to Friday, from 8:00 AM to 5:30 PM, with potential Saturday duty rotation.

What qualifications are preferred for this role?

Candidates with 2+ years of claims experience, specifically in Casualty Bodily Injury claims, claims investigation and negotiation experience, and strong communication skills are preferred.

Is there a sign-on bonus available?

Yes, you may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role.

What technology will be provided for this remote position?

Allstate will provide a technology bundle that includes all equipment needed to perform your work from home, such as a laptop, monitors, headset, keyboard, and mouse.

Do I need any licenses to work in this role?

Yes, as a condition of employment, you may be required to obtain an adjuster and/or appraiser license, which involves passing an additional background check.

What is the compensation range for this position?

The compensation offered for this role is between $18.27 and $31.25 per hour, based on experience and qualifications.

Are there opportunities for growth and development in this role?

Yes, Allstate offers competitive pay and support for continuous development and career advancement as part of their Total Rewards package.

What type of customer communication can I expect to engage in?

Customer communication will occur through various channels, including phone calls, emails, and text messages.

What skills are necessary for this position?

Skills such as critical thinking, problem-solving, effective communication, and customer service are important for success in this role.

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Allstate

Finance
Industry
10,001+
Employees
1931
Founded Year

Mission & Purpose

In the business of helping you live a life well protected. Join us as advocates of good.

Benefits

  • Sick Pay