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Claims Support Officer

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QBE Insurance

12d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Manila
  • Quick Apply

AI generated summary

  • You need relevant work experience, basic claims knowledge, and a tertiary education.
  • You will provide customer service, handle claims documentation, communicate file statuses, gather insurance information, implement process improvements, and maintain stakeholder relationships.

Requirements

  • Some relevant work experience.
  • Basic claims knowledge and understanding of insurance
  • Tertiary Education

Responsibilities

  • Provide claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
  • Assist in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.
  • Communicate claims file status and details with relevant parties to support effective customer service delivery.
  • Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
  • Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.
  • Maintain knowledge of insurance guidelines, policy changes, and modifications to support accurate claims processing.
  • Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
  • Process claims accurately and timely, ensuring adherence to policies and procedures.
  • Participate in training and seek guidance to enhance claims support skills and knowledge.
  • Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.

FAQs

What is the primary purpose of the Claims Support Officer role?

The primary purpose of this role is to provide efficient and effective support to the claims team, ensuring good relations with clients and brokers and maintaining accurate records.

What are the main responsibilities of a Claims Support Officer?

Main responsibilities include providing customer service support, assisting in claims handling, communicating claims file status, obtaining insurance information, implementing process improvements, maintaining knowledge of insurance guidelines, liaising with stakeholders, processing claims, participating in training, and supporting user acceptance testing.

What level of work experience is necessary for this position?

Some relevant work experience is necessary for this position.

Is any specific insurance knowledge required for the role?

While basic claims knowledge and understanding of insurance are preferred, some relevant work experience is considered sufficient.

What educational qualifications are preferred for the Claims Support Officer?

Tertiary education is preferred for this position.

What are the physical demands of the role?

The role involves working in a general office environment, requiring the ability to remain stationary for extended periods, operate basic office equipment, and occasionally lift office equipment up to 20 lbs.

What skills are essential for a Claims Support Officer?

Essential skills include claims administration, communication, critical thinking, customer service, data entry, being detail-oriented, document management, insurance claims processing, collaboration, performance management, proficiency in Microsoft applications, prioritization, problem-solving, risk assessments, and time management.

Can I apply for this position if I have a disability?

Yes, reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

How can I submit my application for the Claims Support Officer position?

You can submit your application by clicking "Apply" and following the step-by-step process provided.

Does QBE have an equal opportunity employment policy?

Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in every jurisdiction it operates.

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QBE Insurance

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.