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Claims Support Officer (Voice / Non Voice)

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QBE Insurance

Aug 26

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Manila
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, strong customer service skills, MS proficiency, analytical abilities, excellent communication, and ideally case management and basic insurance knowledge.
  • You will ensure compliance, communicate with customers, process valid claims payments, journal entries, triage emails, clarify invoices, identify recovery opportunities, and prepare documents for hand-off.

Requirements

  • - Bachelor's Degree or equivalent combination of education and work experience
  • - Customer service skills
  • - Proficiency in MS tools
  • - Analytical and negotiation skills
  • - Excellent verbal and written communication skills (English)
  • - Preferably with Case Management Skills
  • - Preferred Basic Knowledge of Insurance
  • - Basic Knowledge of Customer Service

Responsibilities

  • - Ensure compliance with QBE policies, procedures and relevant legislations and regulations
  • - Ensure compliance within delegated authority limits
  • - Maintain effective communication with customers
  • - Raise and authorize claims payments for valid invoices and within authority limits
  • - Settle fast track claims wherein invoices are already available
  • - Journal payments into claims
  • - Triage emails to correct claims handlers
  • - Make contact with another party to clarify contents of an invoice/ document
  • - Identify recovery opportunities on claims
  • - Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
  • - Ensure all required documents are complete before a hand-off to the Recoveries team

FAQs

What is the main responsibility of a Claims Support Officer?

The primary responsibility is to accomplish various administrative tasks in support of the claims teams and fulfill specific steps in the entire end-to-end claims process.

Is there a requirement for prior experience in this role?

No, there is no prior experience required for this position.

What educational qualifications are needed for this job?

A Bachelor's Degree or an equivalent combination of education and work experience is required.

What skills are preferred for this position?

Preferred skills include customer service skills, proficiency in MS tools, analytical and negotiation skills, and excellent verbal and written communication skills in English.

Is knowledge of insurance necessary for this role?

Basic knowledge of insurance is preferred but not mandatory.

What are the working hours for the Claims Support Officer position?

The position is full-time, but specific working hours can vary.

How does QBE define its workplace culture?

QBE emphasizes being customer-focused, technical experts, inclusive, fast-paced, courageous, accountable, and a team-oriented environment.

Are there opportunities for growth within the company?

Yes, as a part of QBE, there will be opportunities for professional development and growth within the company.

Is there a probation period for this role?

The job description does not specify a probation period; it may vary by jurisdiction and company policy.

How can I apply for the Claims Support Officer position?

To submit your application, click "Apply" and follow the step-by-step process outlined on the job portal.

Does QBE have an equal opportunity employment policy?

Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

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QBE Insurance

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.