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Clearance Broker-Associate

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Fedex

4d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Logistics
  • Dubai

AI generated summary

  • You need accuracy, attention to detail, strong Microsoft Office skills, good planning and organizing abilities, interpersonal skills, and effective problem-solving capabilities.
  • You will ensure processes are completed accurately and on time, identify anomalies, resolve issues using judgement, and escalate complex matters to senior team members as needed.

Requirements

  • Accuracy & Attention to Detail
  • Microsoft Office & PC Skills
  • Planning & Organizing Skills
  • Interpersonal Skills
  • Problem Solving Skills

Responsibilities

  • Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
  • Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
  • For complex issues, may escalate to senior team members.

FAQs

What are the primary responsibilities of a Clearance Broker-Associate?

The primary responsibilities include handling clearance and brokerage operations, providing brokerage administrative services, offering clearance customer service, managing cage handling, and conducting cross border customs clearance both face-to-face and online.

What skills are required for this job?

Required skills include accuracy and attention to detail, Microsoft Office and PC skills, planning and organizing skills, interpersonal skills, and problem-solving skills.

What is the closing time for job applications?

The job will close at 12am on the Posting Close date, so it is important to submit applications prior to that time.

What grade level is this position?

This position is classified as Grade 4.

How does FedEx view diversity and inclusion in the workplace?

FedEx is committed to a diverse, equitable, and inclusive workforce, enforcing fair treatment and providing growth opportunities for all qualified applicants, regardless of various characteristics protected by law.

What philosophy does FedEx adhere to?

FedEx operates under the People-Service-Profit (P-S-P) philosophy which emphasizes taking care of its people, delivering exceptional service to customers, and ensuring profitability for sustainable business operations.

How important is company culture at FedEx?

Company culture at FedEx is crucial, as it has been a cornerstone of the company's success and growth since its inception. It differentiates FedEx in the marketplace and is actively brought to life through the behaviors and actions of its team members.

Does FedEx offer equal employment opportunities?

Yes, FedEx is an equal opportunity/affirmative action employer and considers all qualified applicants for employment without regard to age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other protected characteristic.

What types of customer service are provided in this role?

The Clearance Broker-Associate is responsible for clearance customer service, which includes addressing inquiries and resolving issues related to clearance and brokerage operations.

What should I do if I have complex issues that arise in this role?

For complex issues, you may escalate the matter to senior team members for resolution.

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Fedex

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.