FAQs
What are the main responsibilities of a Clerical Team Leader at Atrium Health?
The main responsibilities include providing clerical support, scheduling appointments, handling incoming and outgoing calls, managing patient messages, and assisting with referrals and paperwork related to patient care.
Is a high school diploma sufficient for this position?
A high school diploma or GED is required; however, an Associate's degree in a healthcare-related field is preferred.
What kind of experience is required for this job?
Medical, secretarial, and/or customer service experience is required, with one year preferred in a medical office or healthcare setting, particularly with appointment scheduling and managing patient phone calls.
Are there physical requirements for this role?
Yes, the role requires long periods of sitting, computer and phone use, as well as some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds and have intact senses of sight, hearing, and touch.
What type of work environment can I expect?
You can expect a fast-paced work environment that involves handling a significant volume of phone calls and patient interactions.
Do I need any specific certifications to apply for this position?
While specific certifications are not required, experience as a CMA/RMA, MOA, or in a call center environment is preferred.
Will I be trained for this position?
Yes, appropriate training will be provided to ensure competence in clerical support services and patient interaction as part of the onboarding process.
What types of appointments will I be responsible for scheduling?
You will be responsible for scheduling various types of appointments for physicians, advanced clinical practitioners, and other clinicians.
Do I need to have experience in a call center for this role?
Experience in a call center environment is preferred but not mandatory; experience in a medical office or healthcare setting is also valuable.
What should I do if I have more questions about the job application process?
If you have further questions about the application process, you can reach out to the HR department or hiring manager at Atrium Health for assistance.