FAQs
What are the main responsibilities of the Ambulatory Clerical Team Lead?
The main responsibilities include leading day-to-day operations related to scheduling appointments, referral management, registration, and check-in, as well as developing reports, providing exceptional customer service, and training new team members.
What qualifications are required for this position?
A High School Diploma or GED is required, with a preference for an Associate's degree in a healthcare-related field. Medical, secretarial, and customer service experience are also required, along with a preference for two years of experience in a medical office setting.
Is experience in healthcare preferred for this role?
Yes, experience in a medical office setting is preferred, along with certifications such as CMA/RMA or MOA, or experience in a call center environment.
What physical requirements are associated with this job?
The job requires long periods of sitting, as well as some walking, standing, lifting (up to 30 pounds), reaching, and the ability to communicate clearly.
Will the Ambulatory Clerical Team Lead receive training?
Yes, the Team Lead will be responsible for training and assisting new team members during the onboarding process.
What kind of work environment can be expected?
The position operates in a fast-paced environment, necessitating adaptability and strong organizational skills.
Who do I report issues to if I cannot resolve them?
Any issues that cannot be resolved independently should be reported to the department supervisor or manager, along with recommendations for addressing performance concerns.
Do I need to have leadership experience for this role?
While specific leadership experience is not explicitly required, the role involves leading a team and providing training, so demonstrated leadership skills or experience would be beneficial.