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Client Account Manager II

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Pinterest

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • New York

AI generated summary

  • You need strong account management skills, excellent communication abilities, experience in client relations, and a strategic mindset to drive customer success and growth.
  • You will manage client accounts, ensure satisfaction, drive campaign success, analyze performance metrics, provide strategic insights, and collaborate with teams to meet client goals.

Requirements

  • Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication.
  • Track record of compelling data-backed storytelling and recommendations.
  • Expert in managing forecasts and achieving goals.
  • Strong communication skills in person, on the phone, and through email.
  • A team player who’s able to work in a fast-paced environment with technical and non-technical teams.
  • Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.
  • Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.

Responsibilities

  • Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities.
  • Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Product Marketing, Creative Strategy, etc).
  • Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
  • Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
  • Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.
  • Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
  • Understand complex processes and products, distilling them down into a digestible format for our partners. Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
  • Pitch new performance products and campaign best practices at scale.

FAQs

What is the primary responsibility of a Client Account Manager II at Pinterest?

The primary responsibility of a Client Account Manager II at Pinterest is to build and nurture relationships with partners, ensuring their objectives are met through effective communication and collaboration with internal teams. This includes advising on media strategies and optimizing campaign performance to drive partnership growth.

What kind of experience is required for this role?

Candidates must have digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication. Expertise in campaign optimization, analytical problem solving, and product/platform knowledge is also required.

What specific skills are important for success in this position?

Strong analytical and creative problem-solving skills, exceptional communication skills (in-person, phone, and email), the ability to manage forecasts and achieve goals, as well as a team-player mentality in a fast-paced environment are crucial for success in this role.

What does the term "PinFlex" mean in the context of Pinterest's work model?

"PinFlex" refers to Pinterest's flexible approach to living and working, allowing employees to determine their collaboration style based on the work they do, while gathering for key moments of connection and collaboration as needed.

How often will I be required to be in the office?

This role requires in-person collaboration in the office one time per week. Candidates must be within commuting distance of either the Chicago or New York office.

Can you describe the type of client interactions this position involves?

This position involves actively engaging in client meetings to understand their objectives and challenges, presenting complex solutions clearly, and handling any resistance or objections professionally. It also includes cross-selling and upselling opportunities to exceed revenue targets.

What is the salary range for the Client Account Manager II position?

The salary range for this position is between $61,285 and $129,500 USD, based on factors such as location, travel, relevant prior experience, and particular skills and expertise.

Is this position eligible for relocation assistance?

No, this position is not eligible for relocation assistance.

How does Pinterest ensure diversity in its hiring process?

Pinterest is an equal opportunity employer and makes employment decisions based on merit. The company is committed to considering all qualified applicants without regard to various characteristics such as race, gender, age, sexual orientation, and more.

What opportunities for professional growth does Pinterest offer in this role?

In this role, employees can grow as leaders in their field by taking on work that upholds Pinterest's mission, developing relationships with CPG-Health brands, and gaining expertise in digital advertising and media strategies.

Pinterest

Bring everyone the inspiration to create a life they love.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Pinterest's mission is to bring everyone the inspiration to create a life they love. It’s the biggest dataset of ideas ever assembled, with over 200 billion recipes, home hacks, style inspiration and other ideas to try. More than 430 million people around the world use Pinterest to dream about, plan and prepare for things they want to do in life.