FAQs
What is the role of a Client Implementation Specialist at Charles River?
The Client Implementation Specialist is responsible for customer onboarding, managing installation, training, onboarding programs, and providing early-stage support for new customers. They facilitate a smooth transition to the Customer Care Organization and monitor sales targets to ensure full utilization of the instruments in their designated geographical region.
What are the essential duties of a Client Implementation Specialist?
Essential duties include driving customer onboarding through installation and training, building relationships to support onboarding programs, providing technical guidance, monitoring reagent consumption, assisting in sales programs, facilitating transitions to Customer Care, troubleshooting customer issues, and communicating product updates.
What qualifications are required for the Client Implementation Specialist position?
A Bachelor’s degree in a related scientific discipline is required, along with a minimum of 1-3 years of relevant industry experience using microbiological test methods. A valid driver’s license is also necessary, and candidates should possess excellent communication and presentation skills.
Is prior experience in customer support necessary for this role?
While direct experience in customer support is not explicitly required, relevant industry experience, particularly in using microbiological test methods, is necessary. Additionally, the role involves significant interaction with customers, so experience in relationship building and support is beneficial.
What skills are important for a Client Implementation Specialist?
Important skills include strong communication and presentation abilities, proficiency in standard office computer applications, technical leadership, technical/scientific skills for assisting Account Management, and the ability to build relationships with customers.
What geographic areas does the Client Implementation Specialist cover?
The position is based in Dublin, Leinster, IE, and Cambridge, England, GB, suggesting the specialist would cover assigned territories within these geographical locations.
What kind of company is Charles River?
Charles River is an early-stage contract research organization (CRO) with a diverse portfolio of discovery and safety assessment services, supporting clients from target identification through preclinical development. They work with a broad array of clients including pharmaceutical companies, biotechnology firms, government agencies, and academic institutions worldwide.
What can candidates expect in terms of company culture at Charles River?
Charles River promotes a culture of diversity and inclusion, values their employee contributions, and is driven by a mission to improve the quality of people’s lives through their work in drug development and research services.
What additional responsibilities might a Client Implementation Specialist have?
Additional responsibilities may include preparing and executing implementation management plans for new customers, participating in sales meetings, completing sales documentation, and identifying new product and service opportunities to share with management.
What resources and tools does a Client Implementation Specialist use?
A Client Implementation Specialist utilizes CRM systems to capture customer information, standard office applications for documentation and presentations, and tools for troubleshooting customer issues related to instruments, software, and reagents.