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Client Onboarding Specialist (Mandarin Bilingual)

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MarketStar

7d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You need 1-2 years in customer-facing SaaS roles, native Mandarin, strong English, tech-savvy, project management skills, and experience collaborating with sales and support teams.
  • You will create onboarding processes, develop project plans, engage with customers, collaborate with teams, and provide solutions across all customer segments to ensure successful account transitions.

Requirements

  • 1 -2+ years of experience in customer-facing roles in a technical environment.
  • 1 - 2+ years of customer onboarding in a SaaS environment.
  • Native proficiency in Mandarin with strong spoken and written command of the English language
  • Ability to translate customer needs and various technology platforms to match configured CPaaS products
  • Able to break down complex processes to provide pragmatic solutions and comfortable communicating clearly with stakeholders who have a wide range of technical knowledge.
  • Experience implementing new processes and collaborating with cross-functional teams, with a curious mind to understand modern technology and resourcefulness.
  • Excellent time and project management skills, task prioritization, and ability to deliver under pressure.
  • Experience working closely with sales teams as well as post-sales ie : Support & CSM’s

Responsibilities

  • You will create processes for a smooth transfer of accounts from Sales / Solutions Engineers for onboarding, and subsequently, a smooth transfer to support after the onboarding has been completed.
  • Develop onboarding project plans for customers that outline critical success factors during the launch period including metrics for success, potential issues, and provide recommendations.
  • Engage with customers in each step of the onboarding plan, ensure execution of critical setup for all products and channels
  • Collaborate with Solutions Engineers and Sales to continuously improve the onboarding workflow based on requests from different enterprise customers being onboarded.
  • Working with customers of all segments from self-serve to SMB as well as Enterprise, providing guided solutions as well as helping drive feature requests to our Product teams.

FAQs

What is the job title for this position?

The job title is Client Onboarding Specialist (Mandarin Bilingual).

Where is the location of this job?

The location is Philippines.

What is the required experience for this role?

The required experience is 1-2 years.

Is there flexibility in the work shift for this position?

Yes, there is flexibility to work in a global shift.

What are the main responsibilities of the Client Onboarding Specialist?

The main responsibilities include creating and managing onboarding project plans, engaging with customers during the onboarding process, collaborating with sales and engineering teams, and optimizing client product usage.

What qualifications are needed in terms of language proficiency?

Native proficiency in Mandarin and a strong spoken and written command of the English language are required.

What type of work environment experience is preferred?

1-2+ years of experience in customer-facing roles in a technical environment, particularly in customer onboarding within a SaaS environment, is preferred.

What skills are essential for applying to this position?

Essential skills include excellent time and project management, the ability to translate customer needs into technical solutions, experience in collaborating with cross-functional teams, and strong communication skills.

Are there any benefits offered to employees?

Yes, benefits include comprehensive health insurance, a people-friendly leave policy, well-being sessions, work flexibility, and opportunities for personal and professional development.

Is this company an equal opportunity employer?

Yes, the company believes passionately that employing a diverse workforce is central to its success and is an equal opportunities employer.

How can I apply for this position?

If you're interested in this position, you can hit the Apply Now button.

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MarketStar

Helping Organizations #GrowBeyond

Consulting
Industry
1001-5000
Employees

Mission & Purpose

MarketStar is a sales outsourcing company that provides innovative solutions to help businesses accelerate growth, expand market reach, and improve customer engagement. By offering specialized services in sales, marketing, and customer success, MarketStar partners with clients to optimize their sales processes and achieve revenue goals. Their mission is to drive success for their clients through effective sales strategies and dedicated support, helping them grow faster and more efficiently.