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Client Relationship Advisor

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NHS Professionals

Sep 13

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Colchester

AI generated summary

  • You need strong communication skills, organization, diary management, experience in a fast-paced setting, stakeholder management, and a solid customer service background.
  • You will support ward managers and NHSP workers, resolve complex queries, manage client relationships through visits, and promote NHSP to potential new workers.

Requirements

  • To be successful in this post you will need to:
  • Be a strong communicator and good at building relationships
  • Highly organised and Committed
  • Have strong diary management skills
  • Have a background of managing a demanding and fast paced working environment
  • Managing Multiple Stakeholders
  • Excellent Customer Service Background

Responsibilities

  • - Provide on-site customer support for the Trust ward managers and NHSP bank workers ensuring all contact with NHSP is quick, simple and helpful.
  • - Deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
  • - Manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction.
  • - Promote NHSP to potential new workers during visits.

FAQs

What are the working hours for the Client Relationship Advisor position?

The working hours are 37.5 hours per week, Monday - Friday, with occasional work on weekends, which is paid as overtime.

Where is the Client Relationship Advisor position located?

The position is located at Ipswich or Colchester Hospital, with ad-hoc travel across NHS sites.

What is the salary for this role?

The salary for the Client Relationship Advisor position is £26,000 per annum.

What responsibilities does the Client Relationship Advisor have?

The Client Relationship Advisor provides on-site customer support for ward managers and NHSP bank workers, ensuring prompt query resolution, managing client relationships, and promoting NHSP to potential new workers.

What qualifications or background are needed for this position?

Candidates should be strong communicators, highly organized, have a background in managing a demanding work environment, and possess excellent customer service skills.

What benefits are offered with this role?

Benefits include a generous annual leave allowance, talent management and development opportunities, Star of the Month awards, pension contributions, life assurance, group income protection, a wellbeing programme, and an employee assistance programme.

Is there a focus on employee recognition in this role?

Yes, there is a Star of the Month award to recognize colleagues or teams who go the extra mile, with potential rewards of £100 worth of shopping vouchers.

What type of work environment can the Client Relationship Advisor expect?

The work environment is fast-paced and requires managing multiple stakeholders while maintaining excellent customer service.

Does NHS Professionals support employee development?

Yes, NHS Professionals is committed to talent management and offers development opportunities to enhance employee skills.

How is NHS Professionals connected to the NHS?

NHS Professionals runs the largest NHS flexible staff bank, is owned by the Department of Health and Social Care, and reinvests any surplus back into the NHS.

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NHS Professionals

Putting People in Places to Care

Human Resources
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

NHS Professionals provides workforce solutions and staffing services to the NHS in England. Their mission is to deliver high-quality, flexible staffing solutions that support the NHS in meeting patient care demands efficiently. Their purpose is to ensure that healthcare organizations have access to a skilled and reliable workforce, enhancing service delivery and patient outcomes across the NHS.