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Client Service Associate (French + Dutch Speaking)

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Saxo Bank

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Amsterdam
  • Quick Apply

AI generated summary

  • You must be fluent in French and Dutch, organized, eager to learn, and able to multitask. A keen interest in investing and completed secondary education is essential.
  • You will support customers with platform queries, provide investment product information, discuss market opportunities, and complete internal training courses.

Requirements

  • Fluency in French and Dutch so you can help our clients effectively (CEFR/IELTS level C1 and above)
  • You are organized, eager to learn and able to stay on top of several tasks at the same time;
  • You enjoy helping clients and have a curious and problem-solving mindset
  • Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2 etc)
  • Can demonstrate you have a genuine interest in learning about investing and financial markets

Responsibilities

  • Customer support related queries helping customers to access information and use the platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems
  • Providing information about Saxo Bank products (Self-Investing and Asset Management) and proactively offering these product options
  • Dialogue with clients about investment opportunities and informing about current events in the market
  • Complete internal training and courses such as DSI Securities Trader and DSI Integrity

FAQs

What languages do I need to speak for this position?

Fluency in French and Dutch is required to help our clients effectively.

What kind of training will I receive?

You will receive structured training from professional and experienced leads, developing your investment expertise and knowledge.

What are the main responsibilities of a Client Service Associate?

The main responsibilities include helping customers with queries, providing information about Saxo Bank products, engaging in dialogue with clients about investment opportunities, and completing internal training courses.

What qualifications are necessary for this role?

You should have completed secondary education and can demonstrate a genuine interest in learning about investing and financial markets.

How important is customer service in this role?

Customer service is very important, as the role involves exceeding client expectations and increasing customer satisfaction.

Is there room for career development at Saxo?

Yes, Saxo is invested in your development and offers robust career opportunities from day one.

What type of environment can I expect working at Saxo?

You can expect a diverse and inclusive environment that values good ideas and encourages an open feedback culture.

How can I apply for this position?

You can apply by creating an account and uploading your resume along with a short motivation on the Saxo website.

Do I need prior experience in finance to apply?

While prior experience in finance is not explicitly required, a genuine interest in financial markets and investing is necessary.

Are there opportunities to work with international colleagues?

Yes, you will join 2,500 colleagues across 15 countries, providing opportunities to collaborate with a diverse group of professionals.

At Saxo we believe that when you invest, you unlock a new curiosity for the world around you. #BeInvested

Finance
Industry
1001-5000
Employees
1992
Founded Year

Mission & Purpose

Saxo Bank is a Danish investment bank that provides online trading and investment services to retail and institutional clients worldwide. Their platform offers access to global financial markets, allowing users to trade a wide range of assets, including stocks, bonds, forex, and derivatives. Saxo Bank's ultimate mission is to empower individuals and institutions with the tools and knowledge to achieve their financial goals. Their purpose is to democratize access to financial markets through technology, enabling clients to invest with confidence and efficiency.