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Client Services Coordinator

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Avison Young

2d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Real Estate & Property
  • Toronto

AI generated summary

  • You need 3 years in real estate, strong computer skills (Office, Adobe preferred), excellent communication, multitasking, detail orientation, and a positive, team-focused attitude.
  • You will prepare and manage legal documents, maintain property listings, coordinate with agents, proofread materials, assist in marketing, and update CRM databases while supporting client initiatives.

Requirements

  • Minimum 3 years of real estate experience
  • Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
  • Adobe Creative Suite (InDesign, PhotoShop, Illustrator, and Acrobat) experience is preferred
  • Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
  • Must be able to handle flexibility in task management while having a keen eye for detail
  • Ability to read, analyze, interpret and create general business documentation
  • Ability to write reports, business correspondence and format presentations
  • Excellent and effective verbal and written communication skills
  • Excellent proofreading and editing skills
  • Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time sensitive issues and tasks
  • Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision
  • Ability to maintain discretion regarding personnel and industry-related matters
  • Attitude — positive, always seeking to better our team, reaching out to bring value

Responsibilities

  • Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
  • Maintain and review property listings and manage expiry dates and prepare required documentation
  • Maintain records of correspondence for property listings with agents and update client reporting as required
  • Work closely with agents on various initiatives and special projects
  • Coordinate deal processing with agents and Accounting Department
  • Schedule meetings, appointments, property tours and travel plans
  • Proofread copy for spelling, grammar and layout. Make appropriate changes and ensure the accuracy and clarity of the final copy
  • Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials
  • Organize, create, prepare and produce client specific packages, presentations, and proposals
  • Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
  • Update listings on Avison Young website and other locations as advised
  • Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
  • Prepare property availability surveys and other applicable research and marketing collateral relevant
  • Update CRM database with current market and client information

FAQs

What is the primary role of a Client Services Coordinator at Avison Young?

The primary role of a Client Services Coordinator involves providing daily real estate administrative support, sales, marketing, research support, and general office administration to brokers and clients in a fast-paced environment.

What qualifications are required for this position?

Candidates should have a minimum of three years of experience in the real estate industry and/or a diploma or degree relevant to real estate.

What software skills are necessary for this role?

Advanced knowledge and efficient use of business suite programs like Word, Excel, PowerPoint, and Outlook are required. Experience in Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat) is preferred.

Are there opportunities for professional growth within the company?

Yes, Avison Young values personal and professional growth and offers opportunities for career advancement within the organization.

What are the key responsibilities of a Client Services Coordinator?

Key responsibilities include preparing legal documents, maintaining property listings, assisting with marketing, conducting market research, and providing general administrative support.

Is there a team-oriented culture at Avison Young?

Yes, Avison Young promotes a collaborative environment where employees are encouraged to work together and support each other.

How does Avison Young handle diversity and inclusion in hiring?

Avison Young is committed to building a diverse workforce and practices equal opportunity employment without discrimination based on various protected characteristics.

Is the hiring process accommodating for individuals with disabilities?

Yes, Avison Young welcomes applications from people with disabilities and provides accommodations during the recruitment process upon request.

What is the work environment like for a Client Services Coordinator?

The work environment is fast-paced and dynamic, requiring employees to manage multiple tasks efficiently while maintaining a positive attitude.

What is the company's recognition regarding its work culture?

Avison Young has been recognized as one of Canada's Best Managed Companies for 13 consecutive years, holding a Platinum Club designation.

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Avison Young

Insight driven by collective global intelligence that delivers value & competitive advantage in commercial real estate

Real Estate
Industry
1001-5000
Employees

Mission & Purpose

Avison Young creates real economic, social and environmental value as a global real estate advisor, powered by people. At Avison Young, we are a unique engine of collective intelligence who believe in the positive impact commercial real estate can make in people’s lives. Our teams are built to be nimble, embrace curiosity, foster creativity, and promote agile thinking to achieve greater collective success. Our people bring this perspective to every client relationship, every transaction and every interaction with each other. What could we do in collaboration with you?