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CLIENT SERVICES SPECIALIST

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PEAK6

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Banking & Finance
  • Manila

AI generated summary

  • You need a Bachelor's in business/finance, 3+ years in client services, a Series 7 license (or to obtain), strong interpersonal and analytical skills, and proficiency in Microsoft 365.
  • You will be the main client contact, resolve escalations, support inquiries, maintain documentation, ensure compliance, and assist with process improvements and special projects.

Requirements

  • Bachelor's degree in business, finance, or a related field or equivalent work experience
  • 3+ years of experience in client services, relationship management, or a similar role within the financial services industry
  • FINRA Series 7 License required (or willingness to obtain within 90 days of hire)
  • Must be a self-starter, flexible, innovative, and adaptive
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Ability to work both collaboratively and independently; ability to navigate a complex organization
  • Advanced analytical skills
  • Excellent project management and organizational skills and capability to handle multiple projects at one time
  • Proficiency in Microsoft 365

Responsibilities

  • Serve as the primary point of contact for clients.
  • Manage partner firm and end investor escalations, ensuring timely and effective resolution.
  • Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.
  • Create and maintain system documentation to ensure clarity and consistency in processes.
  • Strictly adhere to established procedures and security controls to safeguard customer information and assets.
  • Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.
  • Support business process improvement initiatives and ad hoc projects.

FAQs

What is the primary responsibility of a Client Services Specialist at Apex Fintech Solutions?

The primary responsibility is to serve as the main point of contact for clients, managing escalations and ensuring timely and effective resolution of inquiries.

Is previous experience in the financial services industry required for this role?

Yes, a minimum of 3 years of experience in client services, relationship management, or a similar role within the financial services industry is required.

Will I need to obtain any certifications for this position?

Yes, a FINRA Series 7 License is required, or you must be willing to obtain it within 90 days of hire.

What kind of training and support can I expect in this role?

You can expect a robust onboarding program, regular one-on-ones with your manager, and a supportive environment focused on learning and professional development.

Does the job require strong interpersonal skills?

Yes, strong interpersonal skills are essential for collaborating with various levels of the organization and building trust-based relationships with clients.

Are there opportunities for professional growth within the company?

Yes, Apex Fintech Solutions invests heavily in the professional and personal development of its employees, providing various opportunities for growth.

What benefits are offered to employees?

Employees receive a robust package that includes healthcare benefits, competitive PTO, 401k match, parental leave, HSA contribution match, a subscription to the Calm app, and educational reimbursement benefits.

What type of environment does the Client Services Specialist work in?

The position operates in a hybrid office environment, allowing some flexibility in work location.

How does Apex Fintech Solutions approach diversity and inclusion?

Apex is committed to creating an inclusive and equitable workplace that values diversity, ensuring that all employees feel a sense of belonging and are able to contribute their unique perspectives.

What kind of documentation responsibilities does a Client Services Specialist have?

The specialist is responsible for creating and maintaining system documentation to ensure clarity and consistency in processes.

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PEAK6

Finance
Industry
1001-5000
Employees

Mission & Purpose

We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit. We seek out the transformational opportunity, making it better, more useful, more valuable. At PEAK6, we activate what is into what ought to be through world-class technology, operational excellence and purposeful design. Headquartered in the Chicago Board of Trade Building, PEAK6 is not your typical investment firm. While trading got us our start and still powers our center, we quickly realized that our vision was to embrace and empower today’s consumer through technology, simplifying processes, improving performance and creating new wealth