FAQs
What is the primary responsibility of a Client Support Engineer at Intapp?
The primary responsibility of a Client Support Engineer is to assist users in successfully utilizing Intapp solutions, ensuring their on-premise or cloud systems are running optimally after implementation.
What kind of issues does a Client Support Engineer assist customers with?
A Client Support Engineer assists customers with a variety of issues, including troubleshooting configurations, technical product support, and data quality.
What qualifications are preferred for the Client Support Engineer position?
Preferred qualifications include two or more years of enterprise support experience, strong communication skills, empathy towards customer needs, experience with SQL, IIS, XML/Web Services, SOAP, REST, and familiarity with tools like Zendesk, JIRA, and Confluence.
Will I need to document solutions for customer issues?
Yes, documentation of solutions in the knowledge base is part of the role to help develop team and customer knowledge.
What kind of work environment does Intapp promote?
Intapp promotes a positive, open atmosphere that fosters creativity, teamwork, accountability, and professional growth.
Are there opportunities for professional development in this role?
Yes, opportunities for personal growth and professional development are supported by a community of talented professionals at Intapp.
Does Intapp offer competitive compensation?
Yes, Intapp offers a competitive base salary along with variable compensation and equity.
What benefits does Intapp provide to its employees?
Intapp provides comprehensive benefits including generous paid time off, tuition reimbursement, wellness programs, paid volunteer time off, and family formation benefits, among others.
What is the hiring process for this position?
The hiring process generally consists of three or more virtual or in-person meetings conducted by an Intapp recruiter after initial contact, and offers are contingent upon background checks.
How does Intapp ensure a diverse and inclusive work environment?
Intapp provides equal employment opportunities to all qualified applicants without regard to protected characteristics, promoting diversity and inclusion in the workplace.