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Client Support Representative

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Copeland

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Product
  • Quick Apply

AI generated summary

  • You need strong communication skills, problem-solving ability, basic computer skills, and team collaboration. Experience in client support, English fluency, and knowledge of Salesforce are beneficial.
  • You will respond to customer queries, train clients on software, monitor complaints, streamline installation quotes, gather feedback, and ensure customer satisfaction through follow-ups.

Requirements

  • Great communication abilities, including written and verbal communication
  • Patience, empathetic and professional
  • Good problem-solving and decision-making capabilities
  • Basic computer skills, including data entry, website navigation and quick learning ability
  • Effective time management, prioritization, and multitasking skills
  • Ability to work in a team setting
  • Understanding of Salesforce and Microsoft Office a benefit
  • Fluent English (this role primarily supports a U.S. customer base) with good written skills. French spoken and written language skills is an asset.
  • Authorization to work in Canada without sponsorship
  • You have 2-4 years experience in a similar role
  • You quickly and decisively take action to provide solution
  • You have the ability to learn and explain in simplified ways for User Understanding
  • You are passionate about your work, a positive attitude, and a true team player
  • You have the ability to operate in a fast growth, entrepreneurial environment with shifting priorities

Responsibilities

  • Respond to customer queries in a timely and accurate manner, via phone and email
  • Identify customer needs and help customers use specific features
  • Training customers on our cloud portal and implementation software via web-conferencing
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints, manage product return & direct customers through next steps
  • Streamlining product Installation Quotes with our 3rd party partners
  • Follow up with customers to ensure information is well received and client is satisfied
  • Gather customer feedback to share with your Director to improve Product Sales and Marketing

FAQs

What is the role of a Client Support Representative at Verdant?

The Client Support Representative is responsible for supporting customers with product information, training, and handling inquiries about our products and services, as well as resolving customer queries and providing solutions.

What qualifications are preferred for this position?

We are looking for candidates with 2-4 years of experience in a similar role, excellent communication skills, good problem-solving abilities, and basic computer skills, including data entry and familiarity with Salesforce and Microsoft Office being an asset.

Is there an opportunity for career growth within Verdant?

Yes, there is an opportunity for growth within the company as we are experiencing hyper growth and value employee development.

What days are required in the office for hybrid work?

The hybrid work model requires employees to be in the office 2-3 days a week.

What kind of benefits does Verdant offer?

Verdant offers a comprehensive benefits package that includes medical, dental, life insurance, long-term disability, paid parental leave, a retirement program with matching options, an employee assistance program, and more.

Does Verdant offer any training programs for new employees?

Yes, Verdant provides training programs focusing on end-to-end development, from onboarding through senior leadership to ensure employees have the necessary skills and knowledge.

What languages are required for this role?

Fluency in English is required, with written and spoken French being an asset.

Is there parking available at the office?

Yes, there is free parking and electric car chargers available onsite at the office.

What is the office culture like at Verdant?

The office culture at Verdant emphasizes a casual dress code, flexibility with personal time off, and a focus on teamwork and collaboration in a fast-paced environment.

How does Verdant approach diversity, equity, and inclusion?

Verdant is committed to creating a diverse, equitable, and inclusive environment where every employee feels welcomed, heard, and valued for their contributions, which is vital for driving innovation and positive community impact.

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Copeland

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.